Folio under the door
Feb 4, 2014, 10:55 am
#1
Original Poster
Join Date: Jul 2011
Location: Midwest
Programs: Hyatt Diamond,SPG PLat, hilton
Posts: 8
Folio under the door
I would like to hear from the group on their response about the bill under the door.
I have asked several times to hold my bill and after each stay when I got up I found the bill under the door.
Thanks
I have asked several times to hold my bill and after each stay when I got up I found the bill under the door.
Thanks
Feb 4, 2014, 11:30 am
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1* or 9*? The lower end the property, the less staffed it is and the less likely it is to be able to effectively cope with variances from ordinary procedures.
The solution is to stay at a property which will offer you the service of an emailed folio or hold at the front desk.
The solution is to stay at a property which will offer you the service of an emailed folio or hold at the front desk.
Feb 4, 2014, 3:49 pm
#6
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I'm happy to let them email the folio, but until Hyatt is willing to let their software programmer make them available on the web both reliably and for as long as my account is active, I'm always going to go with a paper copy. I usually check out at the front desk, but for those few times I don't then a door copy is helpful. However, I'm much rather get them on the web.
Feb 4, 2014, 5:24 pm
#7
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
I usually get both an email and bill under the door and I like them equally. The internet bill for records and the bill under the door to catch hiccups. I cannot tell you how many times I'm charged for internet, and the last thing I want to do is check-out and call the accounting line.
Feb 4, 2014, 9:11 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Yeah, I like to have the bill under the door as it makes it easy to verify charges before the rush to leave. It also avoids problems when the front desk is unable to print my bill when I check out.
Feb 4, 2014, 9:17 pm
#9
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
I'm happy to let them email the folio, but until Hyatt is willing to let their software programmer make them available on the web both reliably and for as long as my account is active, I'm always going to go with a paper copy. I usually check out at the front desk, but for those few times I don't then a door copy is helpful. However, I'm much rather get them on the web.
Feb 4, 2014, 9:22 pm
#10
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
I much prefer the bill under the door.
It means just a pass at the desk on my way out to drop off the key. A key drop box is even better, tough doesn't seem to be many out there.
It means just a pass at the desk on my way out to drop off the key. A key drop box is even better, tough doesn't seem to be many out there.
Feb 6, 2014, 3:22 pm
#11
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M Senator
Posts: 2,181
The thing I don't like is when the folio is not all the way in the room. Sometimes it's part way into the hall and then anyone could pick it up and get my address and other personal info. That worries me.
Feb 6, 2014, 7:01 pm
#12
Join Date: Oct 2011
Location: LGA/JFK
Programs: AA PL, DL Gold, Hyatt Dia, SPG Gold, HH Gold
Posts: 220
I definitely think that is a fair qualm. Most times, my bill is nowhere near all the way under. Plus, if you are a bit environ crazed like me, I actually want the final zero'd out bill (emailed preferably) at checkout.