HELP! Marriott Reward reservation made in somebody else's name
Feb 23, 2015, 9:09 am
#1
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HELP! Marriott Reward reservation made in somebody else's name
I woke up to a reservation in my inbox. It was for "abdul zahud" in the Birmingham, UK. 50k gone like that.
I called Marriott who said they would request the hotel cancel it. The customer service rep said she doubted it was fraud and wouldn't worry. I requested to change my rewards number she told me to call Marriott rewards not marriott customer service. I was told the reservation was made over the phone.
...?!
I called Marriott who said they would request the hotel cancel it. The customer service rep said she doubted it was fraud and wouldn't worry. I requested to change my rewards number she told me to call Marriott rewards not marriott customer service. I was told the reservation was made over the phone.
...?!
Feb 23, 2015, 9:29 am
#2
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Update:
The Marriott property asked the guest (who already checked in) for a different form of payment. The gues insisted that I personally gifted him the reservation. A blatant lie. I never heard of this guy before. Now there's an investigation. They're allowing him to stay there on my points. Marriott, you suck!
The Marriott property asked the guest (who already checked in) for a different form of payment. The gues insisted that I personally gifted him the reservation. A blatant lie. I never heard of this guy before. Now there's an investigation. They're allowing him to stay there on my points. Marriott, you suck!
Feb 24, 2015, 9:33 am
#3
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Call the police and report Fraud.
Feb 24, 2015, 9:35 am
#4
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OP did this get resolved?
Feb 24, 2015, 9:35 am
#5
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Marriott Rewards can quite easily cancel the reward certificate if you call in and identify yourself properly. Then it'll be up to the guest to figure out how to pay for his stay.I'd call them now to do this. I'd also change your password asap, and demand (not request) that they change your MR # given the fraud. Good luck !
Feb 24, 2015, 9:43 am
#6
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Of course this is presuming it wasn't a mistake like as has been made several times before when the agent doesn't clear their screen between transactions. It may very well be the stay was gifted by someone else. If truly a gift, I'd bet the guest does not know the OPs name, but can identify the member that gifted the stay.
OP, did you recently call MR for any reason?
OP, did you recently call MR for any reason?
Feb 24, 2015, 10:04 am
#7
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I woke up to a reservation in my inbox. It was for "abdul zahud" in the Birmingham, UK. 50k gone like that.
I called Marriott who said they would request the hotel cancel it. The customer service rep said she doubted it was fraud and wouldn't worry. I requested to change my rewards number she told me to call Marriott rewards not marriott customer service. I was told the reservation was made over the phone.
...?!
I called Marriott who said they would request the hotel cancel it. The customer service rep said she doubted it was fraud and wouldn't worry. I requested to change my rewards number she told me to call Marriott rewards not marriott customer service. I was told the reservation was made over the phone.
...?!
Also, even on award stays, the hotels normally ask for a credit card for incidentals. If the property has that, they can charge Abdul for the stay.
Cheers.
Feb 24, 2015, 10:25 am
#8
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...Also, have Marriott add a PIN # to your account so that you (and anyone else) has to provide the PIN to the Marriott agent on the phone.
...
Also, even on award stays, the hotels normally ask for a credit card for incidentals. If the property has that, they can charge Abdul for the stay.
...
Also, even on award stays, the hotels normally ask for a credit card for incidentals. If the property has that, they can charge Abdul for the stay.
I've had a few hotels where I was able to just tell them to keep the charges on the CC on file. And they never swiped another CC. So it may be possible that the OP may actually not only have a problem with points, but any incidentals incurred could possibly show up on their CC.
Feb 24, 2015, 10:35 am
#9
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Update again
They refunded my points. Marriott rewards was very apprehensive to change my rewards number. The person clearly has access to my information and account. The reservation was made over the phone. I called and refunded it. He then called and made another one and checked in immediately after booking.
Marriott has been very unresponsive to my fraud concerns. I've been in contact with MR and the hotel in the UK. Unfortunately, neither share my urgency to get this resolved to the authorities or to protect my forms of payment associated with the account, personal information or Marriott rewards points.
I am deeply disappointed in their negelgence during this matter. Many promised return calls were not provided. Marriott dropped the ball here. Who do I write?
They refunded my points. Marriott rewards was very apprehensive to change my rewards number. The person clearly has access to my information and account. The reservation was made over the phone. I called and refunded it. He then called and made another one and checked in immediately after booking.
Marriott has been very unresponsive to my fraud concerns. I've been in contact with MR and the hotel in the UK. Unfortunately, neither share my urgency to get this resolved to the authorities or to protect my forms of payment associated with the account, personal information or Marriott rewards points.
I am deeply disappointed in their negelgence during this matter. Many promised return calls were not provided. Marriott dropped the ball here. Who do I write?
Feb 24, 2015, 11:06 am
#10
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Marriott strikes again!
They did not freeze the account as promised. Now he has successfully locked me out of my account. The thief has changed the email address and password of my account.
They did not freeze the account as promised. Now he has successfully locked me out of my account. The thief has changed the email address and password of my account.
Feb 24, 2015, 11:20 am
#11
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Have you filed a police report yet?
Feb 24, 2015, 5:39 pm
#12
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Feb 24, 2015, 5:51 pm
#13
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The local police at the hotel's location might still be interested.
And Marriott is located in the US.
And Marriott is located in the US.
Feb 24, 2015, 6:01 pm
#15
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They won't investigate, but they'll take a report and forward it to the appropriate department elsewhere.