Account hacked, points spent
Apr 16, 2017, 3:39 pm
#91
Company Representative - InterContinental Hotels
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
Hi King Chung Huang,
Thank you for being an IHG Rewards Club member Platinum Elite Ambassador member and for taking the time to bring this matter to my attention. Please accept my sincere apology for the inconvenience the unauthorized redemption on your card may have caused you. Should you want to further discuss, this I advised that you continue communicating with our IHG Rewards Club service center as they are in the best position to assist. Again, thank you for taking the time to contact us as we value your continued patronage to IHG.
All the best,
Krysllin G.
Case Manager
IHGService
Thank you for being an IHG Rewards Club member Platinum Elite Ambassador member and for taking the time to bring this matter to my attention. Please accept my sincere apology for the inconvenience the unauthorized redemption on your card may have caused you. Should you want to further discuss, this I advised that you continue communicating with our IHG Rewards Club service center as they are in the best position to assist. Again, thank you for taking the time to contact us as we value your continued patronage to IHG.
All the best,
Krysllin G.
Case Manager
IHGService
Apr 16, 2017, 9:14 pm
#92
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Thanks, I've been told to expect a response from the fraud department in 3 to 5 days. Hopefully it'll be resolved without issues.
However, IHG really needs to improve the type of credentials used for account authentication. 4 digits really doesn't cut it at all.
However, IHG really needs to improve the type of credentials used for account authentication. 4 digits really doesn't cut it at all.
Apr 17, 2017, 3:53 am
#93
Join Date: Jul 2002
Posts: 481
Received two emails from IHG informing that I had updated my account. I did not. Could not sign in to my account to verify. Have been talking with the IHG customer Service for the past hour. The 'hacker' had changed my email address and credit card info! They have also made a reservation using my points!!!
Last edited by ConciergeBrandon; Apr 17, 2017 at 4:05 am
Apr 17, 2017, 4:03 am
#94
Suspended
Join Date: Jul 2007
Posts: 4,477
Received two emails from IHG informing that I had updated my account. I did not. Could not sign in to my account to verify. Have been talking with the IHG customer Service for the past hour. The 'hacker' had changed my email address and credit card info! They have also made a reservation using my points!!!
For anyone else still wondering what you can do currently before IHG decide to take the step forward to change its pin system, please follow my thread and suggestions:
WARNING (3rd-Party source): possible IHG Data Breach and member information leaked
My suggestion will not solve the problem but it will help you to identify the problem on time and delay the process and buy yourself sometime before your account being zeroed out.
Check your account daily using mobile app, and change your PIN every few month. Change your email address as well will help a lot too!
Apr 17, 2017, 3:10 pm
#99
Suspended
Join Date: Jul 2007
Posts: 4,477
Apr 17, 2017, 10:30 pm
#101
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Apr 19, 2017, 12:11 pm
#103
Join Date: Jul 2002
Posts: 481
Groundhog day!!! 
Received not one, not two, but THREE email alerts today that I have updated my account, blah blah blah.
Called the customer service, guess what? The new account created two days ago when my old account was hacked, is now closed (again!). Now I have a new, new account, which I am unable to sign in, of course.
What the F is going on? I have spent HOURS on phone just to straighten out this? Come on, IHG people, get your act together!
p/s To answer chongcao's question: yep, they could not cancel the reservation because the 'guest-with-Russian-sounded-name' had checked in
Received not one, not two, but THREE email alerts today that I have updated my account, blah blah blah.
Called the customer service, guess what? The new account created two days ago when my old account was hacked, is now closed (again!). Now I have a new, new account, which I am unable to sign in, of course.
What the F is going on? I have spent HOURS on phone just to straighten out this? Come on, IHG people, get your act together!
p/s To answer chongcao's question: yep, they could not cancel the reservation because the 'guest-with-Russian-sounded-name' had checked in
Apr 19, 2017, 12:15 pm
#104
Join Date: Jun 2014
Posts: 512
Yikes- does IHG send out an email when they are redeemed?
