i thought hyatt was different from the other chains ...
Feb 22, 2016, 10:50 pm
#1
Original Poster
Join Date: Sep 2008
Posts: 7,875
i thought hyatt was different from the other chains ...
But I guess they are all the same.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
Feb 22, 2016, 11:26 pm
#2
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
But I guess they are all the same.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
No.
Not everyone has been status matched. Believe it or not some of us actually earned it. Shocking, I know.
Guaranteed 28 nights in a suite if maximised beats arguing with the front desk of a SPG property or attempting to apply a SNA.
I've never spoken to the Phillipines when I've contacted Hyatt. I've spoken to Australia, and the US Diamond and Private Line. In fact Hyatt offers a Private Line or My Concierge service for Diamond guests.
But don't let facts get in the way of your assessment of a global hotel chain after 'a few stays.'
Feb 22, 2016, 11:27 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
But I guess they are all the same.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
Feb 22, 2016, 11:36 pm
#4
Original Poster
Join Date: Sep 2008
Posts: 7,875
No.
Not everyone has been status matched. Believe it or not some of us actually earned it. Shocking, I know.
Guaranteed 28 nights in a suite if maximised beats arguing with the front desk of a SPG property or attempting to apply a SNA.
I've never spoken to the Phillipines when I've contacted Hyatt. I've spoken to Australia, and the US Diamond and Private Line. In fact Hyatt offers a Private Line or My Concierge service for Diamond guests.
But don't let facts get in the way of your assessment of a global hotel chain after 'a few stays.'
Not everyone has been status matched. Believe it or not some of us actually earned it. Shocking, I know.
Guaranteed 28 nights in a suite if maximised beats arguing with the front desk of a SPG property or attempting to apply a SNA.
I've never spoken to the Phillipines when I've contacted Hyatt. I've spoken to Australia, and the US Diamond and Private Line. In fact Hyatt offers a Private Line or My Concierge service for Diamond guests.
But don't let facts get in the way of your assessment of a global hotel chain after 'a few stays.'
Feb 22, 2016, 11:36 pm
#5
Original Poster
Join Date: Sep 2008
Posts: 7,875
Feb 22, 2016, 11:53 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
Feb 23, 2016, 1:24 am
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
But I guess they are all the same.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
I matched to Diamond status a few months ago (probably like everybody else), and stayed in Hyatt a few times since. There are definitely more guaranteed benefits than SPG and Marriott. The guaranteed DSU is nice. But the service is still hit or miss (just like any other hotel), and Hyatt customer service is just as bad as Marriott's (I guess in ranking of worse is IHG, where you speak to someone in the Philippines who doesn't really seem to understand English. Marriott people don't seem to understand very much via email). They don't respond to web complaints, when I emailed something to the agent I spoke to on the phone I got no response.
The concept is interesting: standardization to ensure quality service. But I guess it is impossible to standardize culture.
It may be a good idea to recap your issues here - perhaps more experienced forum members (you know, the folks who do earn status year after year) can suggest the best way to handle things
Feb 23, 2016, 2:45 am
#8
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
^I disagree with your claim that hyatt doesnt respond to complaints - sorry but this looks like a rant without any facts.
It may be a good idea to recap your issues here - perhaps more experienced forum members (you know, the folks who do earn status year after year) can suggest the best way to handle things
It may be a good idea to recap your issues here - perhaps more experienced forum members (you know, the folks who do earn status year after year) can suggest the best way to handle things
Last edited by 59Impala; Feb 23, 2016 at 2:53 am
Feb 23, 2016, 3:01 am
#9
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,165
Not true. I moved from Sheraton and Intercontinental brands due to massive inconsistency in hotel quality and too many incompetent staff encounters. In all my travels, esp within the Middle East, EU and Asia, Hyatt have been mostly bliss in comparison. Much more polished, consistent in product and professional, be it in house or on the phone. I have not yet reached Diamond (get close some years!) but can only imagine it would be top notch.
Disclaimer: US properties for some bizarre reason do leave a lot to be desired at times-considering its a US chain
Disclaimer: US properties for some bizarre reason do leave a lot to be desired at times-considering its a US chain
Feb 23, 2016, 6:10 am
#11
Join Date: Jan 2016
Location: NY Metro
Programs: Hyatt GP Diamond
Posts: 242
While there is no disputing the fact that Hyatt's IT systems leave something to be desired, I will say that I've never had a problem resolving any issues with a call to HGP with someone fully willing to help (and fluent in English). Requests made over email do appear to be outsourced and can take some time for a response with limited effectiveness and understanding.
I've found the culture (especially management) to be fairly consistent and commensurate with hotel class at most of the properties.
I've found the culture (especially management) to be fairly consistent and commensurate with hotel class at most of the properties.
Feb 23, 2016, 7:04 am
#12
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
While there is no disputing the fact that Hyatt's IT systems leave something to be desired, I will say that I've never had a problem resolving any issues with a call to HGP with someone fully willing to help (and fluent in English). Requests made over email do appear to be outsourced and can take some time for a response with limited effectiveness and understanding.
I've found the culture (especially management) to be fairly consistent and commensurate with hotel class at most of the properties.
I've found the culture (especially management) to be fairly consistent and commensurate with hotel class at most of the properties.
Also, several posts have been deleted. Discontinue with the off topic bickering (stereotypes etc) or this thread will be locked - were putting it in a short leash.
Peteropny - co-mod - Hyatt
Feb 23, 2016, 12:49 pm
#14
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
No.
Not everyone has been status matched. Believe it or not some of us actually earned it. Shocking, I know.
Guaranteed 28 nights in a suite if maximised beats arguing with the front desk of a SPG property or attempting to apply a SNA.
I've never spoken to the Phillipines when I've contacted Hyatt. I've spoken to Australia, and the US Diamond and Private Line. In fact Hyatt offers a Private Line or My Concierge service for Diamond guests.
But don't let facts get in the way of your assessment of a global hotel chain after 'a few stays.'
Not everyone has been status matched. Believe it or not some of us actually earned it. Shocking, I know.
Guaranteed 28 nights in a suite if maximised beats arguing with the front desk of a SPG property or attempting to apply a SNA.
I've never spoken to the Phillipines when I've contacted Hyatt. I've spoken to Australia, and the US Diamond and Private Line. In fact Hyatt offers a Private Line or My Concierge service for Diamond guests.
But don't let facts get in the way of your assessment of a global hotel chain after 'a few stays.'
Feb 23, 2016, 12:54 pm
#15
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,916
