No more Exit Row Reservation for SEN on OS!
Mar 21, 2014, 2:58 pm
#76
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
I've mentioned it in another thread some weeks ago - I've been doing quite some segments on LH and OS since January, ticketed on 724 stock... Besides the OS exit row crap I have to manually retro credit every single LH and OS segments via M&M.com, and have to wait for 14 days before doing so due to the grace period, even though I know the fights just will not get credited automatically. Integration par excellence.
Mar 21, 2014, 7:44 pm
#77
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
...
I can relate to it - I got stuck between two voluminous beauties on the intra-island shuttle on Haiwaii a long while back. It felt right and wrong at the same time. Getting a middle seat between two POS was the immediate punishment for not holding status with the airline but it was a punishment gone wrong ....
Not to mention that exit row was empty and immediately after announcement "boarding completed" two other pax changed their seats to exit row…
...
Mar 27, 2014, 9:30 am
#78
Join Date: Jun 2008
Location: ZRH
Programs: LH Senator ★
Posts: 677
Today I have received email from Austrian:
----
We have checked your booking with our special department and unfortunately
we have to inform you that seat reservation is only possible for you free of charge and not for the travel partners.
----
Enhanced properly...
Please note this wasn't exit row (!) Just three seats together for family.
----
We have checked your booking with our special department and unfortunately
we have to inform you that seat reservation is only possible for you free of charge and not for the travel partners.
----
Enhanced properly...
Please note this wasn't exit row (!) Just three seats together for family.
Mar 27, 2014, 10:12 am
#79
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
Today I have received email from Austrian:
----
We have checked your booking with our special department and unfortunately
we have to inform you that seat reservation is only possible for you free of charge and not for the travel partners.
----
Enhanced properly...
Please note this wasn't exit row (!) Just three seats together for family.
----
We have checked your booking with our special department and unfortunately
we have to inform you that seat reservation is only possible for you free of charge and not for the travel partners.
----
Enhanced properly...
Please note this wasn't exit row (!) Just three seats together for family.
Mar 27, 2014, 10:48 am
#80
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Mar 27, 2014, 11:06 am
#81
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
And now on a random segment it asks you for 10/15eur, and the remaining 3 segments allows you to choose (non-elite) seats freely. The only intent I can find in this is to piss off your customers...
Mar 27, 2014, 6:38 pm
#83
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
On short hauls I could never allocate any seat but mine (which then also was never honoured by LH btw), so I am not sure if this is 'enhancement' or 'integration'
....
Oct 22, 2014, 6:33 am
#84
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Emergency Exit Rows on OS
Hi all,
since a couple of months I noticed I can never select any of the seats in the emergency exit rows during OLCI (not even thinking about ASR) on OS European short haul flights.
The funny thing is that during my last 3 flights with OS the machine was pretty much full - but the exit rows where empty? I asked the FA if I can just snag one of those and she was okay with it but I wonder what the concept here is?
Last week I asked at the city terminal in VIE if the lady could assign me a seat and she said 'No' (was quite rude anyway) while the lounge agent in VIE was able to do it without issues and to my suprise I was the only one in 12 exit row seats again.
I asked the FA on the machine and she said she had no idea why this happens.
What is going on here?
Thanks,
fassy
since a couple of months I noticed I can never select any of the seats in the emergency exit rows during OLCI (not even thinking about ASR) on OS European short haul flights.
The funny thing is that during my last 3 flights with OS the machine was pretty much full - but the exit rows where empty? I asked the FA if I can just snag one of those and she was okay with it but I wonder what the concept here is?
Last week I asked at the city terminal in VIE if the lady could assign me a seat and she said 'No' (was quite rude anyway) while the lounge agent in VIE was able to do it without issues and to my suprise I was the only one in 12 exit row seats again.
I asked the FA on the machine and she said she had no idea why this happens.
What is going on here?
Thanks,
fassy
Oct 22, 2014, 7:12 am
#86
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
You were lucky to be allowed to change to those seats inflight or at the CI counter.
They're sold, no more freebies, even for SEN/HON, it's pay up or no Exit Row for you. Their crews and ground personal should not give them out unless getting paid for it.
The good thing about your report is that apparently people are boycotting it, and all that OS gets with this measurement is to make some of their frequent fliers being pissed and hopefully moving to a carrier that sees loyalty as a two-way thing.
They're sold, no more freebies, even for SEN/HON, it's pay up or no Exit Row for you. Their crews and ground personal should not give them out unless getting paid for it.
The good thing about your report is that apparently people are boycotting it, and all that OS gets with this measurement is to make some of their frequent fliers being pissed and hopefully moving to a carrier that sees loyalty as a two-way thing.
Oct 22, 2014, 7:53 am
#87
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Wow, really? That is a silly idea... I see that they want to charge for ASR of EE seating but when the regular CI is open those seats should be free for all.
Isn't it even against regulation flying a full plane but have no pax in both rows with the emergency exists? Who will open them if there is an actual emergency?
Will see what the lounge agent will say for tonight's flight - even if I hope to get an opup as I'm on a Y ticket and the flight looks more than full.
Edit:// and just to add... How would you buy up to get those seats? I never saw an option during OLCI to pay and select them using the full Austrian website. They just always try to upswell me into Business for 100 to 200 Euros
Isn't it even against regulation flying a full plane but have no pax in both rows with the emergency exists? Who will open them if there is an actual emergency?
Will see what the lounge agent will say for tonight's flight - even if I hope to get an opup as I'm on a Y ticket and the flight looks more than full.
Edit:// and just to add... How would you buy up to get those seats? I never saw an option during OLCI to pay and select them using the full Austrian website. They just always try to upswell me into Business for 100 to 200 Euros
Last edited by fassy; Oct 22, 2014 at 8:01 am
Oct 22, 2014, 2:14 pm
#88
Join Date: Sep 2012
Location: AGH
Posts: 5,979
At least OS is consistent in their Opup procedures - got 1D 
Anyway, the gate agent told me today that it is not an issue with paying for the seat. She said they removed the option in the OLCI system to select EE rows to make sure only able bodied pax which speak English or German will be in those seats - it seem they has a lot of complaints from crews in the last months which had to shuffle around pax which were unfit to sit in the EE rows.
She told me everybody can ask for the EE rows free of charge if physically present at the CI counter, lounge or gate - but not at OLCI
Not sure if true or not but at least an explanation which makes some sense
Anyway, the gate agent told me today that it is not an issue with paying for the seat. She said they removed the option in the OLCI system to select EE rows to make sure only able bodied pax which speak English or German will be in those seats - it seem they has a lot of complaints from crews in the last months which had to shuffle around pax which were unfit to sit in the EE rows.
She told me everybody can ask for the EE rows free of charge if physically present at the CI counter, lounge or gate - but not at OLCI
Not sure if true or not but at least an explanation which makes some sense
Last edited by fassy; Oct 22, 2014 at 2:19 pm
Oct 23, 2014, 12:37 pm
#89
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,182
Found this in the OS seating guidelines, which is in line with fassy's statement:
Code:
GGAIROSSEATS EN 30SEP14 1343Z
RESPONSIBLE:VIEOS098Z
LAST UPDATE:08APR14/MT
AUSTRIAN AIRLINES GROUP - ADVANCED SEAT RESERVATIONS/ASR
--------------------------------------------------------
ALL OS-GROUP (OS/VO-OPERATED) FLIGHTS ARE NON-SMOKING FLIGHTS.
INDEX
-----
ADVANCED SEAT RESERVATIONS POLICY.......>MS022
MANDATORY AND FACILITY SEATING..........>MS043
INFANT SEATING ON A319/320/321..........>MS064
SEATING ON CODE SHARE FLIGHTS...........>MS085
SEATING IN EXIT ROWS....................>MS106
EXIT ROW SEATS TO BUY...................>MS127
SEN AND HON CIRCLE MEMBER SEATING.......>MS155
>m
GGAIROSSEATS EN 30SEP14 1343Z
ADVANCED SEAT POLICY
--------------------
INFORMATION REGARDING OS SEAT POLICY CAN BE FOUND ON
WWW.AUSTRIAN.COM -> INFO&SEAT -> FAVORITE SEAT
>m
GGAIROSSEATS EN 30SEP14 1343Z
MANDATORY & FACILITY SEATING
----------------------------
IRRESPECTIVE OF THE BOOKING CLASS, FOLLOWING PASSENGER CATEGORIES
MUST HAVE SEATS ALLOCATED IN ADVANCE:
A: - HON CIRCLE MEMBERS
- SENATOR CARD HOLDERS
FAMILY SEATING
--------------
FAMILIES TRAVELLING WITH CHILDREN AND INFANTS SHALL
ALWAYS BE SEATED IN ADVANCE IN ORDER TO AVOID PROBLEMS
AT CHECK-IN AND ON-BOARD. IF FAMILIES ARE BOOKED IN CHARGEABLE
CLASSES, ASR FOC IS NOT PROVIDED.
SEATS FOR FAMILIES CAN NEVER BE ASSIGNED IN EMERGENCY EXIT
ROWS.
>m
GGAIROSSEATS EN 30SEP14 1343Z
INFANT SEATING ON A319/320/321
------------------------------
A319:
THE AIRCRAFT IS FULLY EQUIPPED ON LEFT AND RIGHT SIDE WITH
ADDITIONAL OXYGEN MASKS FOR INFANTS.
A320/321:
PASSENGERS WITH INFANTS HAVE TO BE SEATED ON THE RIGHT SIDE
OF THE AIRCRAFT (DEF SEATS) DUE TO LACK OF ADDITIONAL OXYGEN
MASKS. ONLY ONE INFANT PER ROW IS PERMITTED. THE SYSTEM DOES
NOT SEND A WARNING MESSAGE SO IT IS THE RESERVATION AGENT/S
RESPONSIBILITY TO SEAT PASSENGERS CORRECTLY IN ORDER TO AVOID
PROBLEMS AT CHECK IN AND ON BOARD OF THE AIRCRAFT.
EXCEPTION: IN THE FIRST ROW LEFT AND RIGHT SIDE CAN BE USED.
>m
GGAIROSSEATS EN 30SEP14 1343Z
SEATING ON CODESHARE FLIGHTS
----------------------------
SPECIAL RULES MAY APPLY ON CODE SHARE FLIGHTS THEREFORE
ALWAYS CONSULT THE RESPECTIVE AIS PAGES.
THE GENERAL PROCEDURES CAN BE FOUND IN AIS:
>GGAIROS COOP
THE SPECIFIC AGREEMENTS CAN BE FOUND IN AIS:
>GGAIROS XX COOP
XX STANDS FOR THE AIRLINE CODE OF THE PARTNER
>m
GGAIROSSEATS EN 30SEP14 1343Z
SEATING IN EMERGENCY EXIT ROWS
------------------------------
GENERAL:
THE EXIT ROWS ARE MARKED WITH A SLASH (/) IN SEAT MAPS.
DUE TO SAFETY REASONS, ONLY PASSENGERS WHO FULFILL THE
SAFETY REQUIREMENTS ARE ENTITLED TO BE SEATED ON EXIT ROW SEATS:
PASSENGERS WHO APPEAR WILLING, PHYSICALLY AND MENTALLY ABLE TO OPEN
THE EMERGENCY EXIT IN CASE OF EMERGENCY EVACUATION.
THEY SHALL BE AT LEAST 15 YEARS OLD.
SPECIFIC SEATS IN THE EMERGENCY EXIT ROWS ON OS-GROUP FLIGHTS
CANNOT BE BOOKED IN ADVANCE. THESE SEATS WILL BE ASSIGNED
TO PASSENGERS AT CHECK-IN ONLY. EXCEPTION: SEE CHAPTER BELOW >MS190
NOTE: NO EXCEPTIONS CAN BE MADE DUE TO SAFETY REASONS.
LONG RANGE FLIGHTS ON B767/777:
COMFORTABLE EXIT ROW SEATS "TO BUY" ARE OFFERED,
FOR DETAILS SEE "EXIT ROW SEATS TO BUY" AT >MS190
>m
GGAIROSSEATS EN 30SEP14 1343Z
EXIT ROW SEATS TO BUY
---------------------
THE ASSIGNMENT OF COMFORTABLE EXIT ROW SEATS WITH MORE
LEG ROOM IS POSSIBLE AS A SPECIAL FEATURE OF THE
AUSTRIAN 'RED SERVICES'- PRODUCT NAME 'REDLEGROOM'
ON OS/VO OPERATED FLIGHTS TO/FROM:
- ALL LONG RANGE DESTINATIONS (B777/767) FOR EUR 70.-
- DXB OPERATED BY B777/767 FOR EUR 70.-
- ALL MIDRANGE DESTINATIONS (A320FAM FLEET) FOR EUR 40.-
THE DEFINED EXIT ROW SEATS, AS PER PHM APPENDIX A 'FACILITY SEATING'
CAN BE BOUGHT VIA WEB CHECK-IN AND AT THE DEPARTURE STATION OF THE FLIGHT.
WHEN PURCHASED AT THE DEPARTURE STATION:
- ISSUE MCO FOR RESPECTIVE CHARGE, SEE BELOW
- ADD SK 'WEXT' TO THE PNR
MCO-ISSUANCE:
-------------
>m
GGAIROSSEATS EN 30SEP14 1343Z
- HANDLING FEE MCO HAS TO BE ISSUED, ENDO-REMARK: EXIT ROW +
FLIGHT NUMBER/DATE
- THE EXCHANGE COUPON SHALL BE SENT TO EARP FOR ACCOUNTING
PURPOSES.
SPECIAL SENATOR AND HON CIRCLE MEMBER SEATING
---------------------------------------------
EFFECTIVE 12OCT04 A FEW SEAT ROWS ON ALL OS GROUP
FLIGHTS ARE BLOCKED FOR PASSENGERS HOLDING A SENATOR
CARD AND HON CIRCLE MEMBERS.
THE BLOCKINGS WILL BE IMPLEMENTED IN BOTH Y AND C
COMPARTMENTS. THOSE SEATS WILL BE MARKED WITH V IN THE
AMADEUS SEAT MAPS.
SM OS 0087/C/20OCTVIEJFK/V
SM OS 087 C 20OCT VIEJFK 332
A B E F J K
>m
GGAIROSSEATS EN 30SEP14 1343Z
C 1 V V V V - C 1 C
2 + + + . + + 2
3 + + . . + + 3
IF THE SENATOR/HON CIRCLE CARD NUMBER IS ENTERED IN THE
PNR AS SSR FQTV JUST BOOK THE DESIRED SEAT. THE LETTER V
IS NOT VISIBLE IN THE SEAT MAP.
SM OS 0087/C/20OCTVIEJFK/V
SM OS 087 C 20OCT VIEJFK 332
A B E F J K
C 1 . . . . - C 1 C
2 + + + . + + 2
3 + + . . + + 3
THE SEAT WILL BE CONFIRMED IMMEDIATELY.
THE ADJACENT SEATS MAY BE ASSIGNED TO PASSENGERS
ACCOMPANYING THE SENATOR/HON CIRCLE PASSENGER PROVIDED
THEY ARE BOOKED IN THE SAME PNR.
>m
GGAIROSSEATS EN 30SEP14 1343Z
2 + + + . + + 2
3 + + . . + + 3
THE SEAT WILL BE CONFIRMED IMMEDIATELY.
THE ADJACENT SEATS MAY BE ASSIGNED TO PASSENGERS
ACCOMPANYING THE SENATOR/HON CIRCLE PASSENGER PROVIDED
THEY ARE BOOKED IN THE SAME PNR.
THE V SEATS CANNOT BE BOOKED FOR OTHER CUSTOMERS. IF
REQUESTING SUCH A SEAT FOR A NON SENATOR OR A NON HON
CIRCLE PASSENGER THE SEAT REQUEST WILL BE RETURNED WITH
THE ADVICE CODE UN PLUS
SSR OTHS 1A VIEJFK087C20OCT.SEAT NOT AVLB.
FURTHERMORE, SEATING FOR HON/SEN IS OFFERED IN ALL BOOKING
CLASSES ON ALL OS OPERATED FLTS UP TO 24HRS BEF DEP.
-- END OF THE PAGE SEATING --
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