IHG account must have been hacked
Apr 25, 2016, 4:32 am
#1
Original Poster
Join Date: Aug 2007
Location: United States
Programs: Hilton, marriott, IHG, Club Carlson, United Airlines,timeshare owner
Posts: 213
IHG account must have been hacked
IHG members may want to check their rewards points balance. I couln't get into my account yesterday, and after a few hours it seemed odd. I called in , and after verifying my info. turned out my e-mail address and pin # had been changed by someone and it was not me. 802,000 was missing from my account . They told me someone had purchased an Apple computer with my points. They were actually able to cancel the computer being sent out because I had called Sunday and it was ordered Saturday. They put my points back in my account immediately. I will admit I check all of my accounts everyday, Hilton, Marriott, IHG, United, etc. in case my account is hacked.
Apr 25, 2016, 8:01 am
#2
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
IHG members may want to check their rewards points balance. I couln't get into my account yesterday, and after a few hours it seemed odd. I called in , and after verifying my info. turned out my e-mail address and pin # had been changed by someone and it was not me. 802,000 was missing from my account . They told me someone had purchased an Apple computer with my points. They were actually able to cancel the computer being sent out because I had called Sunday and it was ordered Saturday. They put my points back in my account immediately. I will admit I check all of my accounts everyday, Hilton, Marriott, IHG, United, etc. in case my account is hacked.
I hate when people actually get stuff with stolen info or points.
My IHG CC info was stolen last week, they flagged the purchases attempted in TX at Mexican themed supermarkets. I store my IHG CC info in my account, it's the only one I have ever had compromised. Hmmmm....
Apr 26, 2016, 1:11 pm
#3
Join Date: Jun 2006
Location: NYC
Programs: DL PM MM SC; GE; Bonvoy Titanium; IHG Diamond
Posts: 2,310
Similar thread recently of someone's account being hacked:
http://www.flyertalk.com/forum/inter...-hijacked.html
http://www.flyertalk.com/forum/inter...-hijacked.html
Apr 26, 2016, 11:22 pm
#4
Join Date: Sep 2012
Location: FRA
Programs: MileagePlus Premier Silver, IHG Spire Elite, HHonors Silver, RapidRewards
Posts: 382
Every other big-league hospitality chain has gone to username/password, and as reliant as most are on smartphone apps, I'm surprised we haven't seen two-factor authentication available yet.
I mean, Hilton lets you use NFC on your iPhone as a room key, but IHG can't get off a 4-digit PIN??
I mean, Hilton lets you use NFC on your iPhone as a room key, but IHG can't get off a 4-digit PIN??
Apr 27, 2016, 5:01 am
#5
Original Poster
Join Date: Aug 2007
Location: United States
Programs: Hilton, marriott, IHG, Club Carlson, United Airlines,timeshare owner
Posts: 213
As of yesterday I am now again unable to get into my account. I called in and they said the fraud dept. has my account frozen and is investigating it. I have asked them to please give me updates, as I want to keep up with my account and I have reservations coming up in Singapore and Ireland. I am just SOOOO GLAD the merchandise did NOT go out!!
Apr 27, 2016, 10:42 am
#7
Join Date: Mar 2015
Location: SJC
Programs: Spire Amb IHG, HH Gold, TR Diamond, Mlife Plat, National Exec, Avis Pref Plus
Posts: 144
This actually happened to me with my Southwest account. I logged in and 200k points were utilized to buy some hardware. It took Southwest forever to return my points.
Apr 27, 2016, 11:09 am
#8
Suspended
Join Date: Jul 2007
Posts: 4,477