Will Hyatt honor a prepaid travel-agency booking when they're showing sold out?
#1
Original Poster
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Will Hyatt honor a prepaid travel-agency booking when they're showing sold out?
HR Minneapolis, for a future date, shows only Guaranteed Available Rate of $349.
Skoosh.com has it (okay, HAD it ... I got the last room) for $105.36 prepaid. They sent me a voucher to give to the front desk.
The voucher says "Prepaid Hotel Voucher (to be presented to the hotel on check-in)" and "This reservation is booked and payable via JacTravel. Under no circumstances should the guest be charged except for extras."
It then gives two phone numbers in England to call if any questions.
When I google Skoosh Reviews ... let's just say that some people have had bad experiences (but to be fair, some people have had good experiences as well).
Do you reckon that I really have a valid reservation? How would one find out for sure? (preferably before the stay)
Skoosh.com has it (okay, HAD it ... I got the last room) for $105.36 prepaid. They sent me a voucher to give to the front desk.
The voucher says "Prepaid Hotel Voucher (to be presented to the hotel on check-in)" and "This reservation is booked and payable via JacTravel. Under no circumstances should the guest be charged except for extras."
It then gives two phone numbers in England to call if any questions.
When I google Skoosh Reviews ... let's just say that some people have had bad experiences (but to be fair, some people have had good experiences as well).
Do you reckon that I really have a valid reservation? How would one find out for sure? (preferably before the stay)
#2
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Wirelessly posted (iPhone 5: Mozilla/5.0 (iPhone; CPU iPhone OS 8_1_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B466 Safari/600.1.4)
Call the hotel?
Call the hotel?
#8
Original Poster
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
#10
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
IME, individual properties will match other published rates if you call them, I've even had the Hyatt Australian call centre remove inventory from an external site and offer me the same price. These are not BRG claims.
#11
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
I suppose there's no harm in asking. If the hotel wants to cheat the wholesaler, that's on them. That said, I would expect to hear "no".
#13
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Perhaps there are different rules in Australia, but here in the US that is likely a breach of contract. We didn't have many wholesalers at any of the hotels where I worked as a Revenue Manager. But, for the ones we did, the only way to get that rate was by booking through that company. Since wholesale rates always had a list of restrictions, they were never eligible for price matching.
I suppose there's no harm in asking. If the hotel wants to cheat the wholesaler, that's on them. That said, I would expect to hear "no".
I suppose there's no harm in asking. If the hotel wants to cheat the wholesaler, that's on them. That said, I would expect to hear "no".
#15