My Marriott rewards account was hacked....
Oct 21, 2016, 8:19 am
#1
Original Poster
Join Date: Jan 2005
Location: NY
Posts: 65
My Marriott rewards account was hacked....
FYI - change your passwords if you haven't in a while....Woke up to an email at 6am saying my password was changed....which i didn't do; completely locked out of my account. the mega frustrating part is that Marriott Rewards Customer Service is not available until 8:15AM EST (...??); regular customer service could not help. Once I finally spoke to someone they told me someone transferred 17,500 miles out of my account (which they will reverse, but it takes 3-5 business days)...so just a word of caution, its a complete pain in the a**, but change your password to a difficult one...
Kevin
Kevin
Oct 21, 2016, 9:40 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Just tried to access my, and my wife's accts., and I can't. I smell a hack. Is there a ph. # to call after regular hours?
Oct 21, 2016, 9:53 pm
#5
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
I can't get into mine either via the web site or app. I am thinking it's down, the whole web attack today I am assuming is the issue. But it's frustrating that there is not a 24 hour number. Marriott's It sucks on a normal day
Oct 21, 2016, 9:58 pm
#6
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Me neither. The address bar says System Maintenance: wwwdotmarriottdotcom/profile/systemMaintenancedotmi?type=AccountAccess
And, I get this message:
Unable to Sign In
We love our members, and our members love the idea of Marriott Rewards and Starwood Preferred Guest coming together to deliver additional benefits, like linking accounts. We promise your new rewards are worth the wait - try again soon! If you have other account or stay-related needs, please call Marriott Rewards customer support at 801-468-4000 in the US and Canada. For international customer support numbers, please visit our directory.
Back to sign in
Back to Marriott.com home
And, I get this message:
Unable to Sign In
We love our members, and our members love the idea of Marriott Rewards and Starwood Preferred Guest coming together to deliver additional benefits, like linking accounts. We promise your new rewards are worth the wait - try again soon! If you have other account or stay-related needs, please call Marriott Rewards customer support at 801-468-4000 in the US and Canada. For international customer support numbers, please visit our directory.
Back to sign in
Back to Marriott.com home
Last edited by Finkface; Oct 21, 2016 at 10:04 pm
Oct 21, 2016, 10:22 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Me neither. The address bar says System Maintenance: wwwdotmarriottdotcom/profile/systemMaintenancedotmi?type=AccountAccess
And, I get this message:
Unable to Sign In
We love our members, and our members love the idea of Marriott Rewards and Starwood Preferred Guest coming together to deliver additional benefits, like linking accounts. We promise your new rewards are worth the wait - try again soon! If you have other account or stay-related needs, please call Marriott Rewards customer support at 801-468-4000 in the US and Canada. For international customer support numbers, please visit our directory.
Back to sign in
Back to Marriott.com home
And, I get this message:
Unable to Sign In
We love our members, and our members love the idea of Marriott Rewards and Starwood Preferred Guest coming together to deliver additional benefits, like linking accounts. We promise your new rewards are worth the wait - try again soon! If you have other account or stay-related needs, please call Marriott Rewards customer support at 801-468-4000 in the US and Canada. For international customer support numbers, please visit our directory.
Back to sign in
Back to Marriott.com home
Cheers,
philemer
Oct 24, 2016, 2:48 pm
#8
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
I had this happen several years ago (no points were redeemed) but out of an abundance of caution I added a PIN code to my account. It's not 100% foolproof, as you could still book stays via the web, but you can't do transfers to other programs or purchase products with points. I have to call and provide the PIN for those types of transactions.