8 Mar: JL2 diverted to HNL, JL1 (SFO-HND) cancelled
Mar 9, 2014, 8:19 pm
#17
Original Poster
Join Date: May 2009
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Often, the airport agents are trying their best. However, it often requires agent knowledge of other airlines' route systems, which is spotty at best. Since JL and AA are partners, the JL agents are probably more familiar with AA route systems than, say CX.
So, honestly, it's best to do your own search and make suggestions or, at least, ask the agent if they can check "xxx airlines" connecting through "yyy".
So, honestly, it's best to do your own search and make suggestions or, at least, ask the agent if they can check "xxx airlines" connecting through "yyy".
I am astonished to think they might not have been familiar with the daily CX flight to HKG, leaving about five hours after the daily JL flight to HND.
(As I noted, I'm also kicking myself for not having thought to check it, after checking for connections in YVR, LAX, SAN or HNL.)
Mar 9, 2014, 10:23 pm
#18
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Mar 10, 2014, 5:11 am
#19
Join Date: Jul 2013
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Friend was on the flight and he normally is a complainer but was posting photos of how happy he was with the hotel in Hawaii (food vouchers etc) and the way JAL had handled the situation.
Mar 10, 2014, 5:18 am
#20
Join Date: May 2011
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my GF was actually on that flight. she is a CP for NH and (oh,, she never non revs on her airline..doesnt like it) kept talking about how professional the crew was ad the ground staff have been awesome. when they found out I lived in Hawaii, they doubled up her meal value and said, have meals on us. It was a nice weekend!
Mar 10, 2014, 11:22 am
#21
Join Date: Feb 2013
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my GF was actually on that flight. she is a CP for NH and (oh,, she never non revs on her airline..doesnt like it) kept talking about how professional the crew was ad the ground staff have been awesome. when they found out I lived in Hawaii, they doubled up her meal value and said, have meals on us. It was a nice weekend!
-S
Mar 19, 2014, 1:29 pm
#22
Join Date: Oct 2010
Location: HNL
Posts: 97
8 Mar: JL2 diverted to HNL, JL1 (SFO-HND) cancelled
As of today (2/19) the aircraft is still sitting here in Honolulu. The aircraft just finished going thru an engine change. Apparently this was the first 787 engine change JAL has had to do.
Mar 19, 2014, 5:10 pm
#23
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Mar 22, 2014, 9:11 am
#25
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8 Mar: JL2 diverted to HNL, JL1 (SFO-HND) cancelled
An engine swap can usually be completed with 24 hours. My understanding is JL has a very limited number of GEnx spares. Given these engines are so early in their life cycle, there might have been some dealings with GE. In addition. The engine was shutdown due to a loss of oil pressure. They may have needed extra time to solve that issue. The engine swap didn't necessarily fix the root cause.