KLM flights to US East coast affected by hurricane Sandy
Oct 28, 2012, 11:58 am
#1
Original Poster
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,341
KLM flights to US East coast affected by hurricane Sandy
Tropical Storm Sandy in the United States
Tropical storm Sandy is expected to impact travel to from or via the following states:
• Washington Dc
• Delaware
• Maryland
• North Carolina
• New Jersey
• New York
• South Carolina
• Virginia
• Massachusetts
• West Virginia
• Pennsylvania
• Connecticut
• Vermont
• New Hampshire
• Rhode Island
• Maine
The following flights are cancelled for Monday 29, October 2012:
KL641/KL642 to/from New York, John F. Kennedy International Airport.
Kl643/644 to/from New York, John F. Kennedy International Airport.
KL651/KL652 to/from Washington Dulles International Airport.
Check the arrival and departure times of our flights
For flights operated by Delta Air Lines please check www.delta.com
For flight operated by Air France please check www.airfrance.com
Re-booking :
You may change flight dates for travel to/from/via any point the States mentioned above at free of charge.
Your rebook options:
If you are booked on a KLM flight between Sunday, 28 October 2012 and Wednesday, 31 October 2012 to, from or via Amsterdam and the flight is cancelled. Please see rebook options below.
Contact KLM:
Via www.Facebook.com/KLM
Via twitter.com/KLM
By telephone
Did you book your ticket via a travel agent? Please contact them to change your travel dates and/or destination.
Rebook options:
The following voluntary re-book options may be offered to customers ticketed to/from/via the above mentioned states until Sunday, 4 November 2012.
1. Change of travel dates
If you want to change your travel dates:
Departure should take place no later than Sunday 4 November 2012 – the original duration of stay may be preserved.
One departing travel date and one return travel date may be changed.
Rebooking is free of charge within the same booking class as stated in the original ticket.
If rebooking to a higher booking class than the one stated in the original ticket, the difference in fare will be charged. You do not have to pay a change fee.
Rebooking must be done by the end of the day of Sunday 4 November 2012.
2. Change of destination
You may use the full value of your original ticket to buy new tickets of the same or a higher Air France, KLM and/or Delta Air Lines booking class:
You do not have to pay a change fee.
Rebooking must be done by the end of the day of Sunday 4 November 2012.
Refunds
You may request a refund if your KLM flight to, from or via Amsterdam Airport Schiphol was cancelled, or delayed for more than 3 hours.
Read more about refunds
Tropical storm Sandy is expected to impact travel to from or via the following states:
• Washington Dc
• Delaware
• Maryland
• North Carolina
• New Jersey
• New York
• South Carolina
• Virginia
• Massachusetts
• West Virginia
• Pennsylvania
• Connecticut
• Vermont
• New Hampshire
• Rhode Island
• Maine
The following flights are cancelled for Monday 29, October 2012:
KL641/KL642 to/from New York, John F. Kennedy International Airport.
Kl643/644 to/from New York, John F. Kennedy International Airport.
KL651/KL652 to/from Washington Dulles International Airport.
Check the arrival and departure times of our flights
For flights operated by Delta Air Lines please check www.delta.com
For flight operated by Air France please check www.airfrance.com
Re-booking :
You may change flight dates for travel to/from/via any point the States mentioned above at free of charge.
Your rebook options:
If you are booked on a KLM flight between Sunday, 28 October 2012 and Wednesday, 31 October 2012 to, from or via Amsterdam and the flight is cancelled. Please see rebook options below.
Contact KLM:
Via www.Facebook.com/KLM
Via twitter.com/KLM
By telephone
Did you book your ticket via a travel agent? Please contact them to change your travel dates and/or destination.
Rebook options:
The following voluntary re-book options may be offered to customers ticketed to/from/via the above mentioned states until Sunday, 4 November 2012.
1. Change of travel dates
If you want to change your travel dates:
Departure should take place no later than Sunday 4 November 2012 – the original duration of stay may be preserved.
One departing travel date and one return travel date may be changed.
Rebooking is free of charge within the same booking class as stated in the original ticket.
If rebooking to a higher booking class than the one stated in the original ticket, the difference in fare will be charged. You do not have to pay a change fee.
Rebooking must be done by the end of the day of Sunday 4 November 2012.
2. Change of destination
You may use the full value of your original ticket to buy new tickets of the same or a higher Air France, KLM and/or Delta Air Lines booking class:
You do not have to pay a change fee.
Rebooking must be done by the end of the day of Sunday 4 November 2012.
Refunds
You may request a refund if your KLM flight to, from or via Amsterdam Airport Schiphol was cancelled, or delayed for more than 3 hours.
Read more about refunds
Oct 28, 2012, 1:21 pm
#2
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
Every time again I am wondering what exactly they mean by this: Rebooking is free of charge within the same booking class as stated in the original ticket.
Does it mean that if one holds an R class ticket and only M is available, the price difference needs to be paid? Or are they talking about economy vs business?
Does it mean that if one holds an R class ticket and only M is available, the price difference needs to be paid? Or are they talking about economy vs business?
Oct 28, 2012, 3:18 pm
#3
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
Every time again I am wondering what exactly they mean by this: Rebooking is free of charge within the same booking class as stated in the original ticket.
Does it mean that if one holds an R class ticket and only M is available, the price difference needs to be paid? Or are they talking about economy vs business?
Does it mean that if one holds an R class ticket and only M is available, the price difference needs to be paid? Or are they talking about economy vs business?
Oct 28, 2012, 3:33 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
Johan
Oct 28, 2012, 4:04 pm
#5
Join Date: Mar 2011
Posts: 62
I am stranded in AMS right now (was supposed to be on DL651 Monday). I had originally booked some discount fare class (T or something, doesn't matter). In any case, they rebooked me onto B fare at no extra charge, and I was even able to get free Economy Comfort seating.
Right now I am trying to figure out if I am entitled to any hotel compensation? Also, the last sentence said that they would issue refunds if travelling through AMS. Does that mean a refund even if I fly my new return legs home?
Right now I am trying to figure out if I am entitled to any hotel compensation? Also, the last sentence said that they would issue refunds if travelling through AMS. Does that mean a refund even if I fly my new return legs home?
Every time again I am wondering what exactly they mean by this: Rebooking is free of charge within the same booking class as stated in the original ticket.
Does it mean that if one holds an R class ticket and only M is available, the price difference needs to be paid? Or are they talking about economy vs business?
Does it mean that if one holds an R class ticket and only M is available, the price difference needs to be paid? Or are they talking about economy vs business?
Oct 28, 2012, 4:45 pm
#6
Original Poster
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,341
KLM flights to US East coast affected by hurricane Sandy
In case of severe delay or cancellation, you have always the right of accommodation, meals and communication.
Oct 29, 2012, 3:22 am
#7
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
Then a storm would hit halfway during my trip, and my flight home gets cancelled. Since the promo is over and the original booking class is not available any more on any flight, I am stuck forever?
I assume that the Rebooking option mentioned would be voluntary, while not asking to be rebooked (and be put on a flight that suits the airline best) would be involuntary, and therefore free. But that difference is not really mentioned at that KLM page..
Oct 29, 2012, 7:53 am
#9
Join Date: May 2009
Location: Jnb
Programs: FB PFL
Posts: 68
Oct 29, 2012, 9:38 am
#10
Original Poster
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,341
They are NOT DUE compensation.
Oct 29, 2012, 11:07 am
#11
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Gold
Posts: 975
BTW, my recent re-routings were always booked in a higher fare bucket than the original ticket with no surcharges (but also mostly no auto-post of miles
)Good luck to all of you stranded worldwide!
Oct 29, 2012, 1:05 pm
#12
Join Date: May 2009
Location: Jnb
Programs: FB PFL
Posts: 68
Oct 29, 2012, 3:08 pm
#13
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
Well the FB rules say you should get credited for the original booking class in case of irrops. Having said that, it is awfully nice if they replacement flights automagically post as they almost always are in a higher fare bucket
Oct 31, 2012, 10:51 pm
#14
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM, Southwest A List and CP
Posts: 1,102
East Coast destinations are open again (with the exception of LGA, but KLM is not flying there). Hope all get to their destinations soon... there is a considerable backlog because of flight cancellations in the past few days.
Nov 1, 2012, 11:15 am
#15
Join Date: Apr 2002
Location: NYC
Posts: 9,123
LGA reopened. A friend flew KL641 yesterday and funnily enough was able to upgrade using points at AMS.