Bad Experience on LH [denied boarding in MAA due to faulty ticket]
Feb 25, 2015, 6:35 pm
#46
Original Poster
Join Date: Jan 2012
Posts: 38
I cannot think of any. In any case my issue was the flippant way the folks at LH MAA treated a customer who paid a lot of money for a biz class seat
The only half-logical thing that comes in my mind (given it's LH and their tacky IT) is that something went wrong with the flight out in Economy in the registration in their system - and somehow LH thought that OP didn't flew a segment (FRA-MAA most probably) and thus made the ticket invalid. Of course, LHs actions at MAA were absolutely horrible and a total disgrace, THEY should have investigated (with the customer) what happened, not just tell him "hey, your ticket is invalid, you can't fly"..
ramakk, was any flight on your trip to India moved/changed/re-scheduled, that could have cased LH's (terrible) IT systems to go "hey, this ticket is invalid"?
ramakk, was any flight on your trip to India moved/changed/re-scheduled, that could have cased LH's (terrible) IT systems to go "hey, this ticket is invalid"?
Feb 26, 2015, 1:21 am
#47
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
I guess from what we can read here, you did everything correct, and somewhere, somehow, LH did a REALLY big oh-oh in the process.
Did I understood correctly, and you contacted the LH Lurker in this forum? Or did you contacted LH directly? I hope for them, that the issue lands on someones desk where a brain is still available, and that they're not only refunding the ticket they scammed you out to buy it, but give you a very decent compensation for your trouble.
Feb 26, 2015, 1:53 am
#48
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Posts: 3,727
Always keep your vita in mind, when you started this thread you had half a dozen posts to your credit, most of them accusing airlines of wrongdoing...
Airlines do not cancel tickets without any reason, fraud and scams in places like India or Nigeria are pretty common. 9 out of 10 complaints on this forum include severe mistakes by the passengers and not the airlines. Insufficient account balances, expired credit cards, expired passports, error fares, we have seen it all throughout the years.
Hence in nine out of ten cases, probably even 99 out 100, the passenger is the one to blame and in such cases the stories normally take some detours. You posted some interesting additional information later on as well, so something is indeed fishy.
If it is the caviar LH serves in F or your ticket remains to be seen.
Once again, if you face resistance and you think you have a valid point, hire a lawyer and do not fall for collection agencies and all the advise from Aviation Law experts on this forum.
Last edited by FD1971; Feb 26, 2015 at 2:12 am
Feb 26, 2015, 3:10 am
#50
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Location: PVG, FRA, SEA, HEL
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Posts: 4,783
May I ask the following question:
Did LH refused the OP to transport him in Business Class or did LH refused OP to transport him at all?
I was denied a seat at MAA by LH saying that there is no valid ticket or reservation.
Feb 26, 2015, 3:58 am
#51
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Programs: Everything is refundable
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From what I understand, LH refused to issue a boarding pass, simply because the OP did not have a ticket. Consequently, they asked him to buy a ticket, which he did, so LH issued a boarding pass and agreed to transport the OP and his MIL, who was on a seperate reservation.
Feb 26, 2015, 5:39 am
#52
Join Date: Jul 2012
Posts: 1,115
Also had an experience few years ago where an agent mistake caused cancellation of the first coupon of my ticket (while the other coupons remained intact). I also found this out during check-in and was also forced to buy a new ticket. LH never bothered to answer to my requests for a refund, eventually I contacted a friend who knew some people there and got my refund.
My lessons: always check my ticket a day or 2 before check-in (don't count on LH notifying you of any irregularities), and in case of disputes with LH, don't bother with LH customer service but go straight to small claims court. Also if forced to buy something from LH you don't want to buy, sign the receipt but write down your objections on the receipt.
My lessons: always check my ticket a day or 2 before check-in (don't count on LH notifying you of any irregularities), and in case of disputes with LH, don't bother with LH customer service but go straight to small claims court. Also if forced to buy something from LH you don't want to buy, sign the receipt but write down your objections on the receipt.
Feb 26, 2015, 6:25 am
#53
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Paired with wilfully ignoring that the OP had a ticket and used that ticket. On LH. Without issues or complaints.
Feb 26, 2015, 7:38 am
#54
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Frankly speaking this is a disadvantage of e-tickets. As traveller you can never be sure whether that ticket is valid or not.
With paper ticket I assume it was different.
With paper ticket I assume it was different.
Feb 26, 2015, 7:49 am
#55
Original Poster
Join Date: Jan 2012
Posts: 38
Feb 26, 2015, 7:52 am
#56
Original Poster
Join Date: Jan 2012
Posts: 38
From what I understand, LH refused to issue a boarding pass, simply because the OP did not have a ticket. Consequently, they asked him to buy a ticket, which he did, so LH issued a boarding pass and agreed to transport the OP and his MIL, who was on a seperate reservation.
Feb 26, 2015, 8:05 am
#57
Original Poster
Join Date: Jan 2012
Posts: 38
Always keep your vita in mind, when you started this thread you had half a dozen posts to your credit, most of them accusing airlines of wrongdoing...
I had exactly three threads on this forum, one praising Etihad, second one blaming BA (to their credit they owned up to it and gave me some avios for my troubles), and now LH
Airlines do not cancel tickets without any reason, fraud and scams in places like India or Nigeria are pretty common. 9 out of 10 complaints on this forum include severe mistakes by the passengers and not the airlines. Insufficient account balances, expired credit cards, expired passports, error fares, we have seen it all throughout the years.
Hence in nine out of ten cases, probably even 99 out 100, the passenger is the one to blame and in such cases the stories normally take some detours. You posted some interesting additional information later on as well, so something is indeed fishy.
A strong statement that airlines do not make any mistakes while customers make mistakes 9 out of 10 or 99 out of 100 times.
Once again, if you face resistance and you think you have a valid point, hire a lawyer and do not fall for collection agencies and all the advise from Aviation Law experts on this forum.
I am taking it up with LH directly and will post the results. Thanks all for the valuable comments. I think it helps:
I had exactly three threads on this forum, one praising Etihad, second one blaming BA (to their credit they owned up to it and gave me some avios for my troubles), and now LH
Airlines do not cancel tickets without any reason, fraud and scams in places like India or Nigeria are pretty common. 9 out of 10 complaints on this forum include severe mistakes by the passengers and not the airlines. Insufficient account balances, expired credit cards, expired passports, error fares, we have seen it all throughout the years.
Hence in nine out of ten cases, probably even 99 out 100, the passenger is the one to blame and in such cases the stories normally take some detours. You posted some interesting additional information later on as well, so something is indeed fishy.
A strong statement that airlines do not make any mistakes while customers make mistakes 9 out of 10 or 99 out of 100 times.
Once again, if you face resistance and you think you have a valid point, hire a lawyer and do not fall for collection agencies and all the advise from Aviation Law experts on this forum.
I am taking it up with LH directly and will post the results. Thanks all for the valuable comments. I think it helps
:
Feb 26, 2015, 2:33 pm
#58
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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3 OT personal comments and response thereto deleted. Members are reminded to follow the FT rules or else we have to take out our mod tool and apply disciplinary action.
Regards Oliver2002
Mod M&M forum
Regards Oliver2002
Mod M&M forum
Feb 27, 2015, 12:40 am
#59
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
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With paper ticket I assume it was different.
Feb 27, 2015, 1:20 am
#60
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Location: PVG, FRA, SEA, HEL
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I still don't get it.
The OP purchased a roundtrip ticket. Why would the contracted LH representative would say something like? I mean talking about the price of one-way segments.
they laughed saying that there is no way I could have gotten a biz ticket on tgat segment for $2000 one way basically implying that I was pulling a scam.