Stefan Daystrom

Perhaps that problem will disappear soon, but not because of RN's doing?

I just heard on the news the other night that, as a result of both US$ devaluation and CDN$ improvement, US$ was on parity with CDN$ for the first time.

As I write this, www.xe.com shows: 1.00 CAD = 0.999151 USD

oldpenny16

I having posting problems for AA IDine for the end of August. No response with both email and snail mail, but I have copies of everything and will resend.

Good luck folks! This takes the fun out of IDine.

Beckles

I tried emailing them a few dines that were missing, figuring it might make it easier for them, but I never received a response, so I ended up just phoning them in the end. The two times I have had missing dines, the phone people were able to resolve them in a few weeks without issue, I would just suggest phoning them instead and not bothering with email or snail mail (though you will have to send them documentation after the phone call, I've emailed it when I've done it).

Based on my experience I'd put RewardNetwork's accuracy rate at about 98% (1 in 50 dines requires me to contact them), given the interactions between all the restaurants, credit card processors, and RewardsNetwork, I don't think that's too bad. Their accuracy rate is 100% after one phone call to fix any that don't go through automatically, I wish other companies I had issues with only required me to call them once to fix things! On top of that, in my limited dealings with their phone reps I think they are very good at what they do compared to other phone reps I have to deal with.

oldpenny16

I posted above about a missing IDine posting. I always check their WEB site prior to going to the restaurants. On this case the restaurant showed active with benefits available on the day and at that time of time.

I finally heard from AA IDine. The restaurant quit the program nearly 2 weeks before this attempt to Dine and was listed as an active restaurant that entire time, even showed on my 'favorites'.

The person sending me the email said (and other people on FT have reported the same) that I should telephone them to verify prior to a major Dine attempt.

Hogwash!

This is false advertising! We would have selected a different restaurant in this case.

Not pleased at all!

margarita girl

Don't accept this answer! I got 500 courtesy points for dining at the wrong restaurant because the map was incorrect on the i-dine website. Their website was wrong. You ate there in good faith. They owe you points!

oldpenny16

There are pitiful few IDine places in my area. We know them all well.

JDiver

Another kind of fiasco reared its ugly heard a couple of days ago:

My favorite restaurant in the SMF area is 55 Degrees, in downtown Sacramento. When I checked the beginning of the month listings on Aadvantage RN, it showed a Zagat Survey link. The Zagat review said:

Er, MePa is in NEW YORK CITY, Zak Pelaccio was at 5 Ninth, in a MePa brownstone. Worse, the review is largely negative, and is about 180 degrees out from the 55 Degrees restaurant. They were called, but the link still exists (and another call today also warns of changes coming... )

NJUPINTHEAIR

You should advise the restaurant. They will have things fixed by IDINE lot sooner.

JDiver

That's what I did first, at the beginning of the week, so they could contact their account representative. I've now called and e-mailed. (I suspect this is one of those diffused responsibility issues wherein RN blames Zagat, Zagat hasn't been contacted, and RN hasn't deleted the link.)

margarita girl

Yesterday, my YTD earnings were listed as 16,730 miles and my program to date miles were 100,935 miles. Today, my YTD earnings are listed as 11,730 miles and my program to date miles are 47,535. Plus I see that all the bonus miles have been deleted from my account summary. (Glad I'm keeping an excel spreadsheet of miles earned!)

Miles have not been deducted from my AA account, but if they don't fix this, it will make it more difficult to claim missing miles. I have 3 instances where the 250 bonus miles never posted, and I'm waiting the required 6-8 weeks before complaining.

sdsearch

On the other hand, they've had a another bug for the past 3.5 months: The rate your dine bonus, which is identified as "VIP bonus" when it gets to the airline, and which was identified as such at AAdvantage Dining when it was it was first used (then as an additional promo, as opposed to the basic VIP promo) last fall, has since the start of the year shown up as just an extra listing of the dine, with an extra "rate me" link, making it very confusing to see what you've already rated and what you haven't.

Then they had another bug a few weeks ago where a bunch of 250 mile bonuses at AA posted at the airline on time but didn't show up at AAdvantage Dining until a week or two later!

Could it be they were trying to fix these bugs but introduced a different one?

soundgarden

I checked my account, and the same thing is true for me. A bunch of my 250 miles bonuses and Rate Your Dine bonuses are gone. My YTD dining miles dropped in half as well.

KathyWdrf

Yes, I've lost the last 11 transactions -- everything after March 7 has simply been wiped out! And of course my totals are wrong as well.

The funny thing is, I still got a "new award" message announcing I had just earned AAdvantage miles. But in the body of the message, it says, "Can't find Transaction."

KathyWdrf

My transactions and miles have come back! ^

Check your accounts now, those who noticed the glitch.

sdsearch

And check further. Something else has changed (like I said, I think this glitch happened when they were trying to fix another bug). My "duplicate" dine listings that are actually the "rate your dine" bonus no longer show the duplicate "rate your dine" link. Previously, since I wasn't rating the duplicates, when I'd rate a new restaurant, it would pester me to rate dozens of restaurants I'd dined at in previous months where I had rated each dine once but hadn't rated it twice. Today, I rated new dines, and the only dines it promted me about were the new ones.

If this sticks, then in my book it's a decent tradeoff for a few days of bigger bugs.