LAN replies that should be banned
Jul 15, 2013, 6:52 pm
#3
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 900
lan.com "We cannot assign you that seat, please contact the Call Center".
This was sandwiched by "I can not call because I'm at sea with no phone service"
Also from the Call Center, "I can't do that..."
Me "Let me talk to a supervisor"
Call Center "I can't get to a supervisor, there are none available"
Click...
This was sandwiched by "I can not call because I'm at sea with no phone service"
Also from the Call Center, "I can't do that..."
Me "Let me talk to a supervisor"
Call Center "I can't get to a supervisor, there are none available"
Click...
Jul 15, 2013, 11:10 pm
#4
Join Date: Jan 2008
Location: Bay Area California
Posts: 395
Me: "Can I please have a window seat for my flight next month....?"
Call center agent: "Sorry I can not assign you a seat because you are already checked in at the airport....."
Me: "...but my flight is in three weeks... do you allow checking in that early?"......
Call center agent: "Sorry I can not assign you a seat because you are already checked in at the airport....."
Me: "...but my flight is in three weeks... do you allow checking in that early?"......
Last edited by HAF; Jul 15, 2013 at 11:11 pm Reason: ""
Jul 29, 2013, 5:12 am
#5
Join Date: Aug 2009
Programs: AA Exec Plat
Posts: 60
"sir check in at the kiosk... yes try it... how can you say it does not work?...please sir go". Another person complains about the same problem. Now we all go to the kiosk "uh oh you surely have a passport problem, ok then please go to the counters to check in..."
At the counter: "oh the boarding pass for QF is wrong, they do not have Premium Economy, we only do... I cannot reserve your seat... it shows a middle seat, 37J does not exist. Check upon arrival in SCL..."
at SCL airport "your boarding pass has which problem? who said so?"
At the counter: "oh the boarding pass for QF is wrong, they do not have Premium Economy, we only do... I cannot reserve your seat... it shows a middle seat, 37J does not exist. Check upon arrival in SCL..."
at SCL airport "your boarding pass has which problem? who said so?"
Jul 29, 2013, 10:44 pm
#6
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
I recently had calls with LAN (and went into one of the SCL ticket offices too) where they told me "we can't give you seat assignments on our flight because you booked it through American."
Aug 12, 2013, 12:59 pm
#7
Original Poster
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
At the pre-checkin bag check at PIU: They pulled a bottle of liquor from my checked bag.
Sir, this is not allowed.
Me: Well... (me too dumbfounded to speak).
You can put it in your carry on. (Note there are no liquid prohibitions for Peru domestic flights.)
Me: So I can't have it in my checked bag, but I can have it in my carry on, is that right?
Yes.
Me: Why is that?
Because it can explode.
Me: And it can't explode in the cabin... can you please show me this regulation in print?
It depends on the alcohol content.
Me: So.. what is the alcohol content regulations, can you show me that in print too?
Can you write your name here.
Me: Why? Only my name not my email address where you can send me the info?
And your passport number.
Me: (Ah, I get it, try to intimidate me) You will have to show me the regulation that states I need to show my passport number to get a reply to a simple question.
You have to go to the LAN desk with your questions.
Me: Thanks
They searched for the regs for me at LAN desk, while repeating liquor bottle is allowed in my carry on but not my checked luggage. I was being a bit resistant, not because I am, I am, but also I was doing PIU-LIM-MIA and I would have to pick up my bag in LIM just to do the bottle change to checked bag, I'd rather it gets tagged and goes straight through.
They found the reg. Table 2.3.A which states liquor bottle is allowed both in checked bag and in carry on.
But interestingly, it limits alcohol content between 24% to 70%. Odd.
Sir, this is not allowed.
Me: Well... (me too dumbfounded to speak).
You can put it in your carry on. (Note there are no liquid prohibitions for Peru domestic flights.)
Me: So I can't have it in my checked bag, but I can have it in my carry on, is that right?
Yes.
Me: Why is that?
Because it can explode.
Me: And it can't explode in the cabin... can you please show me this regulation in print?
It depends on the alcohol content.
Me: So.. what is the alcohol content regulations, can you show me that in print too?
Can you write your name here.
Me: Why? Only my name not my email address where you can send me the info?
And your passport number.
Me: (Ah, I get it, try to intimidate me) You will have to show me the regulation that states I need to show my passport number to get a reply to a simple question.
You have to go to the LAN desk with your questions.
Me: Thanks
They searched for the regs for me at LAN desk, while repeating liquor bottle is allowed in my carry on but not my checked luggage. I was being a bit resistant, not because I am, I am, but also I was doing PIU-LIM-MIA and I would have to pick up my bag in LIM just to do the bottle change to checked bag, I'd rather it gets tagged and goes straight through.
They found the reg. Table 2.3.A which states liquor bottle is allowed both in checked bag and in carry on.
But interestingly, it limits alcohol content between 24% to 70%. Odd.
Aug 12, 2013, 1:19 pm
#9
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
Just go to LAN.com and use your AA PRN; LAN will pull up you reservation and will also show their own PRN for your reservation which is good to have in case you run into problems.
Aug 12, 2013, 1:34 pm
#10
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,638
Aug 12, 2013, 3:27 pm
#11
Original Poster
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Not sure, staff turnover or just large (part time) staff complement means I hardly recognize them!
Aug 12, 2013, 3:28 pm
#12
Original Poster
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
which probably has a different reg.
Aug 17, 2014, 5:23 am
#14
Join Date: Aug 2009
Programs: AA Exec Plat
Posts: 60
Exec Plat going to the preferred line in AEP for flight to BRC. A lan agent comes running down "where are you flying? this is only Santiago flights", but "I am OW Emerald..." cuts me with "Santiago flights" and points to a long line. Turns around and walks away.
While in the line, I notice there is the oversize luggage (Bariloche is one of the ski resorts in Argentina) with a very short line, and 4 people who seemed to know him are shown the line.
While in the line, I notice there is the oversize luggage (Bariloche is one of the ski resorts in Argentina) with a very short line, and 4 people who seemed to know him are shown the line.
Aug 17, 2014, 11:47 am
#15
Join Date: Jun 2013
Programs: OW Emerald SPG Platinum/Lifetime Gold
Posts: 343
Exec Plat going to the preferred line in AEP for flight to BRC. A lan agent comes running down "where are you flying? this is only Santiago flights", but "I am OW Emerald..." cuts me with "Santiago flights" and points to a long line. Turns around and walks away.
While in the line, I notice there is the oversize luggage (Bariloche is one of the ski resorts in Argentina) with a very short line, and 4 people who seemed to know him are shown the line.
While in the line, I notice there is the oversize luggage (Bariloche is one of the ski resorts in Argentina) with a very short line, and 4 people who seemed to know him are shown the line.