Interesting BRG Converstation
May 24, 2015, 8:22 pm
#1
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
Interesting BRG Converstation
I made a BRG claim for a hotel near JFK... Twice in a row I was told that the cheaper rate was not available which is total BS. Finally calling them on it a third time they approved it... Now a day prior to arrival I am told that they will not adjust the rate, and I will have to wait 6 weeks for a check.. No problem with that as I know how the program works.. Nonetheless how can the hotel tell IHG that they will charge me the full rate.. I know that in the end they will get billed.. Also it seems that the office at random times just denies valid claims just to try and get people to take it.. Not a cool practice at all...
May 24, 2015, 9:22 pm
#2
Join Date: Dec 2013
Location: Boston, MA, USA
Programs: UA 1K, DL Gold, IHG Diamond AMB, MR Gold, HH Diamond, Hyatt Globalist, National EE
Posts: 1,083
I made a BRG claim for a hotel near JFK... Twice in a row I was told that the cheaper rate was not available which is total BS. Finally calling them on it a third time they approved it... Now a day prior to arrival I am told that they will not adjust the rate, and I will have to wait 6 weeks for a check.. No problem with that as I know how the program works.. Nonetheless how can the hotel tell IHG that they will charge me the full rate.. I know that in the end they will get billed.. Also it seems that the office at random times just denies valid claims just to try and get people to take it.. Not a cool practice at all...
Also, this thread will most likely (or should) be merged with this thread:
http://www.flyertalk.com/forum/inter...-feedback.html
May 24, 2015, 10:07 pm
#3
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Be happy - this way you get full points and credit for the stay, and all your money back!
I had the same situation at Le Grand in Paris last year - which is amusing, since IHG owns that hotel outright but it still would not agree to adjust the rate!
I had the same situation at Le Grand in Paris last year - which is amusing, since IHG owns that hotel outright but it still would not agree to adjust the rate!
May 24, 2015, 11:26 pm
#4
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
I just can't understand why a hotel won't cooperate.. Also the BRG desk denying a perfectly valid claim, and outright lying several times. Anyway I'm just hoping that this well overpriced CP will give me breakfast in the morning lol
May 25, 2015, 3:15 am
#5
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
Or you may wait 12 weeks and send numerous chasers and have to sue them for reimbursement as I did last year.
May 25, 2015, 3:52 am
#6
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
It has happened to me at park lane once too, i doubt they declined it maybe it actually was a "technicality".
May 25, 2015, 7:34 am
#7
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,690
Of course this is great.. Sadly no promos until a week later I just can't understand why a hotel won't cooperate.. Also the BRG desk denying a perfectly valid claim, and outright lying several times. Anyway I'm just hoping that this well overpriced CP will give me breakfast in the morning lol
I just can't understand why a hotel won't cooperate.. Also the BRG desk denying a perfectly valid claim, and outright lying several times. Anyway I'm just hoping that this well overpriced CP will give me breakfast in the morning lol
Jun 3, 2015, 1:54 am
#9
Join Date: Jul 2009
Location: LUX
Programs: IHG Pl. Amb / Accor Gold / Hilton Gold /FB Gold / M&M SEN
Posts: 253
Same for me IC Amstel - 685 EUR (so quite a heavy sum) - 5 weeks and counting and no money from IHG (and I have sent them countless messages)
The stay posted as non-qualifying by the way - even though I paid for the room 'normally',
The stay posted as non-qualifying by the way - even though I paid for the room 'normally',
Jun 4, 2015, 8:39 am
#12
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jun 4, 2015, 11:53 pm
#14
Join Date: Aug 2014
Posts: 84
In the end, I think the likelihood of problems are extremely low. But if you're not able to float the cost for at least a payment cycle and potentially even eat the loss, it's worth considering the risks.
Jun 5, 2015, 1:00 am
#15
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
In the end, I think the likelihood of problems are extremely low. But if you're not able to float the cost for at least a payment cycle and potentially even eat the loss, it's worth considering the risks.