Lufthansa cheating with children [missing Jetfriends prize]
Jan 19, 2015, 3:42 am
#1
Original Poster
Join Date: Jan 2015
Posts: 7
Lufthansa cheating with children [missing Jetfriends prize]
I am a M&M fan since ever.
Anyway this time Lufthansa really disappointed me.
My child won a prize on Lufthansa advent calendar and so far didn't receive anything. I wrote and called to Jetfriends and M&M to sort the things out but nobody helped me or gave precise answer...They just told me that unfortunately they don't know what to do...They see he won but don't know anything about the prize...What kind of answer is that?
Is not for the value of the prize itself but because they cheated on a 4 years old child, and this is now a matter of principle for me.
Already 2 times he was standing 2 hours in front of the window waitng for the postman to come with his prize. And almost every day he reminds me "where's my prize"?
If someone has a direct contact to people in charge at Lufthansa M&M that can really help me to sort out this it would be appreciated.
Thanks!
Gianluca
Anyway this time Lufthansa really disappointed me.
My child won a prize on Lufthansa advent calendar and so far didn't receive anything. I wrote and called to Jetfriends and M&M to sort the things out but nobody helped me or gave precise answer...They just told me that unfortunately they don't know what to do...They see he won but don't know anything about the prize...What kind of answer is that?
Is not for the value of the prize itself but because they cheated on a 4 years old child, and this is now a matter of principle for me.
Already 2 times he was standing 2 hours in front of the window waitng for the postman to come with his prize. And almost every day he reminds me "where's my prize"?
If someone has a direct contact to people in charge at Lufthansa M&M that can really help me to sort out this it would be appreciated.
Thanks!
Gianluca
Jan 19, 2015, 5:49 am
#2
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Just drop a not to the LH customer relations team here on FT:
http://www.flyertalk.com/forum/lufth...nairlines.html
http://www.flyertalk.com/forum/lufth...nairlines.html
Apr 20, 2015, 6:26 am
#5
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
cool.
In case your kid makes M&M status via JetFriends. Be aware that they land back to M&M blue, not JetFriends. The consequence: Their miles get cancelled after a couple of years. Happened to me.
In case your kid makes M&M status via JetFriends. Be aware that they land back to M&M blue, not JetFriends. The consequence: Their miles get cancelled after a couple of years. Happened to me.