Qster

For the past couple of years, work required us to book all travel arrangements through Travelocity, no issue until now, received the following email, does it make sense for a 5 night stay in London booked through Travelocity corporate rate? If so, it means that I will no longer be staying in any IHG properties as I cannot book outside of Corporate Travelocity. The stay is also not recognized for status determination purposes.

"Thank you for contacting IHG Rewards Club regarding your account. We appreciate the opportunity to assist you with your account discrepancy.

After further review, our records show that the stay in question was booked using a third-party website. Unfortunately, we will be unable to issue IHG Rewards Club points for your discounted room rate per section 12 of the IHG Rewards Club Terms and Conditions.

For your reference, third party website such as Expedia, Orbitz, Hotels.com, and Travelocity are all net wholesale internet booking sites. As such, they purchase deeply discounted rates from the hotels in order to pass the savings on to their customers. Before confirming reservations through these net wholesalers, customers are given notification that credit with loyalty programs will not be issued.

We apologize for any inconvenience this issue may have caused as we value your patronage. We suggest booking future reservations through www.ihgrewardsclub.com to ensure the stay qualifies for credit.

Once again, thank you for taking the time to contact us. Should you require further assistance, please feel free to contact IHG Rewards Club Service Center again."

WilcoRoger

You'll be hard-pressed indeed to find a loyalty programme that will earn you loyalty points/stay credit for stays booked on Travelocity (or any other OTA, for that matter). I can think of exactly none.

Qster

That's what I am afraid of, at least I still get my airline points. At least Fairmont and Carlson havnt cut me off yet.

istroke

Did you atleast get status benefits?

sdsearch

And that's why they do it, because doing that way, they get the "kickbacks" (cashback, points, whatever) rather than you.

There's no easy way for a company to collect the points for work-related hotel stays other than by using a third-party site that supports that.