Jan 22, 2015, 8:45 am
Last edit by: SkiAdcock
Plats get:
*15% off the breakfast buffet (which is actually more of a brunch, with many savory items)
*10% off the gift shop (including food)
* Free enhanced i-net
Plat arrival gift is 500 points or cheese/cracker/fruit plate plus half bottle of wine
Note, if you eat/drink at the JW next door they can also bill it to CM Marriott - try Sedona Grill, it was delicious.
JW guests can use CM pool. CM guests cannot use JW pool.
*15% off the breakfast buffet (which is actually more of a brunch, with many savory items)
*10% off the gift shop (including food)
* Free enhanced i-net
Plat arrival gift is 500 points or cheese/cracker/fruit plate plus half bottle of wine
Note, if you eat/drink at the JW next door they can also bill it to CM Marriott - try Sedona Grill, it was delicious.
JW guests can use CM pool. CM guests cannot use JW pool.
Casa Magna Cancun Resort (Mexico) (Left Marriott)
Sep 23, 2004, 6:59 pm
#1
Original Poster
Join Date: Sep 2004
Posts: 2
Casa Magna Cancun Resort (Mexico) (Left Marriott)
Can any one provide the email address for the Casa Magne Cancun?
Thanks!
Thanks!
Feb 7, 2014, 11:02 am
#3
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
Contact Email for Marriot CasaMagna Cancun
Is there a contact email that I can use to contact the hotel before my arrival?
Thank you.
Thank you.
Feb 7, 2014, 11:25 am
#4
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
Feb 7, 2014, 1:30 pm
#5
Join Date: Jul 2009
Location: EWR
Programs: UA Gold, Marriott Titanium, Hilton Silver, Hertz
Posts: 435
Here's what I used last year: [email protected]
By the way, we had a lovely stay at this hotel. We were upgraded to the top floor, oceanfront corner room. The view was to die for!
By the way, we had a lovely stay at this hotel. We were upgraded to the top floor, oceanfront corner room. The view was to die for!
Feb 11, 2014, 12:13 pm
#6
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
Here's what I used last year: [email protected]
By the way, we had a lovely stay at this hotel. We were upgraded to the top floor, oceanfront corner room. The view was to die for!
By the way, we had a lovely stay at this hotel. We were upgraded to the top floor, oceanfront corner room. The view was to die for!
Glad to hear. Been reading mixed reviews on how they handle Platinums. Fingers crossed for a pleasant experience.
Feb 11, 2014, 12:51 pm
#7
Join Date: Jul 2005
Programs: Marriott Ambassador, UAL Lifetime Gold
Posts: 313
Stayed there over Christmas ... Nothing special for me PP, it was Christmas so my expectations were low for upgrades. My treatment was just like everyone else. No upgrades for me 
Also, they let the JW people come over and use the CM pool but you CANNOT do the same with theirs. I watched the CM GM just fawn over a bunch of JW guests, having the "pool boys" go out early and reserve pool spots (bad form). I asked at the towel hut how you go about reserving spots and she said its on a first come first serve basis ? Yah ... RIGHT ! If I go back and the rates are close, I will stay at the JW.
Also, they let the JW people come over and use the CM pool but you CANNOT do the same with theirs. I watched the CM GM just fawn over a bunch of JW guests, having the "pool boys" go out early and reserve pool spots (bad form). I asked at the towel hut how you go about reserving spots and she said its on a first come first serve basis ? Yah ... RIGHT ! If I go back and the rates are close, I will stay at the JW.
Jun 27, 2014, 1:31 pm
#8
Join Date: Jun 2010
Location: BTR
Programs: DL GM, UA Silver, Marriott Plat, National Exec
Posts: 1,810
Response from Casa Magna Cancun Resort re: Upgrades
Got a welcome email from the Concierge Desk for an upcoming stay at a resort property. I replied back stating that I'm looking forward to my upcoming trip for a special occasion and would appreciate consideration for a Plat Upgrade to a Suite. I've done this before and the reply has been that they'll note it in my profile so when rooms are assigned, consideration can be made.
And here was their response:
This can't be correct, can it?
And here was their response:
Regarding to the upgrade as a Marriott Reward Elite Member you have a complimentary upgrade subject to availability at check in and will not be confirmed in advance, the upgrade will be to next category and excludes upgrade to suite, please be assured that we will have a very nice room for you.
Jun 27, 2014, 1:56 pm
#9
Join Date: Aug 2007
Location: Cheshire / Wherever they send me
Programs: BA Blue, Marriott Plat Life, UA Silver (thx Marriott), IHG Gold, Accor Plat, Hilton Diamond
Posts: 943
Yes that is correct. The rules have always been that you get a space available upgrade, excluding suites.
It doesn't mean that they can't give you a suite, it just means that they are not obliged to.
T
It doesn't mean that they can't give you a suite, it just means that they are not obliged to.
T
Jun 27, 2014, 2:03 pm
#10
Join Date: Jun 2010
Location: BTR
Programs: DL GM, UA Silver, Marriott Plat, National Exec
Posts: 1,810
From Marriott's own website:
Complimentary Room Upgrade: Based on room availability at check-in and limited to a Member's personal guestroom. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites.
Jun 27, 2014, 2:21 pm
#11
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
I think it is realistic. We have NEVER gotten anything at a resort other than a better view.
Jun 27, 2014, 2:24 pm
#12
Join Date: Jun 2010
Location: BTR
Programs: DL GM, UA Silver, Marriott Plat, National Exec
Posts: 1,810
I think it is realistic. We have NEVER gotten anything at a resort other than a better view.
Jun 27, 2014, 2:31 pm
#13
Join Date: Jan 2013
Location: OKC
Programs: AAdvantage EXP, Marriott Rewards Gold, Hilton Honors Diamond, TK M&S Elite
Posts: 290
That was kind of a snarky response from the concierge.
Jun 27, 2014, 2:40 pm
#14
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
As you probably have figured out by now, you are wrong. The only time that there was language excluding suites was from a period of about 4 years ago to 2 years ago. Currently, and historically, suites have not been specifically excluded by rule. The OP's property quotes the old rule both as to suites and as to limiting upgrades to a single category.
Jun 27, 2014, 2:41 pm
#15
Join Date: May 2012
Programs: Marriott Titanium; UA 1K; Hertz Presidents Club
Posts: 441
Agreed... fine if they aren't going to upgrade you to a suite (that's up to them) but to reply like that... definitely snarky and unnecessary. A simple 'we will see what we can do' without any promises would have been more appropriate (even if they never do suite upgrades).