New Mandarin Oriental Program (similar to FSPP & STARS)
Apr 21, 2010, 11:59 am
#1
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New Mandarin Oriental Program (similar to FSPP & STARS)
This might be old news, but I did not see a thread on it. Please feel free to merge or delete my post if necessary.
On May 3rd, Mandarin Oriental will launch a new program to recognize their preferred travel agencies. The perks to clients of those preferred agencies include:
These perks may also be combined with Virtuoso amenities. I don't have too many other details at this point.
On May 3rd, Mandarin Oriental will launch a new program to recognize their preferred travel agencies. The perks to clients of those preferred agencies include:
- One category room upgrade, subject to availability at time of check-in
- Complimentary Continental breakfast for two daily
- Personalized welcome amenity
- Personalized welcome note on behalf of the travel agent from the Senior property management team
- Priority waitlist clearance
- No walk policy
These perks may also be combined with Virtuoso amenities. I don't have too many other details at this point.
Last edited by MarshKing; Apr 21, 2010 at 12:36 pm Reason: Typo.
Apr 21, 2010, 1:02 pm
#2
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the big question - does 2BR villa upgrade to 4BR presidential at sanya? or premier central park suite to 2BR taipan suite at NY? 
there are probably at least a couple upgrades that are better than current programs.
priorty waitlist clearance and no walk are interesting/unique. you dont plan for it, but could be very helpful.
speaking of STARS, when are they going to finalize the new details?
there are probably at least a couple upgrades that are better than current programs.
priorty waitlist clearance and no walk are interesting/unique. you dont plan for it, but could be very helpful.
speaking of STARS, when are they going to finalize the new details?
Last edited by Kagehitokiri; Apr 21, 2010 at 5:36 pm
Apr 21, 2010, 3:30 pm
#4
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I would imagine this means if you book the MO through a preferred travel agency, in the case of an oversell, you will not be "walked" to another hotel nearby. You will be guaranteed a room at that MO property.
I think this program is a little skimpy compared to RC and FS.....
I think this program is a little skimpy compared to RC and FS.....
Apr 21, 2010, 3:38 pm
#5
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would certainly hope RC STARS is better if they come up with an FSPP style standard.. but who knows.
personally, if there are not upgrade limits, thats a ^
personally, if there are not upgrade limits, thats a ^
This is still the stuff of rumor, but the word I hear is that Ritz-Carlton will be enhancing their STARS amenity program in 4Q 2009. No specifics yet, but the rumor concerns inventory-controlled upgrades at time of booking, if available, for reservations made through STARS agencies. STARS amenities already include complimentary continental breakfast for two when booked at published, non-promotional rates (i.e., BAR) and 4 p.m. late check-out.
Last edited by Kagehitokiri; Apr 21, 2010 at 3:44 pm
Apr 22, 2010, 1:55 pm
#6
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- One category room upgrade, subject to availability at time of check-in
- Complimentary Continental breakfast for two daily
- Personalized welcome amenity
- Personalized welcome note on behalf of the travel agent from the Senior property management team
- Priority waitlist clearance
- No walk policy
"No walk" means that if you book through a MOPP, they absolutely guarantee you a room, even if they are oversold.
Apr 22, 2010, 4:35 pm
#7
Join Date: Oct 2003
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Fan Club
I have the name of the MO Preferred Partner program — Fan Club. It will launch in May, and 18 agencies have been invited. In addition to what has previously been disclosed, MO will have a dedicated reservations number, a 24-hour "ambassador" at each property (similar to RC's "guardian angels"), and will commission spa bookings.
Apr 22, 2010, 7:13 pm
#9
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www.MandarinOriental.com/fanclub will be the site. Not sure how they'll manage access, or whether anything will be viewable by the public. (I am guessing that it will be password protected, but who knows.) The site is not live yet, but hopefully it will be up and running by launch date.
Apr 22, 2010, 9:54 pm
#10
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That's interesting, because I have the opposite view: a feature whose cost/benefit comes solely from taking something away from other customers should be discouraged.
It isn't a real benefit to me unless it costs the supplier something. So a spa discount is a benefit, taking away a spa reservation from another customer (the only case in which you'd need this priority) isn't.
It isn't a real benefit to me unless it costs the supplier something. So a spa discount is a benefit, taking away a spa reservation from another customer (the only case in which you'd need this priority) isn't.
Apr 23, 2010, 9:05 am
#11
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hmm, is it that different from priority waitlist clearance, no walk (or FSPP priority upgrade) ?
agents could pass on (part of) commission on spa bookings.
agents could pass on (part of) commission on spa bookings.
Last edited by Kagehitokiri; Apr 23, 2010 at 9:10 am
May 5, 2010, 6:24 pm
#14
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FSPP / virtuoso on this forum (in FSPP thread) - http://www.flyertalk.com/forum/11707310-post55.html
May 5, 2010, 6:25 pm
#15
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It says Room upgrade so technically anything other than a room doesn't need to be upgraded. However whenever I booked a suite at an MO we received an upgrade to a higher category suite.