Delayed flight compensation question
Jan 3, 2012, 5:35 pm
#1
Original Poster
Join Date: Sep 2003
Location: SAN
Programs: AA Lifetime Platinum, UA, AS, DL, SPG Gold, HH Diamond
Posts: 1,097
Delayed flight compensation question
Three of us flew IGR-AEP at the end of December. We purchased our LAN tickets paying $$ through AA. Our flight was delayed by over 2.5 hours due to mechanical problems Are we entitled for any compensation?
Thank you.
Thank you.
Aug 31, 2012, 12:25 pm
#4
Join Date: Jul 2012
Location: Helsinki
Programs: A3 Gold, BA Silver
Posts: 1,014
Passenger don't have automatic rights when there are delays so having good travel insurance is always more than recomendable. Especially in case of LIM-IPC would be very complicated to prove that the delay isn't force majeure event as IPC is probably the most isolated commercial airport in the world... However, when I have had this kind of delays because of mechanical issues, I have been offered a hotel room.
For LANPass members I would recommend trying to get LANpass kilometres as compensation through libro de reclamos at LAN Perú site.
For LANPass members I would recommend trying to get LANpass kilometres as compensation through libro de reclamos at LAN Perú site.
Aug 31, 2012, 2:13 pm
#5
Join Date: Sep 2002
Location: LAX
Programs: AA PLT / 2MM
Posts: 2,113
Passenger don't have automatic rights when there are delays so having good travel insurance is always more than recomendable. Especially in case of LIM-IPC would be very complicated to prove that the delay isn't force majeure event as IPC is probably the most isolated commercial airport in the world... However, when I have had this kind of delays because of mechanical issues, I have been offered a hotel room.
For LANPass members I would recommend trying to get LANpass kilometres as compensation through libro de reclamos at LAN Perú site.
For LANPass members I would recommend trying to get LANpass kilometres as compensation through libro de reclamos at LAN Perú site.
There aren't any major damages. We were given a hotel room and transportation; it's just that we lost a day out of our trip to IPC. I have a LANpass account with 500 km, so I'm not sure what a token km compensation will do for me.
Aug 31, 2012, 2:56 pm
#6
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
... really.Except if after 10PM you get hotel and translados.
4-6 hours, meals
More than 6 hours you get the above plus 25% of value of the segment.
From Lan Colombia pax rights:
http://www.lan.com/upload/pdf/GUIA%20PASAJERO.pdf
Last edited by bingocallerb22; Aug 31, 2012 at 3:11 pm
Aug 31, 2012, 4:37 pm
#7
Join Date: Sep 2002
Location: LAX
Programs: AA PLT / 2MM
Posts: 2,113
More than 6 hours you get the above plus 25% of value of the segment.
From Lan Colombia pax rights:
http://www.lan.com/upload/pdf/GUIA%20PASAJERO.pdf
From Lan Colombia pax rights:
http://www.lan.com/upload/pdf/GUIA%20PASAJERO.pdf
Is that pax rights link for LAN Peru/Chlile too?
Aug 31, 2012, 10:01 pm
#8
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
The link is from the Lan Colombia site, never been able to find it elsewhere...
well that is not quite true, I have seen an obscure version elsewhere when surfing deep in the bowels of the spanish website... I will look around...
Jan 10, 2014, 1:10 pm
#9
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Not sure how they handle award flights.
The link is from the Lan Colombia site, never been able to find it elsewhere...
well that is not quite true, I have seen an obscure version elsewhere when surfing deep in the bowels of the spanish website... I will look around...
The link is from the Lan Colombia site, never been able to find it elsewhere...
well that is not quite true, I have seen an obscure version elsewhere when surfing deep in the bowels of the spanish website... I will look around...
Mar 27, 2015, 1:01 pm
#10
Join Date: Jan 2015
Location: The Netherlands
Programs: Flying Blue - Platinum Eurobonus -Silver
Posts: 48
Hi
I just learned that my flight SCL-IPC has been delayed 14 hours
That means that I´m going to waste one night already paid in Isla de Pascua. The lady over the phone told me that my only compensation is the right of changing the date or route of the flight, or refund my money.
We want to take the flight tomorrow anyway, but I think that Lan is getting away with zero pesos for this huge delay.
Also, the lady told me the reason was "weather", when the sun is shinning in SCL-IPC and wherever in the middle.
So, should I fight for a compensation or just chew my anger?
PS. I just found out that the real reason of the delay is a technical problem in the plane that flights the route. Bad weather, yes, sure.
I just learned that my flight SCL-IPC has been delayed 14 hours
That means that I´m going to waste one night already paid in Isla de Pascua. The lady over the phone told me that my only compensation is the right of changing the date or route of the flight, or refund my money.
We want to take the flight tomorrow anyway, but I think that Lan is getting away with zero pesos for this huge delay.
Also, the lady told me the reason was "weather", when the sun is shinning in SCL-IPC and wherever in the middle.
So, should I fight for a compensation or just chew my anger?
PS. I just found out that the real reason of the delay is a technical problem in the plane that flights the route. Bad weather, yes, sure.
Mar 29, 2015, 7:33 pm
#11
FlyerTalk Evangelist
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Mar 30, 2015, 7:52 am
#12
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 900
Dania 1581,
Try calling LAN again and let them know it was a mechanical. It's SOP for the phone and airport agents always claim weather as a starting position. Letting them know that you know it was a mechanical early on usually gets them to change their tune. If not HUCA a couple of time and if that doesn't work then an accurate but snarky post on Facebook or other social media usually gets results. I've had the LAN social media team get back with a question or two within an hours and resolution a couple of hours later(or when ever the Back Orifice opened up after the weekend) and they seem to be able to get most things corrected in spite of the Customer "Service" team from H!@#.
Of course its LAN so YMMV!
Try calling LAN again and let them know it was a mechanical. It's SOP for the phone and airport agents always claim weather as a starting position. Letting them know that you know it was a mechanical early on usually gets them to change their tune. If not HUCA a couple of time and if that doesn't work then an accurate but snarky post on Facebook or other social media usually gets results. I've had the LAN social media team get back with a question or two within an hours and resolution a couple of hours later(or when ever the Back Orifice opened up after the weekend) and they seem to be able to get most things corrected in spite of the Customer "Service" team from H!@#.
Of course its LAN so YMMV!