Booking at the LH website [new booking and seat reservations on LH.com]
Feb 27, 2014, 11:59 pm
#31
Join Date: Apr 2001
Location: Malta
Programs: LH HON, BA Gold, Bonvoy LT Titanium
Posts: 416
Impossible to purchase any ticket on the new website. After entering payment details it rejects whatever CC I use. Buying the same ticket on expedia for 5€ less with the same card is not a problem.
I suspect it has to do with the fact that the billing address of the CC does not match the mailing address at Lufthansa. Changing addresses does not work either, so www.expedia.de it is. Expedia even correctly submits the Senator number, so seat choice is easy.
I suspect it has to do with the fact that the billing address of the CC does not match the mailing address at Lufthansa. Changing addresses does not work either, so www.expedia.de it is. Expedia even correctly submits the Senator number, so seat choice is easy.
Feb 28, 2014, 12:12 am
#32
Join Date: Oct 2004
Programs: LH HON
Posts: 3,421
am I the only one that doesn't seem to find the Status of a booking anymore? I have several bookings with waitlisted segments - I don't see that Information anywhere (except of course on checkmytrip but that is not the Point 
)?! probably just too blind?!
)?! probably just too blind?!
Feb 28, 2014, 3:32 am
#33
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
Having the same problem.....I tried cas_de suggestion to make sure it was set to USA and to English. I did that and still just got the auto redirect to a M&M sign-in page.
Is it no longer possible for non M&M members to view their LH flight details booked with United miles???
Is it no longer possible for non M&M members to view their LH flight details booked with United miles???
Also I cannot change seats, because I get an error message that my FF# has been entered twice (nice error). Here's the background. My corporate travel dept. made a reservation for me:
MUC LH CLT (stop over)
CLT US CVG (destination)
CVG UA X/IAD LH MUC
Since I have both a UA FF# and a LH FF# they automatically pull both from my profile and add it to the reservation, assuming that I would like to credit the UA segment to UA and the rest to LH. I cannot remove the UA FF# on LH.com (great bug) and I get the error message described above when I try to select seats on LH.com - hence I had to use lot.com for my seat changes.
Great update to the website. Stuff that worked before doesn't work any longer and you need to use another airline's website to make (presumably) easy changes.
IT at its best...
Mar 4, 2014, 4:51 pm
#36
Join Date: Aug 2011
Location: RIX
Programs: BalticMiles, LH SEN, FlyingBlue
Posts: 136
Another bug noticed today - I wanted to look at rebooking options for my return flight. It lets me select date I want to rebook for, but does not show any flight options. If I input next day I even get a message that dates were modified to be within site limits or something similarly ridiculous.
Mobile app just shows that there are tech problems to find any flights after you select date...
Mobile app just shows that there are tech problems to find any flights after you select date...
Mar 11, 2014, 10:39 am
#37
Join Date: Apr 2013
Location: Saint Andrews, Scotland
Posts: 53
Unable to Access Trip Overview Facility
For the past week I have been unable to view my Lufthansa booking from EDI-HKG via FRA and MUC, leaving this Saturday. Everytime I try to access the booking through the lufthansa website this error message comes up : 'A fatal error occured! Please, start over your booking flow'. The booking was made with Expedia, and has been previous accessible on website. Interestingly I am able to access the booking via the lufthansa android app. Am I the only one having problems with the trip overview facility?
Mar 11, 2014, 6:09 pm
#38
Join Date: Aug 2013
Location: DUB
Programs: LH Sen, QR Gold
Posts: 87
For the past week I have been unable to view my Lufthansa booking from EDI-HKG via FRA and MUC, leaving this Saturday. Everytime I try to access the booking through the lufthansa website this error message comes up : 'A fatal error occured! Please, start over your booking flow'. The booking was made with Expedia, and has been previous accessible on website. Interestingly I am able to access the booking via the lufthansa android app. Am I the only one having problems with the trip overview facility?
Should work fine on Chrome.
Last edited by pav; Mar 12, 2014 at 6:25 pm Reason: Quotation added
Mar 15, 2014, 12:36 pm
#39
Join Date: Oct 2005
Location: Hong Kong
Programs: Marco Polo Gold, Asiana Gold, IHG Platinum, Bonvoy Silver
Posts: 39
Impossible to book seats on LH.com
Hi,
I don't know if someone has experienced this over the past days, but my seat bookings have suddenly disappeared on my reservation (LH778 to SIN on March 31st, back to FRA on LH779 April 22nd). I keep trying to book seats and save them, but when I go back on my booking, nothing has been saved.
Anyone having the same troubles ?
Thanks !
I don't know if someone has experienced this over the past days, but my seat bookings have suddenly disappeared on my reservation (LH778 to SIN on March 31st, back to FRA on LH779 April 22nd). I keep trying to book seats and save them, but when I go back on my booking, nothing has been saved.
Anyone having the same troubles ?
Thanks !
Mar 15, 2014, 9:17 pm
#40
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Hi,
I don't know if someone has experienced this over the past days, but my seat bookings have suddenly disappeared on my reservation (LH778 to SIN on March 31st, back to FRA on LH779 April 22nd). I keep trying to book seats and save them, but when I go back on my booking, nothing has been saved.
Anyone having the same troubles ?
Thanks !
I don't know if someone has experienced this over the past days, but my seat bookings have suddenly disappeared on my reservation (LH778 to SIN on March 31st, back to FRA on LH779 April 22nd). I keep trying to book seats and save them, but when I go back on my booking, nothing has been saved.
Anyone having the same troubles ?
Thanks !
Mar 16, 2014, 1:45 pm
#42
Join Date: Jul 2013
Location: YUL
Programs: Aeroplan
Posts: 107
Its been happening for some time and is a known issue. Looks like it has something to do with Amadeus. Most people have had luck selecting seats on www.Lot.com .
I have the same problem, I booked a flight including a LH segment on Air Canada.com website this morning. I retrieved the LH PNR # but on LH website the seat selection section seems to be broken/read-only. I tried to access my booking on LOT website with the PNR # but I got an error.
It seems I need to call LH reservation center
Matthieu
Mar 16, 2014, 4:01 pm
#43
Join Date: Dec 2010
Programs: US CP
Posts: 238
Its been happening for some time and is a known issue. Looks like it has something to do with Amadeus. Most people have had luck selecting seats on www.Lot.com .
Mar 16, 2014, 5:50 pm
#44
Join Date: Aug 2013
Location: DUB
Programs: LH Sen, QR Gold
Posts: 87
Try this.
http://www.flyertalk.com/forum/22221993-post20.html
Mar 16, 2014, 6:28 pm
#45
Join Date: Dec 2010
Programs: US CP
Posts: 238
The page does not get displayed correctly.
Try this.
http://www.flyertalk.com/forum/22221993-post20.html
Try this.
http://www.flyertalk.com/forum/22221993-post20.html