[Glitch fare cancelled] SA: JNB-AUH $80 in J during 72 hour sale
#17
Join Date: Nov 2007
Programs: *A G, OW Sapphire
Posts: 180
For an answer to your question, you will have to consult the respective laws in South Africa and/or UAE, etc.
#18
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
So a current search for business class fares between JNB-AUH shows prices in the $2600-range and you weren't aware that $80, or a 97% discount, was special to post (even if ultimately it didn't hold)?
For an answer to your question, you will have to consult the respective laws in South Africa and/or UAE, etc.
For an answer to your question, you will have to consult the respective laws in South Africa and/or UAE, etc.
After the UA fare it would be silly to post a premium mistake fare here as it won't be honored after 10000 tickets are sold in 3 hours.
#19
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
So a current search for business class fares between JNB-AUH shows prices in the $2600-range and you weren't aware that $80, or a 97% discount, was special to post (even if ultimately it didn't hold)?
For an answer to your question, you will have to consult the respective laws in South Africa and/or UAE, etc.
For an answer to your question, you will have to consult the respective laws in South Africa and/or UAE, etc.
After the UA fare it would be silly to post a premium mistake fare here as it won't be honored after 10000 tickets are sold in 3 hours.
#20
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
It appears people will now try to bring up the recent UA fare in every conceivable thread. This SA fare has nothing to do with the UA fare in particular. 1) this would not have been regulated by the US DOT under any theory. 2) there is no indication of bad faith/lying by the OP in finding the fare. 3) The phenomenon of people being afraid of sharing a mistake fare because the more people who buy it, the more likely it is to be canceled, is nothing new. If anything, it is not the UA fare that has made it worse, but , as you suggest, certain bloggers who target unsophisticated audiences to sell credit cards and then steal FT mistake fares and promote them to inexperienced consumers.
As much as I despise bloggers re-posting deals from FT for their own benefits (like UA BOS-ICN and ex-LHR fares), it's also noteworthy that FT was receptive to deals from bloggers (e.g., RGN R3 fare). I am afraid there is just nothing we can do to stop this two-way information flow, and since it's almost impossible to ask some gluttons to be self-disciplined and refrained from booking excessive tickets out of a "sale", there would be less and less premium "promo" fares to be honored in the future.
#21
Join Date: Nov 2007
Programs: *A G, OW Sapphire
Posts: 180
Oh - I was merely responding to the OP's own verbatim claim that the OP didn't post it because the OP didn't realize it was special (so much so that no one would want to even use it (besides the OP), nevermind steal it).
#23
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
#24
Original Poster
Join Date: Jan 2009
Posts: 19
Dear Sir/Madam
Subject: Cancellation of your ticket due to erroneous fare
We write to you in regard to the travel you recently booked with South African Airways from Johannesburg (JNB) to Abu Dhabi (AUH). Unfortunately, as you may have been aware, the fare you purchased was incorrect and resulted from an inadvertent error that was beyond our control. While SAA honours its commitment to the highest level of customer service and safety in air travel, it must also honour its obligations to its employees and stakeholders.
We advise that SAA is not obligated to provide services for compensation that is erroneously published and commercially unfeasible. We are aware that good travel bargains are quickly recognised and booked, however principles of fare bargaining (as well as applicable competition legislation) dictate that a service provider cannot give away its services at a loss.
As a result, because the fare you booked was invalid, we have cancelled your reservation and ticket. We are extremely sorry for this error and we will promptly issue you a full refund for the total price you paid for the ticket. The full amount will be automatically credited using your original form of payment. In the event that you would like to rebook your itinerary at the correct price, please visit the flysaa.com website or contact the SAA call center.
SAA deeply regrets the inconvenience caused by the publication of the erroneous fare to the passengers who may have thought they had booked and purchased a valid ticket for an erroneous cost. We apologise for this unfortunate situation and look forward to welcoming you on future travel with SAA.
Sincerely,
South African Airways
Subject: Cancellation of your ticket due to erroneous fare
We write to you in regard to the travel you recently booked with South African Airways from Johannesburg (JNB) to Abu Dhabi (AUH). Unfortunately, as you may have been aware, the fare you purchased was incorrect and resulted from an inadvertent error that was beyond our control. While SAA honours its commitment to the highest level of customer service and safety in air travel, it must also honour its obligations to its employees and stakeholders.
We advise that SAA is not obligated to provide services for compensation that is erroneously published and commercially unfeasible. We are aware that good travel bargains are quickly recognised and booked, however principles of fare bargaining (as well as applicable competition legislation) dictate that a service provider cannot give away its services at a loss.
As a result, because the fare you booked was invalid, we have cancelled your reservation and ticket. We are extremely sorry for this error and we will promptly issue you a full refund for the total price you paid for the ticket. The full amount will be automatically credited using your original form of payment. In the event that you would like to rebook your itinerary at the correct price, please visit the flysaa.com website or contact the SAA call center.
SAA deeply regrets the inconvenience caused by the publication of the erroneous fare to the passengers who may have thought they had booked and purchased a valid ticket for an erroneous cost. We apologise for this unfortunate situation and look forward to welcoming you on future travel with SAA.
Sincerely,
South African Airways
#25
Join Date: Jun 2014
Posts: 43
The more professional-looking blogs, whatever their subject, usually rely on advertising (heck, even crappy blogs use links.) It's nothing sneaky or new. Readers are not robots. They can click on the links or not. At least the travel blogs provide useful reviews and other information, not just alerting people about mistake fares, and they do it without attitude or belittling their readers which is more than newbies can expect when posting on FlyerTalk.
#26
Join Date: Feb 2015
Location: BRU, AMS
Programs: Miles & More, FlyingBlue, Iberia Plus Gold
Posts: 485
#28
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
On Friday evening he phoned SAA and the woman who answered laughed and told him there was no way he would be able to fly.
Tayob phoned again on Saturday to notify the airline that his meals would be halaal.
Tayob phoned again on Saturday to notify the airline that his meals would be halaal.
Again, appreciate OP's effort to post a problem here asking for help instead of posting the deal to begin with.
#29
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
The more professional-looking blogs, whatever their subject, usually rely on advertising (heck, even crappy blogs use links.) It's nothing sneaky or new. Readers are not robots. They can click on the links or not. At least the travel blogs provide useful reviews and other information, not just alerting people about mistake fares, and they do it without attitude or belittling their readers which is more than newbies can expect when posting on FlyerTalk.
When folks have problems with the "deals" posted on those blogs, they come to FT for help- not the bloggers. I encourage you and any newbies though to read the reviews of hotels on FT which I have found extremely helpful over the years. Reading 10 (or 100) people's reviews of a property is far more useful in determining the pluses and minuses a non-VIP traveler will encounter than a blogger who has a private connection to the hotel chain.
#30
Original Poster
Join Date: Jan 2009
Posts: 19
Dear Valued Customer
South African Airways apologises for the incorrect airfare quotation specific for travel in business class between Johannesburg and Abu Dhabi.
The Johannesburg - Abu Dhabi route is a new addition to the SAA network and we gratefully acknowledge the support recorded for this route. As such, we have made available to you and your direct family members an opportunity to take advantage of a once-off special airfare.
With immediate effect, South African Airways has made available a limited number of seats on selected flights to all passengers who have been impacted by the service inconvenience. This will be sold on a first come, first served basis.
Fly from Johannesburg to Abu Dhabi
Fully inclusive return fares from as little as:
Destination Economy Class Business Class
Abu Dhabi R2, 109* R12, 089*
Insert the unique Promotional Code : abudhabi into the promotional code block situated in the booking block of the website.
South African Airways apologises for the incorrect airfare quotation specific for travel in business class between Johannesburg and Abu Dhabi.
The Johannesburg - Abu Dhabi route is a new addition to the SAA network and we gratefully acknowledge the support recorded for this route. As such, we have made available to you and your direct family members an opportunity to take advantage of a once-off special airfare.
With immediate effect, South African Airways has made available a limited number of seats on selected flights to all passengers who have been impacted by the service inconvenience. This will be sold on a first come, first served basis.
Fly from Johannesburg to Abu Dhabi
Fully inclusive return fares from as little as:
Destination Economy Class Business Class
Abu Dhabi R2, 109* R12, 089*
Insert the unique Promotional Code : abudhabi into the promotional code block situated in the booking block of the website.