Is it only me? A very confused HON ...
Jul 5, 2012, 7:01 am
#31
FlyerTalk Evangelist
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Location: VCE
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Jul 5, 2012, 7:21 am
#32
Original Poster
Join Date: Oct 2010
Location: Venice, Italy
Programs: HON,
Posts: 22
Only 100 in NE Italy? That's really low!
Jul 5, 2012, 7:26 am
#33
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Location: VCE
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It always surprises me, however AF is quite strong at VCE for example. JFK and ATL have the nonstops so all that business goes to DL.
MXP has a number of direct flights with CX/SQ/TG- again a nonstop will win for sure.
And last but not least- both EK and QR have had a huge impact on the LH business- EK is 2X daily now at VCE for example and I have heard that QR will add another flight.
Jul 5, 2012, 7:53 am
#35
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Jul 5, 2012, 8:54 am
#36
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,269
A reminder not to get personal. Opinions differ, responding to them in a personal way is not very FT like. Two posts deleted.
Regards Oliver2002
Mod M&M forum
Regards Oliver2002
Mod M&M forum
Jul 5, 2012, 9:22 am
#37
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,664
However, I heard once NYC has the most HONs in N.A.
Jul 5, 2012, 9:46 am
#38
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
I have requalified for the next two years already, but with the new rules any additional evoucher (2 per additional 150 k HON miles) have become more or less unusable. This is an invitation to go for the rest of the year to carriers like EK, who have already more passengers for Asia than LH has from DUS. Also A fares ex DUS have become unavailable during the last 2 years, which were around before. LX via ZRH still have these. The C fare has become so costly: last time I paid 5600 for DUS-ORD RT. No more D fare for HON.
But it is more the small things, which do not cost anything to LH, bothering me. One small example is, when flying in Y you only can check 2 pieces of luggage of max. 23 kgs. each. So one piece of 30 kgs instead of two pieces of 23 kgs is not allowed. To change that for HON and SEN would be so easy without costs.
But it is more the small things, which do not cost anything to LH, bothering me. One small example is, when flying in Y you only can check 2 pieces of luggage of max. 23 kgs. each. So one piece of 30 kgs instead of two pieces of 23 kgs is not allowed. To change that for HON and SEN would be so easy without costs.
Jul 5, 2012, 10:33 am
#39
Join Date: Aug 2004
Location: Darmstadt
Programs: LH SEN, QR Platinum, Bonvoy Plat, GHA Black, Hyatt Globalist
Posts: 760
...bitten hierbei jedoch um Ihr Verstndnis dafr, dass sie sich an die gegebenen Tarifstrukturen halten mssen. Abhngig vom jeweiligen Markt und der Buchungssituation knnen Onlineangebote gnstiger sein, als wenn Sie telefonisch buchen. Die Mitarbeiter der Hotline haben bestimmte Zugriffsrechte, die ihnen andere Tarife anzeigen, als es online der Fall ist....
But I really doubt that a ticket sold by the HOn Circle team would be more expensive than online as long as they would use 100 % the same booking classes and fare codes like you did do online.
The problem is that they are sometimes simply not able to get you into those cheaper booking classes.
As everybody knows, LH is not only offering much better Business-Class fares from anywhere else than from Germany but they also adjust the availability of the cheaper booking classes by the point of sale.
Which means, that when you call LH in UK, Italy or Netherlands they might still see Z/P Availability, but for the
german call center (POS=DE) the Z/P buckets are zeroed out and therefore they can only sell you D or C.
This is exactly what they are trying to say in their reply (in german I would say: herumeiern) and that drives up the price.
Would be interesting to know if this practise is in compliance with EU regulations.
Jul 5, 2012, 10:44 am
#40
Join Date: Aug 2004
Location: Darmstadt
Programs: LH SEN, QR Platinum, Bonvoy Plat, GHA Black, Hyatt Globalist
Posts: 760
I read somewhere that this is strictly against policy because by that they "unmarry" a married segment. If a call center worker does this these days, he or she would be severely punished. Even on a new booking, he or she is no longer allowed to add segment by segment -- the whole itinerary (one way) has to be entered at a time to avoid the chance of un-marrying a married segment.
HTB.
HTB.
Jul 5, 2012, 10:51 am
#41
Original Poster
Join Date: Oct 2010
Location: Venice, Italy
Programs: HON,
Posts: 22
I totally agree that LH's customer service doesn't deserve that name anymore and that the cluelessness of some agents, usually combined with a considerable level of attitude, is getting worse every day.
But I really doubt that a ticket sold by the HOn Circle team would be more expensive than online as long as they would use 100 % the same booking classes and fare codes like you did do online.
The problem is that they are sometimes simply not able to get you into those cheaper booking classes.
As everybody knows, LH is not only offering much better Business-Class fares from anywhere else than from Germany but they also adjust the availability of the cheaper booking classes by the point of sale.
Which means, that when you call LH in UK, Italy or Netherlands they might still see Z/P Availability, but for the
german call center (POS=DE) the Z/P buckets are zeroed out and therefore they can only sell you D or C.
This is exactly what they are trying to say in their reply (in german I would say: herumeiern) and that drives up the price.
Would be interesting to know if this practise is in compliance with EU regulations.
But I really doubt that a ticket sold by the HOn Circle team would be more expensive than online as long as they would use 100 % the same booking classes and fare codes like you did do online.
The problem is that they are sometimes simply not able to get you into those cheaper booking classes.
As everybody knows, LH is not only offering much better Business-Class fares from anywhere else than from Germany but they also adjust the availability of the cheaper booking classes by the point of sale.
Which means, that when you call LH in UK, Italy or Netherlands they might still see Z/P Availability, but for the
german call center (POS=DE) the Z/P buckets are zeroed out and therefore they can only sell you D or C.
This is exactly what they are trying to say in their reply (in german I would say: herumeiern) and that drives up the price.
Would be interesting to know if this practise is in compliance with EU regulations.
Now I'm a HON for some years, and in the past I never ever had this differences in the prices, but lately I had it more often. Maybe I was just extremely unlucky?
Jul 5, 2012, 10:53 am
#42
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Join Date: Jan 2005
Location: VCE
Posts: 14,165
Well I was referring to the HON-call-center, which is always the same number from wherever I call. In the past the call-center was in Kassel, then it went to Istanbul, then S-Africa, then Berlin. Currently I think only Berlin and S-Africa is working. So the price-list they have is not linked to a special nation.
Now I'm a HON for some years, and in the past I never ever had this differences in the prices, but lately I had it more often. Maybe I was just extremely unlucky?
Now I'm a HON for some years, and in the past I never ever had this differences in the prices, but lately I had it more often. Maybe I was just extremely unlucky?
Hope you never get South Africa on a call.
If you are talking about ex-Italy the prices have indeed increased significantly (see the revenue management thread) primarily due to zeroing out all classes except C and J on some flights (I am referring to business class- don't know about economy).
Jul 5, 2012, 10:58 am
#43
Original Poster
Join Date: Oct 2010
Location: Venice, Italy
Programs: HON,
Posts: 22
Istanbul is working right now.
Hope you never get South Africa on a call.
If you are talking about ex-Italy the prices have indeed increased significantly (see the revenue management thread) primarily due to zeroing out all classes except C and J on some flights (I am referring to business class- don't know about economy).
Hope you never get South Africa on a call.
If you are talking about ex-Italy the prices have indeed increased significantly (see the revenue management thread) primarily due to zeroing out all classes except C and J on some flights (I am referring to business class- don't know about economy).
)) well I still wonder how many things could go wrong there once in a booking. 1 hour ago I just booked a flight to LAX for Saturday, I got D and this time the delta to internet was just around 100 euro, so acceptable.
Jul 5, 2012, 11:00 am
#44
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Location: VCE
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If you need a good travel agent for corporate travel in NE Italy PM me and I will send you some details on a potential contact for you.
Jul 5, 2012, 12:03 pm
#45
Join Date: Oct 2007
Posts: 2,069
