Mobile vs Full Site Reservation Rate Discrepancy
Nov 23, 2014, 10:24 pm
#1
Original Poster
Join Date: Dec 2011
Location: East or West
Posts: 388
Mobile vs Full Site Reservation Rate Discrepancy
I booked a couple nights in Dubai on award certificates, and my email confirmation, the full website, and the IHG rep I spoke to all said the rate is $0 with $0 due. However, if I pull up the booking on the mobile website or the mobile app, it shows a rate + taxes.
The phone rep had no idea why the mobile site was showing a rate + taxes on an award stay, and suggested I call over to clarify. However, I'd rather not call overseas and figured I'd ask here.
Mobile shows:
rate: 160.32 AED per night (~US$44)
taxes: 72.06 AED
10% service charge: 32.06AED
TOTAL: 424.76 AED
(TAXES 10% per night and 20.00 AED. 10PCT MUNICIPALITY FEE AND 20AED DUBAI TOURISM DIRHAM FEE)
Full site, email, and IHG phone rep shows:
Average Nightly Rate FREE
Price for 1 rooms 2 nights FREE
Total Tax FREE
Service Charge FREE
Estimated Total Price FREE
I'm thinking this may be a glitch showing how much IHG is reimbursing them for the stay? However, I tried this with other hotels and it does not cause any discrepancies. Am curious to hear any other thoughts/theories. Anyone notice such differences before? Get charged?
The phone rep had no idea why the mobile site was showing a rate + taxes on an award stay, and suggested I call over to clarify. However, I'd rather not call overseas and figured I'd ask here.
Mobile shows:
rate: 160.32 AED per night (~US$44)
taxes: 72.06 AED
10% service charge: 32.06AED
TOTAL: 424.76 AED
(TAXES 10% per night and 20.00 AED. 10PCT MUNICIPALITY FEE AND 20AED DUBAI TOURISM DIRHAM FEE)
Full site, email, and IHG phone rep shows:
Average Nightly Rate FREE
Price for 1 rooms 2 nights FREE
Total Tax FREE
Service Charge FREE
Estimated Total Price FREE
I'm thinking this may be a glitch showing how much IHG is reimbursing them for the stay? However, I tried this with other hotels and it does not cause any discrepancies. Am curious to hear any other thoughts/theories. Anyone notice such differences before? Get charged?
Nov 24, 2014, 1:43 pm
#2
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Don't worry about it. I've found that the mobile app sometimes shows the rate that IHG pays the hotels for reward/free nights. It happens to me quite often, and has never been a problem.
Nov 25, 2014, 6:28 pm
#3
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I booked a couple nights in Dubai on award certificates, and my email confirmation, the full website, and the IHG rep I spoke to all said the rate is $0 with $0 due. However, if I pull up the booking on the mobile website or the mobile app, it shows a rate + taxes.
The phone rep had no idea why the mobile site was showing a rate + taxes on an award stay, and suggested I call over to clarify. However, I'd rather not call overseas and figured I'd ask here.
Mobile shows:
rate: 160.32 AED per night (~US$44)
taxes: 72.06 AED
10% service charge: 32.06AED
TOTAL: 424.76 AED
(TAXES 10% per night and 20.00 AED. 10PCT MUNICIPALITY FEE AND 20AED DUBAI TOURISM DIRHAM FEE)
Full site, email, and IHG phone rep shows:
Average Nightly Rate FREE
Price for 1 rooms 2 nights FREE
Total Tax FREE
Service Charge FREE
Estimated Total Price FREE
I'm thinking this may be a glitch showing how much IHG is reimbursing them for the stay? However, I tried this with other hotels and it does not cause any discrepancies. Am curious to hear any other thoughts/theories. Anyone notice such differences before? Get charged?
The phone rep had no idea why the mobile site was showing a rate + taxes on an award stay, and suggested I call over to clarify. However, I'd rather not call overseas and figured I'd ask here.
Mobile shows:
rate: 160.32 AED per night (~US$44)
taxes: 72.06 AED
10% service charge: 32.06AED
TOTAL: 424.76 AED
(TAXES 10% per night and 20.00 AED. 10PCT MUNICIPALITY FEE AND 20AED DUBAI TOURISM DIRHAM FEE)
Full site, email, and IHG phone rep shows:
Average Nightly Rate FREE
Price for 1 rooms 2 nights FREE
Total Tax FREE
Service Charge FREE
Estimated Total Price FREE
I'm thinking this may be a glitch showing how much IHG is reimbursing them for the stay? However, I tried this with other hotels and it does not cause any discrepancies. Am curious to hear any other thoughts/theories. Anyone notice such differences before? Get charged?
The us$44 will be the price IHG Corporate (or CC company) are paying the hotel per night for your "free night's"
If you could buy direct for $45/night I am sure you'd do it and not use your poinrts/certificate.
Jan 20, 2015, 4:46 am
#4
Original Poster
Join Date: Dec 2011
Location: East or West
Posts: 388
Well turns out I had to pay part of the taxes... the Dubai Tourism Fee, which is noted to be included as part of the taxes above, but was actually charged at check out. When I emailed to ask about that, the response I got was:
"Please allow me to advise that a Reward Night reservation covers the cost of the room rate and any tax that is directly applicable to the rate charged. The fee you are referring to is not affected by the cost of the room and is not controlled or retained by the hotel. I can understand the confusion however this fee would not be included as part of your Reward Nights reservation."
Doesn't seem like the IHG T&C mentions this:
"Each reward is valid only for a double or king room for one night and tax."
Oh well.
"Please allow me to advise that a Reward Night reservation covers the cost of the room rate and any tax that is directly applicable to the rate charged. The fee you are referring to is not affected by the cost of the room and is not controlled or retained by the hotel. I can understand the confusion however this fee would not be included as part of your Reward Nights reservation."
Doesn't seem like the IHG T&C mentions this:
"Each reward is valid only for a double or king room for one night and tax."
Oh well.