LH successfully sued pax for rebooking ticket 36 times and using the lounge each time
Jul 1, 2014, 1:56 pm
#31
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And further one needs to understand German procedural law to understand how the court came up with 55 Euro. Under German procedural law the court has the discretion to estimate a damage based on the facts pleaded. If LH pleaded a sound calculation the court has the discretion to accept this. If the other party even fails to contest such calculation, the court is even (in general) bound by such calculation.
Jul 1, 2014, 2:15 pm
#32
Join Date: Jun 2006
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Taking into account that he paid for the ticket and the rules of the airline allowed unlimited rebookings, I cannot see how anyone could prosecute him for inventory spoilage.
I cannot even understand how a court could rule in favor of LH in this whole case. The passenger was following the rules set by the airline and had a fully flexible (and very expensive) ticket.
If LH does not like its own rules and policy, the solution is quite simple: change them. Until then, rules are rules and this passenger did not break any.
I cannot even understand how a court could rule in favor of LH in this whole case. The passenger was following the rules set by the airline and had a fully flexible (and very expensive) ticket.
If LH does not like its own rules and policy, the solution is quite simple: change them. Until then, rules are rules and this passenger did not break any.
Let's wait for the appeal!
Jul 1, 2014, 2:55 pm
#33
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Jul 1, 2014, 3:03 pm
#34
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The judge is qualified to offer an opinion...
Jul 1, 2014, 3:52 pm
#36
Join Date: Jan 2000
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Taking into account that he paid for the ticket and the rules of the airline allowed unlimited rebookings, I cannot see how anyone could prosecute him for inventory spoilage.
I cannot even understand how a court could rule in favor of LH in this whole case. The passenger was following the rules set by the airline and had a fully flexible (and very expensive) ticket.
If LH does not like its own rules and policy, the solution is quite simple: change them. Until then, rules are rules and this passenger did not break any.
I cannot even understand how a court could rule in favor of LH in this whole case. The passenger was following the rules set by the airline and had a fully flexible (and very expensive) ticket.
If LH does not like its own rules and policy, the solution is quite simple: change them. Until then, rules are rules and this passenger did not break any.
So, I'm all for a pragmatic approach by the court to give a warning to anyone trying this again, and not having to amend the rules to cover every possible case.
Jul 1, 2014, 3:59 pm
#37
Join Date: Mar 2013
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Btw what would happen if the person would be *G, and bought a Y ticket instead of J?
This way its the FFP that is granting the lounge rights, so the Y ticket is not abused at all, just rebooked.
This way its the FFP that is granting the lounge rights, so the Y ticket is not abused at all, just rebooked.
Jul 1, 2014, 4:03 pm
#38
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I am afraid to fly Lufthansa lately (no pax "fraud" being tryed anytime) after the case when they charged my M&m account for "new" ticket after changing the ticket as effect of gate closing with no success on telephone claiming. They dare to charge the customers by cosmic fare, but not not able to protect from reve lounge usage. Horrific business behaviour.
Jul 1, 2014, 5:26 pm
#42
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Then you are at ask of having your account frozen, then account audit, forfeit all your miles in your FFP account, and your account closed permanently.
Jul 1, 2014, 5:35 pm
#43
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Or just limit lounge access to one entry to the lounge at each stopover, even if there is a ticket change. That would be pretty simple. Or just to be generous (because people do sometimes change reservations for legitimate reasons), allow one change (to a different date) with full lounge privileges.
We do lounge hop because of many reasons, as not every lounge has everything that we want, or one lounge is packed so much you can't even find a seat, or simply because of a long layover, but it is not enough to venture out to the city and back.
I think none of us would be happy about your suggest at all.
Jul 1, 2014, 6:15 pm
#44
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You know MANY FTers are known to lounge hopping because we are *G right ?
We do lounge hop because of many reasons, as not every lounge has everything that we want, or one lounge is packed so much you can't even find a seat, or simply because of a long layover, but it is not enough to venture out to the city and back.
I think none of us would be happy about your suggest at all.
We do lounge hop because of many reasons, as not every lounge has everything that we want, or one lounge is packed so much you can't even find a seat, or simply because of a long layover, but it is not enough to venture out to the city and back.
I think none of us would be happy about your suggest at all.
Jul 1, 2014, 6:58 pm
#45
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Have you been to an LH Biz lounge? It's more like the KrisFlyer Gold lounge ... not worth nearly 55 EUR.
Which makes the deed of this guy truly creepy, I have to concede that.
So when LH asks for 745 EUR for this walking distance flight because it holds a monopoly then that's free market. But if a customer finds a valid loophole in the airline's offerings then violates some cryptic part of an agreement.
I wonder how the judges came up with the insight that the customer had no intention to fly .. ever. I bet not more than 3 minutes have been spent on that assessment.