Rebooking cancelled flight with Iberia - advice needed
Aug 22, 2016, 11:18 am
#1
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Join Date: Jul 2014
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Posts: 2,501
Rebooking cancelled flight with Iberia - advice needed
Hello,
My sister is due to fly Hamburg - Madrid via Heathrow on 22 December. British Airways has cancelled one of her flights (HAM-LHR), so she's looking into options to change it. Ticket was bought with Iberia, full itinerary is HAM-LHR-MAD-HAM.
Now, when we check online, we can still see seats on HAM-LCY-MAD evening departures or similar one via MUC. Iberia refuses to rebook onto those services quoting rules that booking class is too high, so they want my sister to fly the day later.
To add insult to the injury, first agent she spoke to, has already rebooked her onto flights on 23 December; now she's been informed that any further changes will be payable. My sister did not agree to any changes.
Any advice on how to deal with Iberia Customer Service? Not sure if that matters, my sister is oneworld Sapphire (BA EC Silver), but don't think Iberia would take this into account.
Many thanks in advance!
My sister is due to fly Hamburg - Madrid via Heathrow on 22 December. British Airways has cancelled one of her flights (HAM-LHR), so she's looking into options to change it. Ticket was bought with Iberia, full itinerary is HAM-LHR-MAD-HAM.
Now, when we check online, we can still see seats on HAM-LCY-MAD evening departures or similar one via MUC. Iberia refuses to rebook onto those services quoting rules that booking class is too high, so they want my sister to fly the day later.
To add insult to the injury, first agent she spoke to, has already rebooked her onto flights on 23 December; now she's been informed that any further changes will be payable. My sister did not agree to any changes.
Any advice on how to deal with Iberia Customer Service? Not sure if that matters, my sister is oneworld Sapphire (BA EC Silver), but don't think Iberia would take this into account.
Many thanks in advance!
