Latest 'your account summary' email
Feb 24, 2016, 4:51 am
#1
Ambassador: World of Hyatt
Original Poster
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,234
Latest 'your account summary' email
arrived this morning, and I wanted to check my lifetime points so I opened it to check...
And there's no account summary there at all. No tier information, no stays/nights YTD, no current points, nothing. Just a banner asking for my vote at the Freddies, and some info about promos, etc.
Ho hum...
And there's no account summary there at all. No tier information, no stays/nights YTD, no current points, nothing. Just a banner asking for my vote at the Freddies, and some info about promos, etc.
Ho hum...
Feb 24, 2016, 10:17 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Same as with UA . . . the supposed monthly "account statement" provides no actual account information, just marketing.
It's mildly disturbing because it says they now view "communication" as exclusively a synonym for "marketing opportunity" rather than for actually communicating with their (supposedly) most valued customers. We have become nothing but marketing receptors.
It's mildly disturbing because it says they now view "communication" as exclusively a synonym for "marketing opportunity" rather than for actually communicating with their (supposedly) most valued customers. We have become nothing but marketing receptors.
Feb 24, 2016, 12:01 pm
#8
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
Yes, I assume either retiring that loyalty level, or increasing the threshold ... I'm 5-6 years of constant work travel away from lifetime diamond, so I'm not sure if I should feel disappointed
Feb 24, 2016, 4:17 pm
#9
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
The only useful information in the email for me was the opening of the Hyatt house Naples since that wasn't announced here in the forum (the HP San Juan was) - useful for me to create a property link in the property index sticky.
Feb 24, 2016, 4:27 pm
#10
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
If they increase the threshold, I hope they pro-rate the increase for anyone at least halfway to the current one.
Feb 24, 2016, 7:44 pm
#12
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Same as with UA . . . the supposed monthly "account statement" provides no actual account information, just marketing.
It's mildly disturbing because it says they now view "communication" as exclusively a synonym for "marketing opportunity" rather than for actually communicating with their (supposedly) most valued customers. We have become nothing but marketing receptors.
It's mildly disturbing because it says they now view "communication" as exclusively a synonym for "marketing opportunity" rather than for actually communicating with their (supposedly) most valued customers. We have become nothing but marketing receptors.
