Problems With Chase Sapphire Card In Japan
#16
Join Date: Oct 2003
Posts: 2,304
Chase just added Chip and Signature to CSP. You can call to request it. I hope they put the contact chip on the front especially if they kept the numbers on the back.
http://www.flyertalk.com/forum/chase...-2013-a-6.html
http://www.flyertalk.com/forum/chase...-2013-a-6.html
#17
Join Date: Sep 2005
Location: WAS
Posts: 873
I had the same issue at the Ginza Marriott in January `12. I ended up using a card with foreign transaction fees. When I called Chase to complain after the bill came, they offered me the equivalent value of the transaction fee in points. I think it happened one other time but with a very small charge. Nice to know about chip & sig!
#18
Join Date: Feb 2014
Posts: 1
I have had mixed experiences using the Sapphire Preferred card in Tokyo, and I just assumed some readers were less able to read the metal card than others. Then when I was unable to use the card in a grocery store where I had previously used the card, I got fed up and started Googling. At least I'm not crazy!
Anyway, I called Chase Monday night (42 hours ago) and asked if they have a plastic option available, and to my surprise, they do. I was asked if I wanted the plastic or plastic with chip, and I opted for the chip of course. Also to my surprise, I just received the card! I cannot believe how quickly it arrived from the US (via UPS). Faster than I've ever gotten a card within the US.
So hopefully the plastic works better. I shall report back if it does not.
Anyway, I called Chase Monday night (42 hours ago) and asked if they have a plastic option available, and to my surprise, they do. I was asked if I wanted the plastic or plastic with chip, and I opted for the chip of course. Also to my surprise, I just received the card! I cannot believe how quickly it arrived from the US (via UPS). Faster than I've ever gotten a card within the US.
So hopefully the plastic works better. I shall report back if it does not.
#20
FlyerTalk Evangelist
Join Date: Dec 2000
Location: south of WAS DC
Posts: 10,131
we used chase chip &sign cards for 17 days in 5 cities. never failed. would guess 50 uses. i never noticed if the chip was used or the strip. a number of the places were very tiny mom & pops, in very out of the way places.
#21
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,532
Sapphire
I have been having trouble for a while, to the point i gave up since it was troublesome for all in line when it didn't work.
Also with a high yen it didn't make sense.
This plastic version with chip sounds promising, although i will miss everyone saying "wow" when they feel the weight of the metal card.
Also with a high yen it didn't make sense.
This plastic version with chip sounds promising, although i will miss everyone saying "wow" when they feel the weight of the metal card.
#23
Join Date: Jul 2010
Location: IAH
Programs: UA nada, Hyatt Disc, Hilton Gold
Posts: 846
The chip version is just as heavy as the non-chip one. It still has the metal strip in the middle. We love having ours in Canada and Europe.
#25
Join Date: Jul 2010
Location: IAH
Programs: UA nada, Hyatt Disc, Hilton Gold
Posts: 846
#26
Join Date: Apr 2014
Posts: 1
So have others recently found the chip-and-sig version of Chase Sapphire to be pretty reliable in Japan? I just got this card for a trip to Japan in September, and while I've read that Chase will be changing these to chip-and-pin later this year, I'm not counting on that happening before my trip.
#27
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
So have others recently found the chip-and-sig version of Chase Sapphire to be pretty reliable in Japan? I just got this card for a trip to Japan in September, and while I've read that Chase will be changing these to chip-and-pin later this year, I'm not counting on that happening before my trip.
While I have no problems with the technical aspects of this card, the format of the card does confuse some cashiers. One spent almost a minute swiping the card the wrong way until I corrected her!
#29
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
We don't have CSP but are planning to use 2 Chase cards with chip+sig on our upcoming trip. Will also have CapOne as backup. I will report back with any issues.
#30
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
Our Chase cards have been accepted everywhere in Tokyo without one rejection. We have chip + sig but 7/11 did not even require signature. Not once have I been asked for a PIN. I think the Japanese machines are smart enough to spit out sig receipts and the store clerks (unlike some countries) are smart enough to know what do when PIN is not required.