Four Seasons Resort Rancho Encantado Santa Fe, New Mexico
Mar 20, 2014, 12:38 pm
#16
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
Thanks XRacer for this - it is what everyone else is saying about this hotel, which is a real pity as the location is superb.
I first stayed here before Auberge when it was just Rancho Encantado. It was a charming little hideaway with rustic chintzy suites, a house dog, OK food and really warm service. How sad that hotel groups manage to ruin such peacefulness by making a car park the focal point.
I first stayed here before Auberge when it was just Rancho Encantado. It was a charming little hideaway with rustic chintzy suites, a house dog, OK food and really warm service. How sad that hotel groups manage to ruin such peacefulness by making a car park the focal point.
Mar 20, 2014, 12:58 pm
#17
Join Date: Aug 2006
Posts: 751
Thanks XRacer for this - it is what everyone else is saying about this hotel, which is a real pity as the location is superb.
I first stayed here before Auberge when it was just Rancho Encantado. It was a charming little hideaway with rustic chintzy suites, a house dog, OK food and really warm service. How sad that hotel groups manage to ruin such peacefulness by making a car park the focal point.
I first stayed here before Auberge when it was just Rancho Encantado. It was a charming little hideaway with rustic chintzy suites, a house dog, OK food and really warm service. How sad that hotel groups manage to ruin such peacefulness by making a car park the focal point.
The other thing I gathered from some folks is that the FS is not exactly well regarded locally, because of the way they handled the transition from Auberge to FS.
Mar 20, 2014, 1:08 pm
#18
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
You are not the only one who thinks this. I spoke to several Santa Fe folks who were wishing the place had never stopped being 'just' the Rancho Encantado.
The other thing I gathered from some folks is that the FS is not exactly well regarded locally, because of the way they handled the transition from Auberge to FS.
The other thing I gathered from some folks is that the FS is not exactly well regarded locally, because of the way they handled the transition from Auberge to FS.
Mar 20, 2014, 1:36 pm
#19
Join Date: Aug 2006
Posts: 751
Mmm, I heard this, too. No idea why, though. Canyon Equity own Rancho Encantado. They also own Amangiri, so they are used to discerning guests. I gather they wanted a higher service level than Auberge and also more marketing clout, so opted for FS, but it doesn't look as though this is working out at all. Maybe a change of GM would help!
Very 'we only care about costs' minded of FS (which seems to be the norm these days).
Of course this is all hearsay, but I did hear pretty much the same story from multiple people.
Mar 21, 2014, 11:47 am
#20
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
I heard that when FS came in, they fired all the management (which I get), but then also fired all of the non-management staff. Maybe that's standard when one management company takes over for another, but it seems a bit heavy-handed to me. The staff were then forced to re-apply for their jobs and, if they were accepted, were then offered less pay for doing the same job.
Very 'we only care about costs' minded of FS (which seems to be the norm these days).
Of course this is all hearsay, but I did hear pretty much the same story from multiple people.
Very 'we only care about costs' minded of FS (which seems to be the norm these days).
Of course this is all hearsay, but I did hear pretty much the same story from multiple people.
Mar 21, 2014, 2:20 pm
#21
Join Date: Feb 2004
Location: Atlanta and the Big Island, Hawaii
Programs: DL Diamond, SPG Gold. I share these affiliations so that you can ask me questions about the programs
Posts: 812
Four Seasons has amongst the highest pay for hospitality, and the best benefits.
They don't have an incentive to be mean, they are highly invested in the success of their fellow employees.
If they didn't rehire the original team en masse, they like recognized a real need to retrain and inspire the employees.
I'm not saying this property will ever be the Four Seasons Florence. When the time comes for a major renovation, usually every 8 years or so, the Four Seasons will be able to make a deeper mark.
They don't have an incentive to be mean, they are highly invested in the success of their fellow employees.
If they didn't rehire the original team en masse, they like recognized a real need to retrain and inspire the employees.
I'm not saying this property will ever be the Four Seasons Florence. When the time comes for a major renovation, usually every 8 years or so, the Four Seasons will be able to make a deeper mark.
Mar 25, 2014, 7:36 am
#23
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
Mar 25, 2014, 7:40 am
#24
Join Date: Aug 2006
Posts: 751
Mar 25, 2014, 1:12 pm
#25
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
May 29, 2016, 11:59 am
#27
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 552
Jun 2, 2016, 5:55 pm
#28
Original Member
Join Date: May 1998
Location: Palo Alto, CA, USA
Posts: 3,222
Does anyone have the email for concierge at this locale?
Jun 3, 2016, 1:40 pm
#30
Join Date: May 2012
Location: Here, there … you know how it goes.
Posts: 1,518