Points not posting correctly...again!!!
Feb 4, 2015, 6:51 pm
#1
Original Poster
Join Date: Jan 2009
Location: Texas
Programs: Hyatt Lifetime Globalist
Posts: 454
Points not posting correctly...again!!!
My last two stays have both posted just slightly lower than what should have been earned. Both were very simple bills with just room and tax so not sure why the eligible spend field is showing up slightly lower. Has not had a huge points impact but hate having to keep checking and getting Hyatt to fix it.
Anyone else seeing this?
Anyone else seeing this?
Feb 9, 2015, 2:41 am
#3
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
I actually never calculate the actual points to be credited...
however, on my last stay at the HR Mumbai, only 1 night instead of 2 nights were credited. After I called customer service, they corrected this immediately, actually adding 3 nights to my account instead of 2.
however, on my last stay at the HR Mumbai, only 1 night instead of 2 nights were credited. After I called customer service, they corrected this immediately, actually adding 3 nights to my account instead of 2.
Feb 9, 2015, 9:59 am
#5
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Good Morning!
Thank you for alerting us to this issue. We were able to identify a problem with how the base points were being calculated at a limited number of hotels and made corrections to prevent this error from recurring. However, if you should ever notice this type of discrepancy in the future, please reach out to us directly, and we will be happy to research the stay.
Thanks!
Thank you for alerting us to this issue. We were able to identify a problem with how the base points were being calculated at a limited number of hotels and made corrections to prevent this error from recurring. However, if you should ever notice this type of discrepancy in the future, please reach out to us directly, and we will be happy to research the stay.
Thanks!
Feb 19, 2015, 9:25 pm
#6
Join Date: Jul 2013
Posts: 236
While not directly related I had 3 separate consecutive night stays this past week where my Diamond Amenity bonus points were forgotten. I emailed customer service each time and the errors were corrected quickly. However only the last correction received the 1500 retro point credit (the first two only got 1000).
I'll echo the sentiment that Hyatt's inconsistency with IT issues is frustrating.
I'll echo the sentiment that Hyatt's inconsistency with IT issues is frustrating.
Feb 20, 2015, 1:12 am
#7
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I figure that the Diamond Amenity points are something that needs to be done manually by the property you are staying at.... you do have a choice there. The same for the correction when they don't post.
So this is not IT related but simply people not following procedures.
So this is not IT related but simply people not following procedures.
Feb 20, 2015, 1:28 am
#8
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
While not directly related I had 3 separate consecutive night stays this past week where my Diamond Amenity bonus points were forgotten. I emailed customer service each time and the errors were corrected quickly. However only the last correction received the 1500 retro point credit (the first two only got 1000).
I'll echo the sentiment that Hyatt's inconsistency with IT issues is frustrating.
I'll echo the sentiment that Hyatt's inconsistency with IT issues is frustrating.
Feb 20, 2015, 5:02 pm
#9
Join Date: Jul 2013
Posts: 236
While not directly related I had 3 separate consecutive night stays this past week where my Diamond Amenity bonus points were forgotten. I emailed customer service each time and the errors were corrected quickly. However only the last correction received the 1500 retro point credit (the first two only got 1000).
I'll echo the sentiment that Hyatt's inconsistency with IT issues is frustrating.
I'll echo the sentiment that Hyatt's inconsistency with IT issues is frustrating.
GP Concierge just contacted me about my post and offered to make it right. I am most appreciative of their efforts!
Feb 21, 2015, 4:05 am
#10
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
I've had a lot of issues with bonus points not posting, both the diamond welcome points as well as a hotel-specific 1K/stay offer last year at a HH which I frequent.
I've always just PM'ed the GP Concierge team here, and they have always resolved it amazingly quickly, usually a few hours or less. ^
I've always just PM'ed the GP Concierge team here, and they have always resolved it amazingly quickly, usually a few hours or less. ^
Feb 21, 2015, 7:13 am
#11
Suspended
Join Date: Aug 2010
Location: Vancouver
Programs: CX DM, SQ TPP, QF GO LIFE, OZ*G LIFE, Marriott TIT LIFE, WOH GLOBALIST LIFE, HH DM, BA GO LIFE
Posts: 598
Incorrect posting would impact your base points for Lifetime Diamond count.
That's why it's important to keep a close tab on the posting.
That's why it's important to keep a close tab on the posting.