Excellent service from Crowne Plaza, Darwin
Nov 13, 2007, 6:56 am
#1
Original Poster
Join Date: Dec 1999
Location: Warwickshire, England
Posts: 616
Excellent service from Crowne Plaza, Darwin
My stay here started badly. My partner went to park the car (some way away), leaving me at the front door with four suitcases and no bellman to be found. (Apparently, he was doing valet parking.) But, after that, things picked up greatly.
The girl on front desk, seeing my predicament, checked me in and helped me to my room.
We'd been upgraded to a lovely suite.
Staff were genuinely nice, not the fake sincerity so common in today's corporate world.
Later, when I needed to get some urgent information to the UK, the front desk offered to fax a letter for me, free of charge.
And finally, when I realised after checking out that I had stupidly left a hat in the room, I called the hotel, and they offered to forward it on for me. It arrived yesterday in the UK. Again, no charge.
What great service!
The girl on front desk, seeing my predicament, checked me in and helped me to my room.
We'd been upgraded to a lovely suite.
Staff were genuinely nice, not the fake sincerity so common in today's corporate world.
Later, when I needed to get some urgent information to the UK, the front desk offered to fax a letter for me, free of charge.
And finally, when I realised after checking out that I had stupidly left a hat in the room, I called the hotel, and they offered to forward it on for me. It arrived yesterday in the UK. Again, no charge.
What great service!
Nov 13, 2007, 10:29 am
#3
Join Date: Feb 2007
Programs: IC Royal Ambassador, SPG Platinum, HH Gold, BA Gold, Flying Blue Platinum
Posts: 767
Based on this recommendation, I will definately make a point of staying at Crowne Plaza Darwin on my first visit to that fine metropolis, which I missed out on the last time I was in Australia.