With new service dubbed MyBagTag
Iberia becomes first airline to allow passangers to download and print luggage
The MyBagTag service speeds check-in, saves airport time and is more convenient for the customer
Now available for all Iberia Group point-to-point flights to/from any domestic destination, and soon to be extended to other cities outside Spain
MyBagTag is part of Iberia’s Ágora Project, intended to improve customers’ airport experience
Madrid, July 09, 2013
Iberia today launched its pioneering MyBagTag service to become the world first airline to allow passengers to download and print their own luggage tags from its website.
Customers checking in on line at www.iberia.com
can specify the number of pieces of luggage they wish to check in, and download, print, and attach the tags themselves, having folded the printer page into quarters. The re-usable plastic envelopes for holding the tags can be picked up at any Spanish airport. The pre-tagged luggage can be checked in at fast bag-drop counters (numbers 810-811 and 850-851 at Iberia’s T4 hub in Madrid-Barajas airport).
The MyBagTag service can be used on Iberia, Iberia Express, and Air Nostrum point-to-point flights to/from any domestic destination, and the service is soon to be extended to the Spanish airline’s European and overseas destinations. Later on, it will be extended to cover flights with connections.
The main advantages of MyBagTag service are more flexibility and comfort in checking in luggage, as customers will be able to get their tags wherever there is an Internet connection. Use of this service can significantly shorten airport waiting time.
This system, including the plastic envelopes, and the automatic reading of the tags, was tested in recent months in Madrid, Malaga, Palma de Majorca, Barcelona, and Alicante airport. The reading of the tags proved to be 100% reliable, regardless of the printer, paper, or ink colour used.
The new system was readied in a record time and involved the integration of numerous systems and the coordination of several interdisciplinary teams of specialists.
The MyBagTag initiative, launched at the start of this year’s summer travel season, is a part of Iberia’s Ágora project, intended to improve flight punctuality, efficiency, and the quality of customers’ experience at airports. The measures introduced under this project helped earn recognition for Iberia’s T4 hub in Madrid-Barajas airport as the third-best passenger terminal in the world, in a Skytrax survey of more than 12 million passenger in some 400 airports around the world.
MyBagTag is aligned with the recommendations of the IATA Fast Travel initiative, calling for more customer participation in check-in, boarding, and incident-resolution procedures. In 2012 Iberia was one of only six of the world airlines to be honoured with IATA’s Gold Fast Travel Award for its accomplishments in this area.