Should I escalate switching from points to award night?
Mar 11, 2015, 7:40 pm
#1
Original Poster
Join Date: Nov 2011
Location: Phoenix area
Programs: AA, SWA, most hotel programs
Posts: 356
Should I escalate switching from points to award night?
I have a 3-night reservation booked with points at the Vendome but now my husband has his award nights available so I want to switch out two nights. The 800-reservation rep says the system doesn't allow changes. The reservation has to be cancelled and re-booked as points for one night and 2 nights as awards. BUT there are no standard rooms available so during the process of re-booking some other person could nab those nights. Do you think I could escalate this to a supervisor to get it done? Have others been successful? My 2 free nights will post next month before the stay. Should wait and try again at that time?
Mar 11, 2015, 10:17 pm
#2
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
I have a 3-night reservation booked with points at the Vendome but now my husband has his award nights available so I want to switch out two nights. The 800-reservation rep says the system doesn't allow changes. The reservation has to be cancelled and re-booked as points for one night and 2 nights as awards. BUT there are no standard rooms available so during the process of re-booking some other person could nab those nights. Do you think I could escalate this to a supervisor to get it done? Have others been successful? My 2 free nights will post next month before the stay. Should wait and try again at that time?
Mar 12, 2015, 3:16 am
#3
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
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I was also told that this was not possible at the GP level. Hotels may be able to do it since they control the inventory and can internally open the necessary availability to facilitate the change.
I was also told that this was not possible at the GP level. Hotels may be able to do it since they control the inventory and can internally open the necessary availability to facilitate the change.