Jun 26, 2018, 12:52 pm
Last edit by: Tokyoite
Corona related JAL announcements page link.
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.A: Yes. written here (link) A. Definitely, within the lounge access rules of course. written here (link)
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.
1. We're flying HND-NGO-HNL. NGO-HNL is booked in business class, but HND-NGO is in economy. Will we still get the baggage allowance as if we're flying business class the whole way?
2. We're flying HND-NGO-HNL. Will we have lounge access in HND?
[JAL NEWBIE LOUNGE] Ask Your Questions Here (flame free)
Jul 23, 2014, 2:29 pm
#391
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,216
I'm flying on JAL with an AA Award HAN-NRT-JFK [JL] then BOS [AA]. Right now the layover is ridiculous in JFK - something like 9 hours since the next flight is 10 minutes too early for min connect time, next flight isn't available and we're on the last flight back.
So my question is, will JL let me short check my bags to JFK with that ridiculous layover? I would ideally like to get my bag and catch a different flight and throw away my last leg esp if I am going to have to wait 9 hours for it
Or I just realized, since I have to collect my bags in JFK - can I just walk out with them and go check in with someone else?
So my question is, will JL let me short check my bags to JFK with that ridiculous layover? I would ideally like to get my bag and catch a different flight and throw away my last leg esp if I am going to have to wait 9 hours for it
Or I just realized, since I have to collect my bags in JFK - can I just walk out with them and go check in with someone else?
Jul 25, 2014, 12:40 pm
#393
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
First Class passengers may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld airline.
Jul 25, 2014, 1:10 pm
#394
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
I'm flying on JAL with an AA Award HAN-NRT-JFK [JL] then BOS [AA]. Right now the layover is ridiculous in JFK - something like 9 hours since the next flight is 10 minutes too early for min connect time, next flight isn't available and we're on the last flight back.
So my question is, will JL let me short check my bags to JFK with that ridiculous layover? I would ideally like to get my bag and catch a different flight and throw away my last leg esp if I am going to have to wait 9 hours for it
Or I just realized, since I have to collect my bags in JFK - can I just walk out with them and go check in with someone else?
So my question is, will JL let me short check my bags to JFK with that ridiculous layover? I would ideally like to get my bag and catch a different flight and throw away my last leg esp if I am going to have to wait 9 hours for it
Or I just realized, since I have to collect my bags in JFK - can I just walk out with them and go check in with someone else?
Otherwise yes, you can just walk out with your bags. No need to ask JL, it'll just confuse them.
Jul 25, 2014, 7:05 pm
#395
Join Date: Apr 2012
Location: Raleigh, NC
Programs: AA EXP, Marriott Plat
Posts: 198
Do you have any status? You could book the last JFKBOS and standby for the one you want, of course there is the inherent risk that you won't make it. What about other routings? FYI can always change your routings, oneworld metal, class of service (higher), and dates up until day of departure for no change fee.
Otherwise yes, you can just walk out with your bags. No need to ask JL, it'll just confuse them.
Otherwise yes, you can just walk out with your bags. No need to ask JL, it'll just confuse them.
Oct 4, 2014, 5:14 pm
#396
Join Date: Aug 2009
Location: HND
Programs: JAL Sapphire
Posts: 542
Seriously mulling a switch to JL as main program next year since AA credit cards are kind of useless here in Japan (EDIT: and especially if the AA redemption chart starts getting worse)
Two main questions:
- Is there a 24/7 elite desk in English? Or, at least, are there numbers for the United States and Europe, or do you have to get in queue with everyone else?
- How is the IRROPS handling for non-JL flights compared to AA? Do they have access to BA/AA inventory or am I SOL when weather gets bad?
- What happens when you go off script? If I call the US number are they going to be as stingy as most Japanese companies tend to be, or will they go the extra mile for mid-tier elites?
Two main questions:
- Is there a 24/7 elite desk in English? Or, at least, are there numbers for the United States and Europe, or do you have to get in queue with everyone else?
- How is the IRROPS handling for non-JL flights compared to AA? Do they have access to BA/AA inventory or am I SOL when weather gets bad?
- What happens when you go off script? If I call the US number are they going to be as stingy as most Japanese companies tend to be, or will they go the extra mile for mid-tier elites?
Last edited by KPT; Oct 4, 2014 at 5:54 pm
Oct 5, 2014, 5:28 am
#397
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)
24hr hotline exists but not 7 days a week. But the 24 line is cycled thru japan/uk/usa and aussie. Sunday is rest day. (I think uk is 7 days a week)
Ba/aa inventory- not sure what u mean. In general they follow rule book so first flight out would actualy mean first flight out... Except if it means a transfer to ANA they thats a big maybe.
Hotline only follow the rulebook so dont expect them breaking rules for you... Like award deadline 4 days in advance
Originally Posted by KPT
Seriously mulling a switch to JL as main program next year since AA credit cards are kind of useless here in Japan (EDIT: and especially if the AA redemption chart starts getting worse)
Two main questions:
- Is there a 24/7 elite desk in English? Or, at least, are there numbers for the United States and Europe, or do you have to get in queue with everyone else?
- How is the IRROPS handling for non-JL flights compared to AA? Do they have access to BA/AA inventory or am I SOL when weather gets bad?
- What happens when you go off script? If I call the US number are they going to be as stingy as most Japanese companies tend to be, or will they go the extra mile for mid-tier elites?
Two main questions:
- Is there a 24/7 elite desk in English? Or, at least, are there numbers for the United States and Europe, or do you have to get in queue with everyone else?
- How is the IRROPS handling for non-JL flights compared to AA? Do they have access to BA/AA inventory or am I SOL when weather gets bad?
- What happens when you go off script? If I call the US number are they going to be as stingy as most Japanese companies tend to be, or will they go the extra mile for mid-tier elites?
Ba/aa inventory- not sure what u mean. In general they follow rule book so first flight out would actualy mean first flight out... Except if it means a transfer to ANA they thats a big maybe.
Hotline only follow the rulebook so dont expect them breaking rules for you... Like award deadline 4 days in advance
Oct 7, 2014, 9:26 am
#398
Join Date: Aug 2009
Location: HND
Programs: JAL Sapphire
Posts: 542
Ah, what I meant was with rerouting choices and willingness to listen to the customer needs during IRROPs. Say some WX causes problems (e.g. typhoons near Japan or winter storms in the US); would someone be there on the other side speaking English on the elite line and be helpful with rerouting? Seems like Sunday is a no day.
I don't think I'm asking for something unreasonable, just that I not have to sit and listen to hold music and then only find out that I'm SOL if stuff goes bad and its not JL metal. I just wanted to know from people's experiences how good they are (especially if you are JL Sapphire/JGC).
I don't think I'm asking for something unreasonable, just that I not have to sit and listen to hold music and then only find out that I'm SOL if stuff goes bad and its not JL metal. I just wanted to know from people's experiences how good they are (especially if you are JL Sapphire/JGC).
Last edited by KPT; Oct 7, 2014 at 9:36 am
Oct 8, 2014, 9:49 pm
#399
FlyerTalk Evangelist
Join Date: Oct 2005
Location: UKB
Posts: 11,436
Speaking from experience (only a couple IRROPS).
Once LAX-KIX delayed by 6 hours(all toliets out of service). Only special buses provided to major stations. JGC at the time
BKK-KIX-LAX. BKK-KIX was delayed by 2 hours missed the KIX-LAX connection was offered stay at Nikko Kansai Airport. Rejected asked for highway cost home (was about 5000yen). JGC at the time
HND-KIX (plane was 1hr late). Offered NOTHING I had no way getting home as the last train home already left. (had my family fetch me) JGC/Diamond at the time
Speaking a bit from experience you wont get much bending of rules. But they should handle the situation pretty well.
Once LAX-KIX delayed by 6 hours(all toliets out of service). Only special buses provided to major stations. JGC at the time
BKK-KIX-LAX. BKK-KIX was delayed by 2 hours missed the KIX-LAX connection was offered stay at Nikko Kansai Airport. Rejected asked for highway cost home (was about 5000yen). JGC at the time
HND-KIX (plane was 1hr late). Offered NOTHING I had no way getting home as the last train home already left. (had my family fetch me) JGC/Diamond at the time
Speaking a bit from experience you wont get much bending of rules. But they should handle the situation pretty well.
Oct 14, 2014, 5:55 pm
#400
Join Date: Aug 2004
Programs: AA Explat, UA 1K
Posts: 389
Is it true that JMB domestic awards can only be booked 2 months from the departure date? However, could I get around this by using BA Avios or AA miles? Or is there special inventory for JMB members only?
Thanks
Thanks
Oct 15, 2014, 5:59 am
#401
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
Pure domestic itineraries can be booked 2 months in advance, as part of an international itinerary you can book with the 'normal' periods. Same as with the revenue tickets. I don't think that changes no matter what mileage program you book from. But someone please confirm that.
Oct 15, 2014, 7:42 am
#402
Join Date: Aug 2004
Programs: AA Explat, UA 1K
Posts: 389
Pure domestic itineraries can be booked 2 months in advance, as part of an international itinerary you can book with the 'normal' periods. Same as with the revenue tickets. I don't think that changes no matter what mileage program you book from. But someone please confirm that.
Oct 16, 2014, 9:29 pm
#404
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Oct 17, 2014, 10:18 am
#405
formerly known as Tad's Broiled Steaks
Join Date: Jun 2004
Posts: 6,412
I'm planning a trip from NYC or PHL to Taiwan with JL, and I'm not sure which mileage program I should use.
OW was never my alliance of choice, however I've always liked JL. I'm currently based in NY and am not a member of any OW FF program.
Thanks,
BmB
OW was never my alliance of choice, however I've always liked JL. I'm currently based in NY and am not a member of any OW FF program.
Thanks,
BmB