Great Seats, Terrible Service
Jun 23, 2015, 8:33 am
#16
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
I took it that he was flying J but feels that he got service typical of Y.
I've personally had very good experiences with IB crews (several TATL trips each year, although mostly in Y, and, until recently, about 40 short-haul segments each year), but I suppose I am a low-maintenance kind of passenger. In IB I have had good experiences in general with crews and telephone customer services, but much more irregular with ground staff.
I've personally had very good experiences with IB crews (several TATL trips each year, although mostly in Y, and, until recently, about 40 short-haul segments each year), but I suppose I am a low-maintenance kind of passenger. In IB I have had good experiences in general with crews and telephone customer services, but much more irregular with ground staff.
Jun 23, 2015, 9:58 am
#17
Original Poster
Join Date: Sep 2011
Posts: 204
Was I wrong to request a drink earlier than 2 hours into the flight in biz class? I'm flying home the same way again soon. In case it makes any difference, there is no first class on these flights, just coach and biz.
Jun 24, 2015, 2:11 pm
#18
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M Senator
Posts: 2,181
I've only done four IB flights in the last year (ZAG-MAD-ORD and ZAG-MAD-MIA--all in J) and the cabin crew has been great on all four segments. They have been friendly, gracious and service-oriented and the purser was very proactive and helpful, too. No problems in Madrid, either. I don't want to discount what happened to the OP but that hasn't been my experience on Iberia at all.
Jun 26, 2015, 12:51 am
#19
Join Date: Aug 2014
Location: London UK
Programs: All Expired... :-(
Posts: 410
Jun 26, 2015, 3:19 am
#20
Original Poster
Join Date: Sep 2011
Posts: 204
I've had very good experiences with IB then again I was travelling in J not in Y like the OP.
Sounds to me as if it got off to a bad start on the ground which meant he boarded in a negative frame of mind. Persistently demanding to be served a drink especially so soon after boarding just gives me the impression they were expecting to receive a premium service in Y.
Sounds to me as if it got off to a bad start on the ground which meant he boarded in a negative frame of mind. Persistently demanding to be served a drink especially so soon after boarding just gives me the impression they were expecting to receive a premium service in Y.
Jun 26, 2015, 9:27 am
#21
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Were you given a pre-departure drink?
The first thing IB crew do after departure is start preparing the serving of the post departure drink as soon as they are released from their seats. On all the J flights I've had this happens within the first hour and we always sit in the back row so get served last. No idea why it took them over two hours on this occasion.
Jul 4, 2015, 7:10 pm
#23
Join Date: Jun 2004
Location: Spain
Programs: IB Plat - Hilton Gold - Marriott Gold - IHG Ambassador
Posts: 464
IB is very similar to AA, UA, DL in terms of service.
You MAY have a good experience, you WILL PROBABLY not have it.
Unions maybe, FA´s can´t lose their job.
Treating you well does not make any difference to them.
They are tired, bored, and, in my opinion, they do not like what they do.
By the way, AA´s new business class is MUCH better than it was before....but onboard service has not changed.
Again, I´ve had SOME good experiences, but definitely not consistently.
Same in IB.
You MAY have a good experience, you WILL PROBABLY not have it.
Unions maybe, FA´s can´t lose their job.
Treating you well does not make any difference to them.
They are tired, bored, and, in my opinion, they do not like what they do.
By the way, AA´s new business class is MUCH better than it was before....but onboard service has not changed.
Again, I´ve had SOME good experiences, but definitely not consistently.
Same in IB.