Bad customer service Korean Air
Sep 2, 2014, 3:48 pm
#1
Original Poster
Join Date: Jul 2011
Posts: 3
Bad customer service Korean Air
I traveled on Emirates in Dec. 2013.
I filed for mileage credit with Korean Airlines in Aug 2014.
I attached scans of my e-ticket and boarding passes.
Korean Air is denying the credit saying that Emirates cannot pull info about the flight since it was in Dec. 2013.
This is really bad customer service.
Any advice if there is any other recourse I have for getting mileage credit.
I filed for mileage credit with Korean Airlines in Aug 2014.
I attached scans of my e-ticket and boarding passes.
Korean Air is denying the credit saying that Emirates cannot pull info about the flight since it was in Dec. 2013.
This is really bad customer service.
Any advice if there is any other recourse I have for getting mileage credit.
Sep 2, 2014, 9:04 pm
#3
Join Date: May 2012
Location: SYD
Programs: OZ Platinum LifeTime; DL PM; QF Gold; VA Gold; HH Diamond; IHG Diamond
Posts: 1,128
from the KAL website...
"When using code share flights, mileage accrual conditions can vary according to the standards of the actual carrier."
it could be due to Emirates, in which case, KAL can't really do anything about it.
"When using code share flights, mileage accrual conditions can vary according to the standards of the actual carrier."
it could be due to Emirates, in which case, KAL can't really do anything about it.
Sep 2, 2014, 9:50 pm
#4
Join Date: Jul 2009
Location: DCA/IAD
Programs: AS, US, Hilton, BA, DL, SPG, AA, VS
Posts: 1,628
Sep 3, 2014, 12:24 am
#5
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Not sure about KE but DL allows up to 9 months.
OTOH, KE only credit EK full or close to full fare. All First class fares earn miles, but none of the discount economy, and some discount business, fares earn any KE miles. i.e. fares most people book earn no KE miles. You may want to check your booking class before pursuing further.
OTOH, KE only credit EK full or close to full fare. All First class fares earn miles, but none of the discount economy, and some discount business, fares earn any KE miles. i.e. fares most people book earn no KE miles. You may want to check your booking class before pursuing further.
Sep 3, 2014, 1:21 am
#6
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
"Accrual of omitted mileage can be done up to one year following the date of travel, and requires confirmation of the original boarding pass and flight ticket receipt (purchase confirmation receipt for e-Tickets) that passengers should submit to any Korean Air office."
OP should push KE & EK for credit. I think waiting this long was a stupid move BUT it is within the SkyPass rules.
OP should push KE & EK for credit. I think waiting this long was a stupid move BUT it is within the SkyPass rules.
Not sure about KE but DL allows up to 9 months.
OTOH, KE only credit EK full or close to full fare. All First class fares earn miles, but none of the discount economy, and some discount business, fares earn any KE miles. i.e. fares most people book earn no KE miles. You may want to check your booking class before pursuing further.
OTOH, KE only credit EK full or close to full fare. All First class fares earn miles, but none of the discount economy, and some discount business, fares earn any KE miles. i.e. fares most people book earn no KE miles. You may want to check your booking class before pursuing further.
Sep 3, 2014, 11:43 pm
#7
Original Poster
Join Date: Jul 2011
Posts: 3
The ticket was booked in economy class.
The boarding pass and the eticket mention economy as its class and not any letters.
The ticket was booked on Emirates website itself. I had put my Korean Air skypass number in the frequent flyer area of the ticket.
I assumed that the miles would have been credited since everything was in order on the the ticket.
Anyway the deadline for filing for miles credit is one year from travel.
Yes waiting this long is stupid.
I will have to push KE and Emirates to give me miles.
Is there a supervisor email or phone to contact KE to take it to the next level.
Even though Emirates cannot find the record KE should have accepted the etickets and boarding passes as proof and credited the miles
This is where good customer service differentiates itself from bad.
Not sure on what basis Emirates rates itself a premier airline when it could not even locate the travel records of a passenger traveled within a year.
The boarding pass and the eticket mention economy as its class and not any letters.
The ticket was booked on Emirates website itself. I had put my Korean Air skypass number in the frequent flyer area of the ticket.
I assumed that the miles would have been credited since everything was in order on the the ticket.
Anyway the deadline for filing for miles credit is one year from travel.
Yes waiting this long is stupid.
I will have to push KE and Emirates to give me miles.
Is there a supervisor email or phone to contact KE to take it to the next level.
Even though Emirates cannot find the record KE should have accepted the etickets and boarding passes as proof and credited the miles
This is where good customer service differentiates itself from bad.
Not sure on what basis Emirates rates itself a premier airline when it could not even locate the travel records of a passenger traveled within a year.
"Accrual of omitted mileage can be done up to one year following the date of travel, and requires confirmation of the original boarding pass and flight ticket receipt (purchase confirmation receipt for e-Tickets) that passengers should submit to any Korean Air office."
OP should push KE & EK for credit. I think waiting this long was a stupid move BUT it is within the SkyPass rules.
OP should push KE & EK for credit. I think waiting this long was a stupid move BUT it is within the SkyPass rules.
Sep 4, 2014, 5:05 am
#8
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
The ticket was booked in economy class.......The ticket was booked on Emirates website itself. I had put my Korean Air skypass number in the frequent flyer area of the ticket.
I assumed that the miles would have been credited since everything was in order on the the ticket.......
I assumed that the miles would have been credited since everything was in order on the the ticket.......
Frankly, I don't think you are eligible for KE miles to begin with.
Last edited by TerryK; Sep 4, 2014 at 5:10 am