Diamond Suite Upgrade Denied Despite Available Inventory
Feb 5, 2013, 12:35 pm
#16
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
I'd prefer that HGP simply give use suite-upgrade equivalent points, so the hotel doesn't feel cheated.
The scenario could be a Diamond books a suite, and gets a 10k per night bonus for paying the suite in cash ...
If inventory is available we can simply use points to books suite - 22k and 33k are the 'price points' I'm aware of (is it usually 50% above a regular award room rate?)
The hotel can decide to be generous and give individuals a better suite than the base suite at check-in.
The scenario could be a Diamond books a suite, and gets a 10k per night bonus for paying the suite in cash ...
If inventory is available we can simply use points to books suite - 22k and 33k are the 'price points' I'm aware of (is it usually 50% above a regular award room rate?)
The hotel can decide to be generous and give individuals a better suite than the base suite at check-in.
Feb 19, 2015, 12:05 am
#17
Join Date: Oct 2011
Location: San Francisco, CA
Programs: Hyatt Globalist, Hilton Gold
Posts: 32
DSU fail
0/3 so far, and I'm not even traveling in peak seasons. Can't imagine what this must be like in July / August / December.
Feb 19, 2015, 11:23 am
#18
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
Agreed. I just got 4 DSUs for completing a challenge. I have reservations for 7 nights at PH Seoul (who has no suites available even though my reservation is 9 months from now in early November) and 7 nights at PH Chicago (again, nothing available in early May.) I called to check GHSF in early September, no dice either.
0/3 so far, and I'm not even traveling in peak seasons. Can't imagine what this must be like in July / August / December.
0/3 so far, and I'm not even traveling in peak seasons. Can't imagine what this must be like in July / August / December.
Feb 19, 2015, 8:43 pm
#19
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
Why are you accepting the premise?
I don't believe that they don't get paid for them.
Some properties want the DSU plus some cash and agree to upgrade you to a higher level of suite when the entry level one isn't available. Why would they care about getting the DSU if they don't get paid for it?
-David
Feb 20, 2015, 5:04 am
#20
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
It's a HUACA game. It's funny how one or two back-to-back calls fail, but then the third call within an hour works magic. The lack of automation and centralization seems to be a major factor in the inconsistency. I guess that works out for some better than for others. You know what they say about the squeaky wheel? It gets the grease.