Redeeming on Etihad
Oct 6, 2013, 5:31 pm
#1
Original Poster
Join Date: May 2007
Posts: 65
Redeeming on Etihad
In theory, we should be able to redeem flights on Etihad using Korean Air Skypass miles. However, when I called to check availability for a couple different routes (AUH-CGK, AUH-PEK), I was told that there was no availability, even looking as far as possible into the next year. I thought that maybe the agent was looking for the wrong fare class - the agent cited "N" class, which is the same as the partner bookings for Emirates. Any idea whether the agent had bad information, or was correct in saying that there was no availability?
Has anyone successfully redeemed on Etihad?
EDIT: I was able to pull "N" class availability from Etihad via American Air (which is also reflected on Etihad via their "GuestSeat" availability). For some reason, Korean Air can't see these in their system.
Has anyone successfully redeemed on Etihad?
EDIT: I was able to pull "N" class availability from Etihad via American Air (which is also reflected on Etihad via their "GuestSeat" availability). For some reason, Korean Air can't see these in their system.
Last edited by dustbuster; Oct 6, 2013 at 6:39 pm
Oct 8, 2013, 3:44 pm
#2
Original Poster
Join Date: May 2007
Posts: 65
I got the following response from Korean Air:
In short, no redemptions on Etihad (yet)!
Korean Air wishes to express its sincere appreciation for your valued patronage.
With regards to your enquiry, we have referred it to the relevant department. We have been informed that our relevant team is still in the midst of setting up the function for Skypass award reservation with ETIHAD in our system. Therefore, award reservation with ETIHAD is not available at the moment.
We are yet to receive an estimation date of completion. However, please be rest assured that our relevant team is doing their best to enable award reservation with ETIHAD from our system as soon as possible. We deeply apologize for the inconvenience caused.
We appreciate your kind understanding, and we hope for your continuous support to Korean Air and our Skypass frequent flyer program.
Thanks & best regards
With regards to your enquiry, we have referred it to the relevant department. We have been informed that our relevant team is still in the midst of setting up the function for Skypass award reservation with ETIHAD in our system. Therefore, award reservation with ETIHAD is not available at the moment.
We are yet to receive an estimation date of completion. However, please be rest assured that our relevant team is doing their best to enable award reservation with ETIHAD from our system as soon as possible. We deeply apologize for the inconvenience caused.
We appreciate your kind understanding, and we hope for your continuous support to Korean Air and our Skypass frequent flyer program.
Thanks & best regards
