NY Hotel Fines Newlyweds For Every Negative Yelp Review Left By Their Wedding Guests
Aug 5, 2014, 2:48 am
#31
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
"I stayed here with two of my husbands for four days. One of my husbands asked for "full service" during check-in. The front desk clerk kept pretending she doesn't know what "full service" means. We demanded to see the manager and the situation was quickly resolved. We were served some Thai...
The room was OK, but had two security cameras: one in the restroom and one overlooking the bed. My husbands quickly got the chair to cover up the lenses. Few minutes later we got a knock on the door and were explained by the concierge that tampering with the hotel surveillance equipment carries a $500 fine per infraction. We found that outrageous and went to the pool to cool off.
The pool was great except when I stepped out and asked the bartender: "Where is the nearest bathroom?" He replied: "Your pants!" There was another weird thing, it didn't really bothered me however, my husbands were furious... every time a waiter delivered a drink, he would do a meatspin in front of my face before handing us the drink. At one point a man in a full suit came to the pool, grabbed some of our clothes, put them in a ziplock baggie labeled "evidence," and ran before we could stop him.
We were also confused by a brochure for an STD testing site stapled to our bill upon checkout."
... is this place? A brothel???
The room was OK, but had two security cameras: one in the restroom and one overlooking the bed. My husbands quickly got the chair to cover up the lenses. Few minutes later we got a knock on the door and were explained by the concierge that tampering with the hotel surveillance equipment carries a $500 fine per infraction. We found that outrageous and went to the pool to cool off.
The pool was great except when I stepped out and asked the bartender: "Where is the nearest bathroom?" He replied: "Your pants!" There was another weird thing, it didn't really bothered me however, my husbands were furious... every time a waiter delivered a drink, he would do a meatspin in front of my face before handing us the drink. At one point a man in a full suit came to the pool, grabbed some of our clothes, put them in a ziplock baggie labeled "evidence," and ran before we could stop him.
We were also confused by a brochure for an STD testing site stapled to our bill upon checkout."
... is this place? A brothel???
Aug 5, 2014, 2:56 am
#32
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
"I stayed here with two of my husbands for four days. One of my husbands asked for "full service" during check-in. The front desk clerk kept pretending she doesn't know what "full service" means. We demanded to see the manager and the situation was quickly resolved. We were served some Thai...
The room was OK, but had two security cameras: one in the restroom and one overlooking the bed. My husbands quickly got the chair to cover up the lenses. Few minutes later we got a knock on the door and were explained by the concierge that tampering with the hotel surveillance equipment carries a $500 fine per infraction. We found that outrageous and went to the pool to cool off.
The pool was great except when I stepped out and asked the bartender: "Where is the nearest bathroom?" He replied: "Your pants!" There was another weird thing, it didn't really bothered me however, my husbands were furious... every time a waiter delivered a drink, he would do a meatspin in front of my face before handing us the drink. At one point a man in a full suit came to the pool, grabbed some of our clothes, put them in a ziplock baggie labeled "evidence," and ran before we could stop him.
We were also confused by a brochure for an STD testing site stapled to our bill upon checkout."
... is this place? A brothel???
The room was OK, but had two security cameras: one in the restroom and one overlooking the bed. My husbands quickly got the chair to cover up the lenses. Few minutes later we got a knock on the door and were explained by the concierge that tampering with the hotel surveillance equipment carries a $500 fine per infraction. We found that outrageous and went to the pool to cool off.
The pool was great except when I stepped out and asked the bartender: "Where is the nearest bathroom?" He replied: "Your pants!" There was another weird thing, it didn't really bothered me however, my husbands were furious... every time a waiter delivered a drink, he would do a meatspin in front of my face before handing us the drink. At one point a man in a full suit came to the pool, grabbed some of our clothes, put them in a ziplock baggie labeled "evidence," and ran before we could stop him.
We were also confused by a brochure for an STD testing site stapled to our bill upon checkout."
... is this place? A brothel???
Aug 5, 2014, 3:00 am
#33
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
I see, they're all "fun" reviews...
I thought Yelp is (like TA/Holidaycheck) checking the reviews at least for some basic information.. seems you can post whatever you want there, without any check or removal.. definitely not a page I'm ever going to use, then..
I thought Yelp is (like TA/Holidaycheck) checking the reviews at least for some basic information.. seems you can post whatever you want there, without any check or removal.. definitely not a page I'm ever going to use, then..
Aug 5, 2014, 3:14 am
#34
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Multiple state law violations. Next CC are aware what is legally enforceable and what isn't. Thus a chargeback will likely work. You'd be suprised at what CC companies will allow as grounds.
Aug 5, 2014, 4:12 am
#35
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
What state law violations? If so, then yes - a chargeback likely would work. Otherwise, it would seem hard to get out of something you specifically signed that you agreed to
Aug 5, 2014, 5:43 am
#37
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,786
Aug 5, 2014, 5:45 am
#38
Join Date: Mar 2010
Posts: 2,592
"I stayed here with two of my husbands for four days. One of my husbands asked for "full service" during check-in. The front desk clerk kept pretending she doesn't know what "full service" means. We demanded to see the manager and the situation was quickly resolved. We were served some Thai...
The room was OK, but had two security cameras: one in the restroom and one overlooking the bed. My husbands quickly got the chair to cover up the lenses. Few minutes later we got a knock on the door and were explained by the concierge that tampering with the hotel surveillance equipment carries a $500 fine per infraction. We found that outrageous and went to the pool to cool off.
The pool was great except when I stepped out and asked the bartender: "Where is the nearest bathroom?" He replied: "Your pants!" There was another weird thing, it didn't really bothered me however, my husbands were furious... every time a waiter delivered a drink, he would do a meatspin in front of my face before handing us the drink. At one point a man in a full suit came to the pool, grabbed some of our clothes, put them in a ziplock baggie labeled "evidence," and ran before we could stop him.
We were also confused by a brochure for an STD testing site stapled to our bill upon checkout."
... is this place? A brothel???
The room was OK, but had two security cameras: one in the restroom and one overlooking the bed. My husbands quickly got the chair to cover up the lenses. Few minutes later we got a knock on the door and were explained by the concierge that tampering with the hotel surveillance equipment carries a $500 fine per infraction. We found that outrageous and went to the pool to cool off.
The pool was great except when I stepped out and asked the bartender: "Where is the nearest bathroom?" He replied: "Your pants!" There was another weird thing, it didn't really bothered me however, my husbands were furious... every time a waiter delivered a drink, he would do a meatspin in front of my face before handing us the drink. At one point a man in a full suit came to the pool, grabbed some of our clothes, put them in a ziplock baggie labeled "evidence," and ran before we could stop him.
We were also confused by a brochure for an STD testing site stapled to our bill upon checkout."
... is this place? A brothel???
Aug 5, 2014, 7:14 am
#39
Join Date: Jun 2010
Posts: 2,042
Reviews about how thrilled people were, or how much they hated it - these are subjective and I take extreme reviews with a grain of salt. Hater reviews are usually triggered by somebody getting ticked off about one thing and using Tripadvisor or Yelp to get even by ripping everything. There's nothing a hotel can do except post a yucky grovelling apology.
Last edited by Tizzette; Aug 5, 2014 at 10:54 am
Aug 5, 2014, 8:10 am
#40
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
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Posts: 17,248
The first amendment only protects you from government intrusion on free speech. You could, for example, enter into a contract with a hotel that provides you will not post negative reviews on line, which could be enforceable. (I'm not familiar with the details of this story, but I'm assuming that the guests did not knowingly agree to this and that any agreement they might purportedly have entered into is not enforceable.)
Aug 5, 2014, 9:12 am
#41
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
I have to warn you all...you probably shouldn't go to the Yelp page now. The posted reviews are pretty hilarious, and you will waste a lot of time reading them. For example, a two-star review by Joe D. reads:
I got married here in 2013 but I didn't read the fine print carefully. Apparently the Hotel Manager had the right of "Prima Nocta" and was legally allowed to sleep with the bride on the first night. Needless to say this lead to serious issues with the marriage. I'm fairly sure he impregnated my wife- the DNA test says the baby isn't mine.
On the other hand they did leave a chocolate on the pillow, so it wasn't all bad- they deserve an extra star for that.
On the other hand they did leave a chocolate on the pillow, so it wasn't all bad- they deserve an extra star for that.
Aug 5, 2014, 9:15 am
#42
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Join Date: Jul 1999
Location: ORD/MDW
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Posts: 19,719
Anyway it looks as if the karma train has come for this hotel. The social media backlash is huge and hilarious.
Aug 5, 2014, 9:45 am
#43
Join Date: Jun 2014
Posts: 63
Aug 5, 2014, 9:46 am
#44
Join Date: Aug 2010
Location: LGA - JFK
Programs: UA, AA, DL, B6, CX, KE, Latitude, VIFP, Crown & Anchor, etc.
Posts: 2,589
I looked at this Guest House's cancellation & reservation policies, which is assumed to the current & up-to-date and not a joke or mistaken error in posting, and they aren't nice or customer-friendly at all. A # of folks here commented on it already - basically, your forefeit & have no recourse, ability to change, etc. short of WWIII (not even then) On the other hand, hotel management can cancel for no reason at all.
Meeting (and wedding) planners that I know of and work with would laugh these off & not bother in dealing with them at all. This joint might be historic & charming and one of its kind, but there are many more out there in the NY area that are much, much more friendly - the social media scene including FB are spreading the news like wildfire out of control, and too late for spin/damage control & to issue a public statement of correction (apology, LOL)
Time to see their own bankruptcy attorney for an exodus ... getting my 2 cents in this morning before this go Omni or whatever.
Meeting (and wedding) planners that I know of and work with would laugh these off & not bother in dealing with them at all. This joint might be historic & charming and one of its kind, but there are many more out there in the NY area that are much, much more friendly - the social media scene including FB are spreading the news like wildfire out of control, and too late for spin/damage control & to issue a public statement of correction (apology, LOL)
Time to see their own bankruptcy attorney for an exodus ... getting my 2 cents in this morning before this go Omni or whatever.
Aug 5, 2014, 10:07 am
#45
Join Date: Sep 2013
Location: Asia
Programs: KF Gold | IHG Amb | SPG LTG | HH Gold
Posts: 548
They have the most ridiculous policies in the site. Joking? Hardly.
I've read through some TA reviews in the past and someone complained them ignoring phone calls and having an attitude - It's not just a one-off event where someone forgot to take down the "joke".
Well, the news is spreading like wild fire now. This hotel is quite literally a joke.
I've read through some TA reviews in the past and someone complained them ignoring phone calls and having an attitude - It's not just a one-off event where someone forgot to take down the "joke".
Well, the news is spreading like wild fire now. This hotel is quite literally a joke.