Ritz Carlton Toronto: Service?
Oct 16, 2014, 8:54 pm
#1
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Join Date: Oct 2014
Posts: 264
Ritz Carlton Toronto: Service?
We are headed to Toronto this weekend for the Fleetwood Mac concert and staying at the Ritz Carlton. I called tonight to inquire if they offer workout clothes and shoes for guests to use (like Fairmont and Four Seasons do) to save room in our carry-ons.
The phone was answered quickly and courteously, and I asked to be transferred to the front desk. After 2-3 minutes the operator returned to say the front desk "is too busy now to take any calls" and was there something she could help me with. I asked her about the workout wear, and she replied: "Oh no, we don't do that and there is no gift shop in the hotel to purchase anything. You'd better bring your own."
I am unpleasantly surprised to discover that RC Toronto may be understaffed, and that they do not offer the same amenities as their competitors. I hope I didn't make a mistake by not booking Shangri-La or Four Seasons. Has anyone been recently and can comment on the experience?
The phone was answered quickly and courteously, and I asked to be transferred to the front desk. After 2-3 minutes the operator returned to say the front desk "is too busy now to take any calls" and was there something she could help me with. I asked her about the workout wear, and she replied: "Oh no, we don't do that and there is no gift shop in the hotel to purchase anything. You'd better bring your own."
I am unpleasantly surprised to discover that RC Toronto may be understaffed, and that they do not offer the same amenities as their competitors. I hope I didn't make a mistake by not booking Shangri-La or Four Seasons. Has anyone been recently and can comment on the experience?
Oct 25, 2014, 9:38 pm
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Oct 25, 2014, 9:53 pm
#5
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The "too busy now to take any calls" statement sounds horrible. even if this is true, the phone operator should be instructed to explain the situation in a way that gives a better impression.
Oct 30, 2014, 1:47 pm
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Oct 31, 2014, 6:27 am
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Nov 8, 2014, 9:56 pm
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