Website glitch -- can't reserve LCAR with EE free day
Dec 6, 2016, 9:59 am
#1
Original Poster
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
Website glitch -- can't reserve LCAR with EE free day
Just a heads up to anyone trying to do this -- I recently ran into an issue redeeming a free day for a LCAR, which should be covered for an executive elite. If I check availability for a normal reservation, LCAR is available for my dates/times. If I add a free day coupon, availability disappears.
I was able to make the free day reservation using the mobile app.
Oddly, though, the mobile app has a different issue; it doesn't seem to offer proper free day credit to other rental classes. If I try to redeem free days in the app for a PGAR, it leaves $165/day on the rate; if I use the website for *that* reservation, it ends up at $0+tax.
I was able to make the free day reservation using the mobile app.
Oddly, though, the mobile app has a different issue; it doesn't seem to offer proper free day credit to other rental classes. If I try to redeem free days in the app for a PGAR, it leaves $165/day on the rate; if I use the website for *that* reservation, it ends up at $0+tax.
Dec 6, 2016, 10:19 am
#2
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
Had the same problem. I ended up using the website and then modifying the reservation. I chose the premium car as luxury had disappeared when I applied the free day, modified the reservation and still only saw premium car available, so selected it again and on the final screen the car changed to luxury.
I miss the old website.
I miss the old website.
Dec 7, 2016, 9:32 am
#5
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Just a heads up to anyone trying to do this -- I recently ran into an issue redeeming a free day for a LCAR, which should be covered for an executive elite. If I check availability for a normal reservation, LCAR is available for my dates/times. If I add a free day coupon, availability disappears.
I was able to make the free day reservation using the mobile app.
Oddly, though, the mobile app has a different issue; it doesn't seem to offer proper free day credit to other rental classes. If I try to redeem free days in the app for a PGAR, it leaves $165/day on the rate; if I use the website for *that* reservation, it ends up at $0+tax.
I was able to make the free day reservation using the mobile app.
Oddly, though, the mobile app has a different issue; it doesn't seem to offer proper free day credit to other rental classes. If I try to redeem free days in the app for a PGAR, it leaves $165/day on the rate; if I use the website for *that* reservation, it ends up at $0+tax.
Dec 7, 2016, 9:33 am
#6
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Dec 7, 2016, 11:51 am
#7
Join Date: Apr 2011
Location: YEG
Posts: 3,717
This has been going on for some time now; they are calling it "Inventory Management"... not allowing certain car classes to be booked on free days..
It is complete BS IMHO, and against the terms and conditions of the program as laid out when the credits where earned.
It is complete BS IMHO, and against the terms and conditions of the program as laid out when the credits where earned.
Dec 7, 2016, 2:51 pm
#8
Original Poster
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
Plus you can do it in the app just fine.
Dec 7, 2016, 5:01 pm
#9
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Interesting that you can do it in the app. I've also been unable to book LCARs with the website or phone. Trying to get them to do it on the phone has been particularly frustrating... with the phone agents telling me that luxury cars are simply not eligible (I had one try to tell me that luxury cars were considered exotic vehicles and thus disallowed according to the Ts and Cs).