"Free Nights" missing from account
Oct 17, 2015, 3:32 am
#31
Join Date: Mar 2011
Posts: 130
But I checked a few hotels and I was only able to see availability until the end of December 2015. There was zero availability on 2016 for me.
Oct 20, 2015, 2:55 pm
#32
Join Date: Oct 2009
Posts: 43
Why must everything be so difficult?
My ITN free night have disappeared again. I tried the language trick, and they didn't reappear, AND I got stuck in Spanish. The option to change language was grayed out. I tried the Intercontinental link that was posted. Clicking on my account link there changed my ihg.com language back to English but my remaining ITN night still shows as void.
I guess it's a good thing I'm not trying to book my free night today. I guess it's also a good thing I wasn't actually trying to switch the language to Spanish.
My ITN free night have disappeared again. I tried the language trick, and they didn't reappear, AND I got stuck in Spanish. The option to change language was grayed out. I tried the Intercontinental link that was posted. Clicking on my account link there changed my ihg.com language back to English but my remaining ITN night still shows as void.
I guess it's a good thing I'm not trying to book my free night today. I guess it's also a good thing I wasn't actually trying to switch the language to Spanish.
Oct 21, 2015, 9:28 am
#33
Join Date: Oct 2003
Location: Braunschweig, Germany and Beaverton,OR, USA
Programs: Herz PC, Gold Starwood, Platinum Holiday Inn
Posts: 277
mine is gone to. called IHG club , they will convert the free nights to point so you can book a stay. good way to extend the expiry date (Dec 31)
then cancel the stay points will come back ;-)
Just choose a 50000/night hotel ;-)
then cancel the stay points will come back ;-)
Just choose a 50000/night hotel ;-)
Oct 21, 2015, 2:02 pm
#34
Join Date: Oct 2013
Location: HEL, SIN, LON
Posts: 120
I had similar experience this week. I cancelled a reservation I had made with the Free Night but the Free Night did not return to my account. Contacted IHG and they said they can see it but I need to make a booking via LiveChat or phone. Tried LiveChat but the person could not find the Free Night. Called in and in two minutes I had the Free Night converted to 50000 points. Not complaining. 
Oct 21, 2015, 9:30 pm
#35
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I was told that they can see them there still available to use through the end of the year. I would have to know my dates and destination and then call them to have an agent do it based on which properties may be available. UGH!
Oct 26, 2015, 12:20 pm
#37
Join Date: Aug 2013
Location: PHX
Programs: MR Plat, HH Gold, AA Gold, UA Silver
Posts: 51
"Free Nights" missing from account
After reading this I called in and they confirmed there is a bug in their system not allowing those free nights to be booked or seen on the customer side. I was able to book 2 nights over the phone but the service rep just deposited the required amount of points for the free night reservation. Then if i change my plans i can cancel and the points will be redeposited in my account so I can rebook my stay.
Oct 26, 2015, 2:48 pm
#38
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Last I looked the availability for these was SO limited that one would be lucky to get a 35K (CP) room, let alone a 50K (IC) one.
Nov 1, 2015, 9:15 am
#39
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Nov 3, 2015, 1:44 pm
#40
Join Date: Feb 2013
Location: DCA/MIA
Programs: Hyatt Diamond, Hilton Gold, AA EXP
Posts: 40
After reading this I called in and they confirmed there is a bug in their system not allowing those free nights to be booked or seen on the customer side. I was able to book 2 nights over the phone but the service rep just deposited the required amount of points for the free night reservation. Then if i change my plans i can cancel and the points will be redeposited in my account so I can rebook my stay.
Nov 8, 2015, 2:11 pm
#41
Join Date: Mar 2006
Location: Up in the air
Programs: AS MVPG 75k, AA Plat, MR Plat, SPG Plat, HH Diamond
Posts: 140
The direct link for checking one's Free Night Status used to be:
https://www.ihg.com/rewardsclub/us/e...e-night-status
But this leads (currently) only to the account homepage. The IHG agent I just spoke with was unable to tell if/when the feature would be available again.
-pilluelo
https://www.ihg.com/rewardsclub/us/e...e-night-status
But this leads (currently) only to the account homepage. The IHG agent I just spoke with was unable to tell if/when the feature would be available again.
-pilluelo
Nov 12, 2015, 12:51 am
#42
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,378
Just booked using the live chat and got a normal "free night" redemption it seems.
Rate Type: Into the Night Free Night
Rate Rules: COUPON/VOUCHER REQUIRED
So the points conversion trick is likely not to work anymore
Rate Type: Into the Night Free Night
Rate Rules: COUPON/VOUCHER REQUIRED
So the points conversion trick is likely not to work anymore
Nov 12, 2015, 10:55 pm
#43
Join Date: Dec 2009
Programs: UA*S A3*G TK *G EY G AA G RJ Gold IHG Spire Amb HH DIamond Marriott Gold BW DIAMOND SELECT
Posts: 60
online rate code IVITN
if you are able to enter the rate code IVITN you can book online without going through the Rewards line which is 800-421-5162
Nov 13, 2015, 1:52 pm
#44
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Nov 25, 2015, 4:11 pm
#45
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
It is aggravating that they won't fix this, or better stated I think it is quite possible this was intentional. What better way to make sure a lot of the free nights don't get consumed by hiding them from their customers. I would venture a guess a lot of non-FT IHG members are probably "out of sight out of mind" with the free nights and don't even realize they have them anymore. It is a great tactic by IHG to wipe these free nights, as much as possible, under the rug. Surely they could fix this if they wanted to.