Improvements coming to the shorthaul fleet!
Mar 31, 2012, 9:47 pm
#1
Original Poster
Join Date: Oct 2001
Location: Germany
Posts: 3,807
Improvements coming to the shorthaul fleet!
Improvements coming to the shorthaul fleet (link)
Our new European cabin offers the ultimate comfort on intra-Europe trips and has won us several acclaimed awards. Passionately called NEK by those in-the-know, the new seating lets you savour every minute of your flight, whether working, relaxing or enjoying the onboard meal. We are continuing to improve our shorthaul offering, taking regular feedback from our best customers and implementing their wishes, so that our intra-Europe offering would remain the very best in the industry in the years ahead.
Even softer seats
Most passengers jump for joy after a flight in the NEK cabin, but occasionally, there are complaints. The most frequent customer complaint about NEK is about... the seat being too soft. In fact, when pushing really hard against the backrest, some passengers may feel the hard seatback through the wonderfully soft cushion. So just one year after the introduction of NEK, we will be doing another revolutionary improvement of our intra-Europe seating. We will remove the hard seatbacks altogether, leaving just the soft fabric. Flying inside Europe will be as comfortable as lying in a hammock in your garden!
New advanced seatblocking
With more legroom, NEK truly defined the new standard in personal space for every passenger. And this is reflected in the feedback we receive from our frequent flyers. Our Senator members have enjoyed seatblocking for a long time - whenever possible, the seat next to a Senator remains empty. With the new personal space concept of NEK, more and more Senators are telling us that they no longer need this empty seat. Instead, they are asking us to keep the seat behind them empty, to enjoy the generous recline without inconveniencing the person in the next row.
Lufthansa is listening, and so we made enhancements to our seatblocking algorithm. Senators will now get a free seat behind them instead of next to them, when possible. And our valued HON Circle members will have free seats both next to them and behind them when available. For your convenience, a fuel and security surcharge will be collected for these blocked seats.
Great wine offering
With the introduction of NEK, we dramatically improved our food offering on European routes. We are happy to announce a wider selection of wines onboard as well, brought to you in cooperation with our new partner Tetrapak®. Stay tuned!
A closet at every seat
We eliminated onboard closets on our European fleet after our customer surveys showed that 90% of passengers didn't use them and would rather have an extra row of seats. Nevertheless, a few Business Class passengers told us they preferred to hang their coats in the closet rather than put them into the overhead bin.
Our passenger comfort task force didn't stop at 20th century-style closets, but found an even more elegant solution. In Business Class, we will add two coat hangers over every vacant middle seat - making it your own private closet.
Seatmate of Choice®
Being the industry leader means constantly pushing the envelope of superior customer service and turning even the wildest dreams into reality. We are happy to announce an industry first for our valued HON Circle members: the Seatmate of Choice®. Just tell us the preferred sex, age and hair color of your seat neighbor - and our gate staff will identify the closest match among the passengers on your flight and give them a seat assignment next to you. Always flying next to attractive people - the dream of millions is now a reality for our best customers.
Herzlich Willkommen onboard our European fleet!
(If the link above doesn't work, here is the Google Cache version.)
Our new European cabin offers the ultimate comfort on intra-Europe trips and has won us several acclaimed awards. Passionately called NEK by those in-the-know, the new seating lets you savour every minute of your flight, whether working, relaxing or enjoying the onboard meal. We are continuing to improve our shorthaul offering, taking regular feedback from our best customers and implementing their wishes, so that our intra-Europe offering would remain the very best in the industry in the years ahead.
Even softer seats
Most passengers jump for joy after a flight in the NEK cabin, but occasionally, there are complaints. The most frequent customer complaint about NEK is about... the seat being too soft. In fact, when pushing really hard against the backrest, some passengers may feel the hard seatback through the wonderfully soft cushion. So just one year after the introduction of NEK, we will be doing another revolutionary improvement of our intra-Europe seating. We will remove the hard seatbacks altogether, leaving just the soft fabric. Flying inside Europe will be as comfortable as lying in a hammock in your garden!
New advanced seatblocking
With more legroom, NEK truly defined the new standard in personal space for every passenger. And this is reflected in the feedback we receive from our frequent flyers. Our Senator members have enjoyed seatblocking for a long time - whenever possible, the seat next to a Senator remains empty. With the new personal space concept of NEK, more and more Senators are telling us that they no longer need this empty seat. Instead, they are asking us to keep the seat behind them empty, to enjoy the generous recline without inconveniencing the person in the next row.
Lufthansa is listening, and so we made enhancements to our seatblocking algorithm. Senators will now get a free seat behind them instead of next to them, when possible. And our valued HON Circle members will have free seats both next to them and behind them when available. For your convenience, a fuel and security surcharge will be collected for these blocked seats.
Great wine offering
With the introduction of NEK, we dramatically improved our food offering on European routes. We are happy to announce a wider selection of wines onboard as well, brought to you in cooperation with our new partner Tetrapak®. Stay tuned!
A closet at every seat
We eliminated onboard closets on our European fleet after our customer surveys showed that 90% of passengers didn't use them and would rather have an extra row of seats. Nevertheless, a few Business Class passengers told us they preferred to hang their coats in the closet rather than put them into the overhead bin.
Our passenger comfort task force didn't stop at 20th century-style closets, but found an even more elegant solution. In Business Class, we will add two coat hangers over every vacant middle seat - making it your own private closet.
Seatmate of Choice®
Being the industry leader means constantly pushing the envelope of superior customer service and turning even the wildest dreams into reality. We are happy to announce an industry first for our valued HON Circle members: the Seatmate of Choice®. Just tell us the preferred sex, age and hair color of your seat neighbor - and our gate staff will identify the closest match among the passengers on your flight and give them a seat assignment next to you. Always flying next to attractive people - the dream of millions is now a reality for our best customers.
Herzlich Willkommen onboard our European fleet!
(If the link above doesn't work, here is the Google Cache version.)
Apr 1, 2012, 12:19 am
#2
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,641
Can't wait to experience NNEK!
Apr 1, 2012, 12:46 am
#3
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,076
Enhanced Seat Blocking: From now on you get a guaranteed travel companion next to you.
Because we want to encourage you to buy a Business Class Ticket, we will guarantee a next neigbour to you on every flight of our spacious NEK cabin. This will help you to argue that you will desperatly need to upgrade to our value for money Business Class.
Because we want to encourage you to buy a Business Class Ticket, we will guarantee a next neigbour to you on every flight of our spacious NEK cabin. This will help you to argue that you will desperatly need to upgrade to our value for money Business Class.
Apr 1, 2012, 1:02 am
#4
Join Date: Apr 2004
Location: ZRH
Programs: LH SEN only nowadays, AF & AY basic. Radisson Blu fan :-)
Posts: 505
LOL - I love the Seatmate of Choice®
Apr 1, 2012, 1:48 am
#5
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Great!
Apr 1, 2012, 1:53 am
#6
Join Date: Sep 2010
Location: CPH, BRU
Programs: LH SEN* (*G), EBG (*G)
Posts: 795
Nice Aprils fool
Apr 1, 2012, 4:36 am
#8
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Very nice indeed.
Apr 1, 2012, 4:47 am
#9
Join Date: Jan 2007
Location: WRO
Programs: LH SEN, UA 1K, MR Platinum, BW Gold, HH Silver
Posts: 281
Awsome !
Apr 1, 2012, 7:34 am
#10
Join Date: Jul 2009
Programs: LH (Sen), CX (Gold), Hilton (Diamond), Marriott, Hyatt
Posts: 9
Good one !!! I was shocked regarding the seatblocking, though, as I was too jetlagged to realize todays date.
Apr 1, 2012, 8:06 am
#11
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Apr 1, 2012, 2:51 pm
#12
Join Date: Jul 2011
Location: FRA
Programs: M&M, A3*G, Flying Blue, HHonors
Posts: 110
^ love it!
Apr 2, 2012, 12:54 am
#13
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Since its no longer April 1 in any part of the world (FT is read in), I'll close this thread 
Regards Oliver2002
Mod M&M forum
Regards Oliver2002
Mod M&M forum