How long to wait before submitting missing stay points claim?
Mar 10, 2012, 3:42 am
#1
Original Poster
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Diamond Ambassador
Posts: 510
How long to wait before submitting missing stay points claim?
We stayed at a CP last wekend and haven't got the points credited yet, which is longer than I've had to wait before.
When do they tend to send the points off for credit?
How long should I wait before submitting a missing points claim through the PCR website?
When do they tend to send the points off for credit?
How long should I wait before submitting a missing points claim through the PCR website?
Mar 10, 2012, 6:40 am
#2
Join Date: Jan 2012
Posts: 11
We stayed at a CP last wekend and haven't got the points credited yet, which is longer than I've had to wait before.
When do they tend to send the points off for credit?
4 days normally
How long should I wait before submitting a missing points claim through the PCR website?
When do they tend to send the points off for credit?
4 days normally
How long should I wait before submitting a missing points claim through the PCR website?
Mar 10, 2012, 7:26 am
#3
Original Poster
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Diamond Ambassador
Posts: 510
Mar 10, 2012, 8:02 am
#4
Join Date: Jun 2010
Location: Bristol
Programs: IHG Priority Club, BA Exec Club, KLM Flying Blue
Posts: 60
Funnily enough, I stayed at CP Leeds on the 1st of the Month and points havent posted for me either. Points almost always post exactly 5 days after checkout. Submitted a claim this morning.
Mar 13, 2012, 11:37 am
#6
Join Date: Jun 2010
Location: Bristol
Programs: IHG Priority Club, BA Exec Club, KLM Flying Blue
Posts: 60
After a few days of no action, I called up the call centre (Philippines) this morning and had the points added manually. 5/5 in terms of how quickly and efficiently they dealt with this. Kind of reminds me when I applied online for AMB and waited for days while nothing was processed but then called in and had it all done there and then.