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Statusmatch....will I ever get a feedback?

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Statusmatch....will I ever get a feedback?

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Old Jun 27, 2016, 8:25 am
  #1  
Original Poster
 
Join Date: Jul 2015
Location: FCO
Posts: 498
Statusmatch....will I ever get a feedback?

Hi,

I asked for a statusmatch 40 days ago and I'm still waiting for a response. Sent it twice to two different mails and also contacted LATAM via fb when I've seen nothing happened.
They only say "we're working on it and will make you know".

Anyone here had a similar experience?


Thank you
Sciamano is offline  
Old Jun 28, 2016, 5:34 pm
  #2  
 
Join Date: Feb 2012
Location: São Paulo
Programs: Latampass Black
Posts: 177
Yep! I ended up with 3 different case numbers because everytime I called they'd give me a new one. Still waiting though...
FairDinkumMate is offline  
Old Jul 4, 2016, 4:59 pm
  #3  
 
Join Date: Jan 2014
Location: BOGish. VLCish. It's complicated.
Programs: BA
Posts: 682
They seem to have given up processing all my my open cases. Haven't heard from them in weeks.

They're clearly devoting all their efforts to make sure they piss off their FFs.
IanWorthington is offline  
Old Jul 4, 2016, 7:15 pm
  #4  
 
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 899
In my experience the quickest way to get LAN off their butt is a nasty post on their Facebook wall. The social media team seems to be able to get things moving in a couple of days. That's in spite of the Back Orifice.

Given it's LAN (and looks like LATAM now as well) YMMV
ttuna3 is offline  
Old Jul 6, 2016, 11:53 am
  #5  
Original Poster
 
Join Date: Jul 2015
Location: FCO
Posts: 498
After "some" new messagges via facebook they finally upgraded my status to LATAM Platinum (OWS) but it will expiry in 03/17. I statusmatched from TK Gold which will expiry 10/17

I have to insert my FF card number on IB website but there's no LATAM. Only LAN or TAM. What do I have to select?
Sciamano is offline  
Old Jul 6, 2016, 12:17 pm
  #6  
 
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 899
OP,

For your last question does your card say LATAM Pass? If so ten choose LAN if not choose TAM.
ttuna3 is offline  
Old Jul 6, 2016, 1:48 pm
  #7  
 
Join Date: Jan 2016
Programs: LANPASS
Posts: 368
Originally Posted by Sciamano
After "some" new messagges via facebook they finally upgraded my status to LATAM Platinum (OWS) but it will expiry in 03/17. I statusmatched from TK Gold which will expiry 10/17
That would be correct. LAN matches you until the next re-qualification window, which is yearly on March, not until the expiration of your elite status in the other airline
jlarroulet is offline  


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