New Diamond Benefits Starting March 1st, 2015
Mar 6, 2015, 8:09 pm
#106
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
There is no TSA at SFO; passenger and baggage screening is operated by a private contractor (Covenant).
In any event, as stated upthread, a same day bp will allow you to access any concourse/terminal at SFO.
Mar 12, 2015, 10:24 pm
#107
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
For those booking rooms under the Guest of Honor program, make sure that under the room rate code, it's booked as HON.
I booked my daughter + friend into a room under Guest of Honor program and spent a while on the phone with the reservations agent. The agent booked the room as GP (general points) instead of HON and the hotel did not extend them Diamond benefits.
Just FYI. I will PM the Hyatt Concierge so that they can verify the appropriate coding is listed in the reservation agents' 'cheat sheet'.
I booked my daughter + friend into a room under Guest of Honor program and spent a while on the phone with the reservations agent. The agent booked the room as GP (general points) instead of HON and the hotel did not extend them Diamond benefits.
Just FYI. I will PM the Hyatt Concierge so that they can verify the appropriate coding is listed in the reservation agents' 'cheat sheet'.
Mar 12, 2015, 10:44 pm
#109
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Mar 14, 2015, 2:13 am
#112
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Mar 14, 2015, 5:25 pm
#113
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Applied the Guest of Honor for a friend. Found out that the hotel never offered a Diamond amenity choice. I followed up directly with the hotel and they replied that they were unsure of how the program worked and apologized.
Mar 15, 2015, 9:42 am
#114
Join Date: Feb 2003
Location: Austria (Vbg)
Programs: LX SEN, BA Gfl/GGL, IC Dia, HH Dia, Hyatt LT GLOB
Posts: 1,585
Got mine UA day passes earlier this week by post in Austria... not sure how I'll use them as I'm *G anyway, but maybe I'll pass them on to a olleague in my company who is heading to the US in summer...
Mar 19, 2015, 9:58 am
#115
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Just an update. I was speaking with the guest services manager and he asked how I liked the new GOH program, as they had just received full training on it a week before.
I told him my concern and thanked Hyatt for making my points more valuable.
He looked at me like I was nuts and I explained that IF people wanted to sell them, they were now worth more because they came with club access and a room upgrade.
He said he never thought of that. Duh... well, it's much like the diamond challenge DSU issue, the folks at GP don't really understand how people work the program
Anyway, I also commented about my concern regarding diamond members losing out on upgrades to GOH people, and he said that SOP was that they are considered a rung below diamond members and will recieve benefits after the diamonds were all taken care of.
Now this is only at one hotel, but it was good to know they actually took the time to explain the program to their employees.
I told him my concern and thanked Hyatt for making my points more valuable.
He looked at me like I was nuts and I explained that IF people wanted to sell them, they were now worth more because they came with club access and a room upgrade. He said he never thought of that. Duh... well, it's much like the diamond challenge DSU issue, the folks at GP don't really understand how people work the program
Anyway, I also commented about my concern regarding diamond members losing out on upgrades to GOH people, and he said that SOP was that they are considered a rung below diamond members and will recieve benefits after the diamonds were all taken care of.
Now this is only at one hotel, but it was good to know they actually took the time to explain the program to their employees.
May 6, 2015, 4:50 pm
#116
Join Date: Jan 2012
Programs: AA Platinum, Hyatt Globalist, Hilton Diamond, Bonvoy Titanium
Posts: 174
Just an update. I was speaking with the guest services manager and he asked how I liked the new GOH program, as they had just received full training on it a week before.
I told him my concern and thanked Hyatt for making my points more valuable. He looked at me like I was nuts and I explained that IF people wanted to sell them, they were now worth more because they came with club access and a room upgrade.
He said he never thought of that. Duh... well, it's much like the diamond challenge DSU issue, the folks at GP don't really understand how people work the program
Anyway, I also commented about my concern regarding diamond members losing out on upgrades to GOH people, and he said that SOP was that they are considered a rung below diamond members and will recieve benefits after the diamonds were all taken care of.
Now this is only at one hotel, but it was good to know they actually took the time to explain the program to their employees.
I told him my concern and thanked Hyatt for making my points more valuable.
He looked at me like I was nuts and I explained that IF people wanted to sell them, they were now worth more because they came with club access and a room upgrade. He said he never thought of that. Duh... well, it's much like the diamond challenge DSU issue, the folks at GP don't really understand how people work the program
Anyway, I also commented about my concern regarding diamond members losing out on upgrades to GOH people, and he said that SOP was that they are considered a rung below diamond members and will recieve benefits after the diamonds were all taken care of.
Now this is only at one hotel, but it was good to know they actually took the time to explain the program to their employees.
May 6, 2015, 11:44 pm
#117
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Because lots of us realize that while gaming the system is nice for a while, when they eventually catch up the results often are not in our favor. So I tend to like the program to function as intended and benefit from that.
May 8, 2015, 9:24 am
#118
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
May 8, 2015, 9:29 am
#119
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300