Iberia Plus partner changes
Jan 8, 2013, 6:37 pm
#16
Join Date: Aug 2010
Location: Brazil
Programs: Iberia Plus, Fidelidade TAM, Smiles
Posts: 1
Let's hope for the restoration of the partnership. Numerous Brazilian consumers are eager for the partnership return. Especially with the matching between points and Multiplus LeClub.
Jan 10, 2013, 12:58 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,086
Hi everyone,
Thank you for your patience.
The Le Club Accorhotels customer service has informed me about this issue. Due to the partnership's recent renewal between the Le Club Accorhotels and the Iberia Plus loyalty programmes, the transfers of points is momentarily unavailable.
This situation is just temporary and should be fixed very shortly. On behalf of the Le Club Accorhotels customer service, I sincerely apologize for any inconvenience that this may have caused you.
All the best,
Nathan
Thank you for your patience.
The Le Club Accorhotels customer service has informed me about this issue. Due to the partnership's recent renewal between the Le Club Accorhotels and the Iberia Plus loyalty programmes, the transfers of points is momentarily unavailable.
This situation is just temporary and should be fixed very shortly. On behalf of the Le Club Accorhotels customer service, I sincerely apologize for any inconvenience that this may have caused you.
All the best,
Nathan
Jan 16, 2013, 5:51 am
#20
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meli & HH & Marriott Gold
Posts: 5,475
Jan 16, 2013, 6:32 am
#21
Join Date: Oct 2012
Location: GRZ/LNZ
Programs: TK *G,
Posts: 17
As of today I'm tending towards the black hole answer. Points taken from my Le Club account on 10 January (reported here) haven't reached my IB Plus account six days later.
Jan 16, 2013, 6:41 am
#22
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Jan 16, 2013, 7:05 am
#23
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meli & HH & Marriott Gold
Posts: 5,475
Jan 16, 2013, 11:19 am
#24
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,186
I wouldn't risk with autoconvert if the partner is missing from the list and I cared about the points. I'd say 90% probability they go to the black hole and then you are at the mercy of customer service.
Jan 16, 2013, 2:14 pm
#25
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meli & HH & Marriott Gold
Posts: 5,475
Jan 17, 2013, 4:32 am
#26
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,186
Well, if the FF program to which the points should be transferred is blank (as I've seen with my own eyes), I expect that the script will return an error, and the points returned, or the points to go nowhere, depending on the quality of the code. They will most probably not go to Iberia, as Iberia is not in the list.
I'm just saying, I would not risk it. I don't have experience with this case, but have experience with points vanishing in other (simpler) cases. Usually a call to CS sorts it out, but it depends.
I'm just saying, I would not risk it. I don't have experience with this case, but have experience with points vanishing in other (simpler) cases. Usually a call to CS sorts it out, but it depends.
Jan 20, 2013, 11:29 am
#28
Join Date: Apr 2010
Posts: 121
More like a hope, or even a suggestion, since they are keeping up with this thread, hopefully they'll find this a great idea!
Would you disagree?
Don't you think a new rate o 1:3 would increase the transfers to Accor?
Come on Accor Concierge, you have to listen to the customers too!
Would you disagree?
Don't you think a new rate o 1:3 would increase the transfers to Accor?
Come on Accor Concierge, you have to listen to the customers too!
Jan 22, 2013, 8:35 am
#30
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,086