Jul 23, 2015, 9:55 am
[FARE GONE] ZRH-HKG-BKK r/t Cathay Pacific Business Class €126
Aug 2, 2015, 12:04 pm
#438
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I just got the call. Due to a "technical error" the airline is not honoring the ticket and I have the "option" of accepting a full refund. 
She insisted that Travelocity negotiated on my behalf to secure the refund.
She insisted that Travelocity negotiated on my behalf to secure the refund.
Aug 2, 2015, 12:37 pm
#439
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
You're a such lucky person!
^And we still have people here that think we are the bad guys!
Aug 2, 2015, 12:58 pm
#440
Join Date: Mar 2007
Location: Berlin
Posts: 1,765
lol. Negotiated in lieu of what.....I'm not sure I could have had that conversation without yelling. Cancel the ticket, but don't insult my intelligence.
Aug 2, 2015, 2:08 pm
#441
Join Date: Feb 2015
Location: BRU, AMS
Programs: Miles & More, FlyingBlue, Iberia Plus Gold
Posts: 485
Also go a call from Travelocity saying they are cancelling the itinerary as fares loaded in their systems were affected by a technical error.
They are offering to rebook at correct price *hahaha*.
They are offering to rebook at correct price *hahaha*.
Aug 2, 2015, 2:48 pm
#442
Join Date: Mar 2007
Location: Berlin
Posts: 1,765
Aug 2, 2015, 2:59 pm
#443
Join Date: Nov 2012
Posts: 371
Left a Vmail stating what above people have said, though it still shows confirmed on TL and Cathay's website. If they never cancel them and we can print boarding passes, do we think they will STOP at airport. I'm sure there is a risk involved, but isn't there a higher chance of them letting you board rather than turn you down at Zurich?
Aug 2, 2015, 3:02 pm
#444
Join Date: Feb 2015
Location: BRU, AMS
Programs: Miles & More, FlyingBlue, Iberia Plus Gold
Posts: 485
Aug 2, 2015, 3:32 pm
#445
Join Date: Feb 2015
Location: BRU, AMS
Programs: Miles & More, FlyingBlue, Iberia Plus Gold
Posts: 485
Left a Vmail stating what above people have said, though it still shows confirmed on TL and Cathay's website. If they never cancel them and we can print boarding passes, do we think they will STOP at airport. I'm sure there is a risk involved, but isn't there a higher chance of them letting you board rather than turn you down at Zurich?
And on CX: "All segments in this booking are flown or the booking does not contain any valid segment."
Hopefully the money comes back to my CC now!
Aug 2, 2015, 3:50 pm
#446
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
didn't it flashed to your minds to ask the reason why they took 2 weeks to cancel the ticket and - in particular - if they consider this a reasonable time-span?
Aug 2, 2015, 5:40 pm
#447
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Dear sbm12,
We've been made aware of a technical issue with Cathay Pacific in which fares were incorrectly loaded into our inventory. Unfortunately, your reservation has been affected by these incorrect fares.
Cathay Pacific has made us aware that the affected tickets are invalid and as a result will not be honored. These tickets will be refunded in full amount. Should you wish to book the reservation under a business class kindly give our Travelocity sales team a call at 1-855-201-7800 to help you with the booking or you can also go online to complete the booking with the correct fares.
As per conversation over the phone, please be advised that we have already initiated your refunds today and the full amount of $140.60 should be back to the original form of payment in 8 weeks or depending on how fast your bank and the airlines process refunds.
We regret any inconvenience this technical issue had caused and we thank you for being a valued customer.
Sincerely,
Travelocity Travel Support
We've been made aware of a technical issue with Cathay Pacific in which fares were incorrectly loaded into our inventory. Unfortunately, your reservation has been affected by these incorrect fares.
Cathay Pacific has made us aware that the affected tickets are invalid and as a result will not be honored. These tickets will be refunded in full amount. Should you wish to book the reservation under a business class kindly give our Travelocity sales team a call at 1-855-201-7800 to help you with the booking or you can also go online to complete the booking with the correct fares.
As per conversation over the phone, please be advised that we have already initiated your refunds today and the full amount of $140.60 should be back to the original form of payment in 8 weeks or depending on how fast your bank and the airlines process refunds.
We regret any inconvenience this technical issue had caused and we thank you for being a valued customer.
Sincerely,
Travelocity Travel Support
The segments are already gone from CMT; they were there an hour ago.
Aug 2, 2015, 6:16 pm
#448
Join Date: Dec 2013
Programs: US CP, UA 1K, TAM VERMELHO
Posts: 29
They're exempting themselves from it all, and even suggested I should contact Cathay Pacific about it.
Aug 2, 2015, 6:23 pm
#449
Join Date: Nov 2012
Posts: 371
Now on TL: "This reservation has been fully cancelled. We're sorry your plans didn't work out. When you're ready to book a new trip, we'll be happy to help."
And on CX: "All segments in this booking are flown or the booking does not contain any valid segment."
Hopefully the money comes back to my CC now!
And on CX: "All segments in this booking are flown or the booking does not contain any valid segment."
Hopefully the money comes back to my CC now!
Aug 3, 2015, 12:41 am
#450
Join Date: Mar 2007
Location: Berlin
Posts: 1,765
Spent 90 minutes taking to them, got forwarded to a supervisor. Insisted on the "almost two weeks". Nothing but "we're sorry" was said. Supervisor "tried" to "reinstate" the ticket, then said she couldn't.
They're exempting themselves from it all, and even suggested I should contact Cathay Pacific about it.
They're exempting themselves from it all, and even suggested I should contact Cathay Pacific about it.