JetBlue TrueBlue Mosaic - It is a disgrace
Apr 22, 2014, 3:09 pm
#1
Original Poster
Join Date: Apr 2014
Posts: 10
JetBlue TrueBlue Mosaic - It is a disgrace
I am a TrueBlue Mosaic member and I could not be more disappointed with the benefits - or lack there of - that is offers. Any one agree?
As a frequent traveler, I have TSA Precheck so Even More Speed is meaningless to me, I don't get upgraded to Even More Space (only benefit here is that I can use points to pay for the fee), and I cannot upgrade my flights to their new MINT class without canceling them all and rebooking with points.
So ultimately, frequenting with JetBlue gets me early boarding and waived change fees - that's it. Pretty sad if you ask me.
As a frequent traveler, I have TSA Precheck so Even More Speed is meaningless to me, I don't get upgraded to Even More Space (only benefit here is that I can use points to pay for the fee), and I cannot upgrade my flights to their new MINT class without canceling them all and rebooking with points.
So ultimately, frequenting with JetBlue gets me early boarding and waived change fees - that's it. Pretty sad if you ask me.
Apr 22, 2014, 3:33 pm
#2
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,188
I am a TrueBlue Mosaic member and I could not be more disappointed with the benefits - or lack there of - that is offers. Any one agree?
As a frequent traveler, I have TSA Precheck so Even More Speed is meaningless to me, I don't get upgraded to Even More Space (only benefit here is that I can use points to pay for the fee), and I cannot upgrade my flights to their new MINT class without canceling them all and rebooking with points.
So ultimately, frequenting with JetBlue gets me early boarding and waived change fees - that's it. Pretty sad if you ask me.
As a frequent traveler, I have TSA Precheck so Even More Speed is meaningless to me, I don't get upgraded to Even More Space (only benefit here is that I can use points to pay for the fee), and I cannot upgrade my flights to their new MINT class without canceling them all and rebooking with points.
So ultimately, frequenting with JetBlue gets me early boarding and waived change fees - that's it. Pretty sad if you ask me.
Not that I disagree with you on the benefits, though. I think they could offer multiple tiers with increased benefits at higher levels.
Apr 23, 2014, 4:18 am
#3
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
I'd also really, really like to see extra space seats come to Mosaic. B6 would get even more of my business.
Extra checked bag. I use that all the time.
Also, being able to cancel any ticket at any time is HUGE and something no other airline offers.
Extra checked bag. I use that all the time.
Also, being able to cancel any ticket at any time is HUGE and something no other airline offers.
Apr 23, 2014, 8:20 am
#4
Join Date: Aug 2010
Programs: jetblue mosaic, spg plat/ambassador, UA GS, AA EXP
Posts: 163
you're crazy. if youve had to travel during a winter in the north east, having someone to call to rebook flights with <1 minute wait times is priceless. plus 2 extra points per $ ? the hockey games/concerts/red sox games are nice too :-)
Apr 23, 2014, 8:33 am
#5
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Apr 25, 2014, 6:47 am
#6
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
Apr 26, 2014, 5:52 pm
#7
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
This said, their coach product is also the industry leader, so worth a look before every trip. ^
Last edited by Firewind; Apr 26, 2014 at 6:05 pm
Apr 26, 2014, 5:58 pm
#8
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Interesting that you should bring up winter. Not JetBlue's strong suit. Those with hopes that its collapse a few winters ago was a thing of the past had their hopes dashed this winter. OK, it was an intentional, organized collapse this time. At least their planes were where they wanted them to be. Net-net: The recovery was sooner.
Apr 26, 2014, 8:27 pm
#9
Join Date: Nov 2012
Location: Anywhere
Programs: AA EXP
Posts: 674
The program is not bad compared to a low level elite elsewhere (like an AA Gold). The no change fee is not bad.
The issue is that the qualification is $5k spend, which is the equivalent of a mid-tier like AA Plat, and the benefits just don't stack up to that level. I agree that eventually they'll add a tiered system where higher tiers get free access to EM Space and Mint.
The issue is that the qualification is $5k spend, which is the equivalent of a mid-tier like AA Plat, and the benefits just don't stack up to that level. I agree that eventually they'll add a tiered system where higher tiers get free access to EM Space and Mint.
Apr 27, 2014, 9:20 am
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Vote with your feet. There are rants all over other carriers' forums about how little their FFP means anymore and how they might as well jump ship.
All of this leads to the simple fact that if B6 isn't meeting your needs, you should shift your business to one that does. Different people want different things out of a FFP and you apparently want things which B6 doesn't (and isn't likely to) offer.
All of this leads to the simple fact that if B6 isn't meeting your needs, you should shift your business to one that does. Different people want different things out of a FFP and you apparently want things which B6 doesn't (and isn't likely to) offer.
Apr 28, 2014, 9:37 am
#12
Join Date: Aug 2010
Programs: jetblue mosaic, spg plat/ambassador, UA GS, AA EXP
Posts: 163
Interesting that you should bring up winter. Not JetBlue's strong suit. Those with hopes that its collapse a few winters ago was a thing of the past had their hopes dashed this winter. OK, it was an intentional, organized collapse this time. At least their planes were where they wanted them to be. Net-net: The recovery was sooner.
But anyways, your gripe was with mosaic, and yes, ill stand by it being an awesome benefit not to have to wait in a queue. Weather in new england happens in the winter.. just something we (travelers) have to deal with.
Apr 28, 2014, 11:02 am
#13
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Join Date: Apr 2001
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I made my first fee-free flight change yessterday as a Mosaic benefit. Super easy. That was the main benefit I was looking forward to using and I'm happy to see it was as simple as I'd hoped.
I made my first fee-free flight change yessterday as a Mosaic benefit. Super easy. That was the main benefit I was looking forward to using and I'm happy to see it was as simple as I'd hoped.
Apr 29, 2014, 4:40 am
#14
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9930; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.1066 Mobile Safari/534.11+)
I made my first fee-free flight change yessterday as a Mosaic benefit. Super easy. That was the main benefit I was looking forward to using and I'm happy to see it was as simple as I'd hoped.
I made my first fee-free flight change yessterday as a Mosaic benefit. Super easy. That was the main benefit I was looking forward to using and I'm happy to see it was as simple as I'd hoped.