Long time on hold
Apr 27, 2017, 7:24 am
#1
Original Poster
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
Long time on hold
I spent 40 minutes on hold trying to reach customer service Platinum Elite line two days ago--I'm having the same problem today--any suggestions? Thank you for your help.
Apr 27, 2017, 8:46 am
#2
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Yes, never call Platinum Guest Services as you are not prioritized in queue. Always call Platinum Reservations where you are prioritized; if they can't handle your request (but most they can) then they will queue you, with higher priority, to Guest Services.
Apr 28, 2017, 7:10 pm
#3
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
Ask for a transfer. Some reservation specialist are cross trained in guest services.
Apr 29, 2017, 6:41 am
#4
Original Poster
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
Thank you for your help.