I recently took LH404 (economy) and was really disappointed. Terribly uncomfortable seat and no personal screen.
1. Was this a particularly old 747 that they took out for the season? I see that for my next flight at the end of July they have the same configuration. Does it mean again no screens or that is not linked to the configuration? Just to know if I need to bring a good book....
2. I remember a post of somebody who complained because during his flight the entertainment system was broken and he got miles compensation. Booking a LH believing that I will get some standard features and finding out that it is not the case puts me in the same situation?
The seats are not to bad, you really shouldn't expect more from an economy seat. Old for sure, but "terribly uncomfortable"?
The missing IFE is bad for some, but easily dealt with by carrying your own device like an Ipad.
But I agree it's way past the time that they should upgrade these planes.
Again... sure, it's a (very) old configuration that should have been retrofitted a long time ago. But that's not the same as uncomfortable. When I flew it last year it wasn't any more uncomfortable than both US carriers I flew after that.
You can get better, but it's not that bad (for Y). Not to good either :-).
Seats are tight (31'', compared to what other carriers to offer in their old Non-IFE 747s like CA with 34'') but not terrible uncomfortable. Usually, you need lots of alcohol to survive those flights, but luckily LH got plenty on board Still better than a 6 hours flight in a narrowbody NEK to Russia, CAI...
Well, maybe my seat was defective or I was in a bad mood because of the overall status of the plane
In any case, I found my seat very uncomfortable. LX (on A330) is much much better. I had to take LH404 because I find the schedule more convenient...next time back to LX.